I can't buy and songs on iTunes with my iTunes gift card because it asks me questions that I have forgotten the answers to
I can't but song on iTunes with my iTunes gift card because after I type in my password I have to answer questions that I've totally forgotten
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86928)
Similar Messages
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I want to buy an app but it's making me answeer two questions that I don't know the answer too
Welcome to the Apple Community.
Contact Apple through iTunes Store Support -
hello! I have a problem when I go into the clash of clans can not buy gems! I itunes gift card, and my account is more than $ 20. When I want to buy writes "Your purchare be not complete"
http://www.apple.com/support/itunes/contact/
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How can I reset my security questions if I have forgotten the answers I provided to the security questions and the system doesn't give me an option of a rescue email address though I have provided one when registering.
Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551 -
How can I buy apps using an iTunes gift card
I redeemed my gift card in iTunes, I have a credit value, yet when I purchased an app through App Store, the balance did not come of off the gift card value, how do I ensure that all purchases are made using the giftcard?
This works for me in the UK, I would assume it should elsewhere too.
You are using the same ID for both?
AC -
I am trying to download music however because I have a new computer it is asking me to enter a security questions. I have forgotten what I entered as the answers. I can not figure out how to create new security questins without having to recreate a new password.
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103457) -
I wish to make a purchase through itunes but have been blocked because I cannot remember the answers to my security questions. How can I make a purchase and is there a way to reset these security questions when I don't know the answer to the original question? ... well maybe I do but can remember exactly what I answered to these questions
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75671) -
And if not, can anyone please tell me how can i create one?
You can see if you have a rescue email address by following the instructions half-way down this page : http://support.apple.com/kb/HT5312
e.g. go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side (if you have one) you will see an option below the two questions to send security question reset info to your rescue email address (if you don't have one then you won't get the reset link).
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I need to reset mt security question. How do I do this. Mi have my acct ID and password. But when I go into manage account I can not find an item to change these questions.
Click on the Password & Security option.
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HT204088 Can you change the security questions if you have forgotten the answers?
I have a new Ipad 2,but when I went to buy an app it came up with my securitiy questions I had forgotten then. is there a way to change them?
https://discussions.apple.com/docs/DOC-4551
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HT204088 Hi it's asking my my security question and I have forgotten the answers what do I do?
Hi I wanted to download something off of App Store and because it a new one and my first time making a purchase off my iPad its asking my my security question but I have forgotten the answer what do I do?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
HT1491 can i buy a song on itunes and send it to an email?
Can I buy a song on itunes and send it to someone via email?
Not legally, no.
You can gift a song:
iTunes: Sending iTunes Gifts -
Hi I have an iTunes account with my uk debit card but am currently in Australia, can I buy and use an iTunes/app store gift card in AU$ or am I only allowed to acces the store in gbp£ ? Cheers
I had the same error when trying to update my apps on my ipod touch. I tried to input my security code numerous times to no avail. I also made sure my billing address was the same as what my bank had on file. To fix the issue I went into iTunes, logged onto the iTunes store, went to account settings and reviewed my recent purchases. Turned out that I had made a recent purchase and didn't have enough money left on my credit card to pay for it at the time. I paid off the credit card, and then input my security code once more and now it works fine. I've heard that some debit or pay as you go credit cards require a minimum balance, so make sure you have at least that amount in your account.
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I have a new iPod and now I can't buy something on it ,because of the safety questions. I have not the answers. I can't remember that answer the questions.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
Can I transfer money to other accounts on my iPad with iOS 5.1.1? I created another account and put an iTunes gift card on it, but then I realized that all of my apps ere on another account, so when I recovered the password of my previous account, I had money on an account that I do not want to use. Can I transfer the money over?
Not on your own. Click here and ask the iTunes Store staff to put it back onto the card; they'll only do this if none of the balance has been spent.
(115868)
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