I can not reset my new Airport Extreme

I i recieved my new Airport Extreme about a week ago.  Right after I set this one up I noticed some issues with my wifi.  I was replacing an older model Airport Extreme and just had Airport Utility swap info for me. I figured that maybe that's where the problem is coming from.  I want to do a hard reset and start from scrath.  When I hold down the reset button, the router does nothing.  I also cannot find anywhere in Utility where it allows me to reset??

See if this KB article applies to you:
AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3
This can happen if IPv6 has been disabled. To enable IPv6 for your network interface:
Choose Apple menu () > System Preferences, and then click Network.
If a lock icon appears in the lower-left corner, click it and enter your admin name and password to unlock the pane.
Click your network service (Wi-Fi or Ethernet) in the list, and then click Advanced.
Click the TCP/IP tab.
Choose Link-local only from the Configure IPv6 pop-up menu.
Click OK.
Click Apply.
The AirPort device should now appear in AirPort Utility.

Similar Messages

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  • I can not set up my airport extreme, he's worked over the internet but I can not back up

    I can not set up my airport extreme, he's worked over the internet but I can not back up

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    Hello and welcome to Apple Discussions.
    To add the MP620 on Mac OS X 10.5 as a networked wired or wireless printer, you need to select More Printers > Canon IJ Network. For Mac OS X 10.6, you add the network printer via the Default browser view. But there is every chance that the MP620 is not connected to your new Airport, so you will need to run the network setup tool again.
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    Pahu

  • WDS tab not found for new Airport Extreme dualband

    I am unable to find where I set up a WDS. My non-dual band extreme has a WDS tab - which I can not find on the new Airport Basestation. Am I missing something?

    Thank you. Thank you. Thank you. Thank you for this answer. I just wasted lots of time on this one.
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  • Airport extreme can not be recognized?, Airport extreme can not be recognized?, Airport extreme can not be recognized?

    My Airport Extreme Station (4th Generation) is all of a sudden not recogized by the Airport Utility Software. I rebooted the Airport Extreme device a few times, disconnected it completely, and did it set it back to the factory default setting. No recognition. I tried configurating it with all my devices; IPhone 4S, IPad, MacBookPro and new iMac. Always the same message, even though I have internet access through the Airport default Wifi-ID. So the the Airport device works properly. Just no access for configuration, Does anyone has an advice to get back into the Airport Set-up through the Airport Utility program? Thank you.

    Hello loving-truth,
    I understand that your Airport Extreme is not being recognized in AirPort Utility, however you are able to access the internet via the Wi-Fi signal. We can give the steps in the following article a shot:
    AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3
    http://support.apple.com/kb/TS4597
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  • Toshiba pc will not connect to new airport extreme

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  • Can I connect my new AirPort Extreme to a PC as the hub instead of a MAC?

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    Cab nan anyone help me?

    Basically it is going to not be possible..
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  • Windows 7 laptop can't connect to new Airport Extreme.

    I had a NetGear router, but got fed up of not being able to use all of my devices, so I bought the AirPort Extreme and use the NetGear as a modem (wireless turned off). Our iPads, iPhones, Macbook, Windows Vista laptop and desktop all connect fine, but I can't get the Windows 7 laptop to connect, even by ethernet.
    It has connected but drops the connection intermittently and then sometimes it fails to get a connection at all. It can see the AirPort, but says it can't connect. This happens paticulalry if the laptp has been left to hibernate.
    I have installed the AirPort utility and I have turned off the power option that turns off the wireless card. I have done all of the Windows updates, and I have updated the drivers from the manufacturer website.
    Any ideas? (Don't say use the Mac, this is my sister's computer, not mine!!)
    Thanks.

    Thanks for clarifying. If you don't mind, let's double-check your extended-network setup configuration:
    o Open AirPort Utility and select the Time Capsule (TC), and then, choose Manual Setup from the Base Station menu.
    o Click AirPort in the toolbar, and then, click Wireless.
    o Verify that both “Create a wireless network” from the Wireless Mode pop-up menu and “Allow this network to be extended” checkbox are selected.
    o Next, select the 802.11n AirPort Extreme Base Station (AEBSn), and then, choose Manual Setup from the Base Station menu.
    o Verify that “Extend a wireless network” has been selected from the Wireless Mode pop-up menu. Also verify that the correct Network Name is shown for the network you want the AEBSn to extend.
    Do your settings match these?

  • Can i connect a new airport extreme wirelessly to an existing airport extreme to extend range? if so, how?

    My mother has an airport extreme hardwired to a modem for wireless connection in her home.  she is trying to get a wireless connection in her shop, about 250 away and i was wondering if i can use another airport extreme wirelessly to connect to the wired extreme to extend the range

    And, by clear line of sight Bob means nothing between the two but air space. Windows, walls, trees, bushes, etc. all act to attenuate the signal substantially, thus reducing the effective range.
    If you are willing to spend lots of money you can purchase amplifiers that can extend the range. Check this out at QuickerTek.com.

