I can't believe the customer service

I was with at&t for years and I left because I thought it would be cheaper through verizon. I was soooo wrong and if I had known that I would converse with someone like Kenya a manager from verizon finance is extremely rude.I tried to talk with her and she plowed over me like what I was saying was of no value to her. I have been in customer service for 10 years plus although I am a customer I know how I have to maintain professionalism and being pleasant with my customers. If I would have known this was the kind of business that they put forward I would have stayed with at&t. I am going to look into it when my contract is up this with verizon. Although at the end of the day I spoke with diane from customer service who was a breath of fresh air after speaking to Kenya who was extremely RUDE and I pitty the next person who has to speak with that PMS queen on a power trip.....

Krystal78, I'm very sorry to hear that you received rude customer service from one of our financial service managers. I certainly don't want you to feel this type of behavior is at all acceptable. We strive to have excellent customer service so that our customers know they are appreciated. I'm glad you were able to receive excellent service from Diane the next day, and this is the type of customer service you should expect from Verizon Wireless. Please let me know if there is anything else I can assist you with.
  MarquiaF_VZW
Follow us on Twitter @VZWSupport

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