  • I can not reset my new email pasword on my phone.

    hello there!, my wireless provider AT&T told me to contact you directly about my issue with my phone.
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    Hi and Welcome to the Community!
    Your post contains a lot of conflicting information, rendering it impossible to truly know what the issue is. Is it truly your email password, on your email server (e.g., GMail), that you changed? Or is it your BIS credentials password? Or perhaps your BBID credentials? I can't see an email account using a secret question, but I can see that for BBID. So, all in all, I'm going to guess that the problem is your BBID.
    Therefore, please see this "sticky" post for helpful information concerning your BBID situation:
    http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
    gallartylopez wrote:
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    Now, as to that...it's such a shame that the ATT rep so misled you. Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
    http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
    Hopefully, this information will be of use to you.
    Cheers, and Good Luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • MacBook Air can not reconnect wirelessly to airport extreme with yosemite

    I have the latest version of Yosemite (10.10.1), and have upgraded the Airport firmware. Using MacBookAir, mid 2011 version, I have trouble connecting finder to the network drive on Airport. I have to cycle wireless on/off to access. But, when using "save as" from Safari, it will not connect at all. It may connect after a shut down and start up, but if it goes into sleep mode or screen save, it will not connect at all (save as).
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    I think this might be a systemic Yosemite issue, but don't know how to connect with the AppleSupport Team for that product.
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    Given the age of your computer, they will charge you.
    Apple Support Contact
    Apple Support contact - Telephone
    Free.
    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
    Feedback
    Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.
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  • My computer can not find my new airport express?

    I have my airport express connected via the ethernet, downloaded the utility folder but the light continues to flash amber and when I open the airprot utility it cannot find the airport. It is plugged in and right beside me so it is not a range issue. I have never had problems with past airports. Is it faulty?
    Thanks

    Hey twiprere,
    The following article outlines how to reset an AirPort base station, doing so may resolve your issue:
    Resetting an AirPort Base Station or Time Capsule FAQ
    http://support.apple.com/kb/ht3728
    Thanks,
    Matt M.

  • New Airport Extreme (6th Gen) Dropping Connection from Time to Time.

    Problem:
    6th Generation Airport Extreme drops connection intermittently at random times.
    Set Up:
    6th Generation Airport Extreme (main router - no hard drive/not a time capsule) located center of house on the main floor. 2 Range extenders each approximately 30+ feet away from main router. First range extender (Airport Express - newest generation) located on the third floor parallel to main. Second range extender (Airport Express - new generation) is located at the end of the kitchen (main floor).
    Main Router is connected straight from a Motorolla Surfboard modem on a foyer table at the center of the house.
    Range extenders connected to Main Router wirelessly and at wall outlett height.
    Previous Setup:
    Same setup as above but, with the 5th Generation Airport Extreme instead of the 6th Generation.
    Firmware:
    All current versions.
    Devices:
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    HP Notebook G60
    Several WEMO outlets
    1 iPad Mini
    1 iPad 2
    1 iPhone 5
    1 Motorolla RAZR MAXX
    Macbook Pro
    iMac (wired from main router on foyer table)
            Note: All of these routers/range extenders/modem/computers are plugged into surge protected outlets.
    Notes:
    With the new Airport Extreme my family and I have been experiencing intermettent connection drops. The amber light on the main router turns on and within a few minutes turns green and connection resumes again. This has been happening for a few days now ever since I purchased the new router. This has not happened before with the 5th generation router, which I donated to our church.
    I have not exchanged the product yet. I will be initiating a Complete Power Recycle after some suggested solutions in a bit. I have contacted my Internet Service Provider (Comcast) for a line check and found no problems.
    Has anyone found any solutions to resolve the intermittent connection drops? Is reverting to the previous firmware going to solve this?
    I would like some insights before trying to do all this. Thank you all for your time.
    P.s.
    I've done a detailed post since posts like these is frequently asked questions on set-up, devices, connections, etc:

    Update:
    Before I went to exchange my 6th Gen Extreme, I ran through all possible solutions from complete power recycle to no devices connected. I even went out of my way to my cousin's house to test it out. The same problem still kept coming.
    I was able to exchange my 6th Gen Airprt Extreme with another 6th Gen Extreme the other day. I set it up how the instructions told me and within an hour it did the exact same problem as the previous 6th Gen Extreme. I gave up and decided to get the ASUS RT-AC66R (ASUS RT-AC66U is the same, just the 'R' is Best Buy's model.)
    The ASUS router is just as great as the 6th Gen Router. You can actually get it down to $180 by price matching to Amazon. The ASUS router has 3 antennas that you can adjust according to where the signal is used more. I pointed them more towards the backyard, upstairs, and the living room. The range is by far better than the Extreme because of this. I was able to drive down a good block (3-4 houses down) and still connected to my router. Also it has 2 USB ports which was fantastic for me so I can plug in my external hard drive and a non-wireless printer. It has many more features that I really liked that I didn't even know was possible. The router utility interface is a bit confusing at first but, it's pretty easy once you get the hang of it.
    Some features that I liked with the ASUS was the ability to have multiple guest network with time limits. 3 for 2.4gHz and 3 for 5gHz. I think that Airport guest accounts are only allowed 2.4gHz but not a 5gHz. Though I only needed 1 for each but, I can see this working well for businesses.
    Another feature is traffic manager. I am able to set specific bandwith for different types of use such as, high priority 80%-100% bandwith for gaming, medium priority badwith 70%-90% for HD media streaming/data transfer, and 50%-80% low bandwith for casual web surfing. It also has it's own "beamforming" so that data isn't free roamed.
    Lastly it has AiCloud sync which is basically like having a hard drive into your router but, much like having a Dropbox at the same time.
    More or less I think I'll stick with the ASUS router rather than going with the new Airport Extreme. I think that it's more on firmware issue than it is hardware. If you are not willing to switch to another brand and want to keep staying with Apple, I recommend going back to the 5th generation until a new firmware or rebuilt 6th gen extreme is out.
    I have not found any problem with the ASUS router and no intermittent connectivity issues.
    Now I am not trying to make you buy the ASUS router. I'm merely expressing how great the product is.
    I do have 60 days from Best Buy return policy to try out the ASUS (and report of any malfuntions) and if within that time a new firmware is out for the Extreme. I highly doubt I'll go back to the extreme though.
    Hope this helped!!

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