I can't find download for movie rentals, says downloaded but I won't play.

Need help fixing this issue.

No, in the Video app there is no download option.  You download a movie from iTunes, where it should appear in the Video app and you watch it from there.
This link may help you:  http://www.apple.com/support/itunes/library/

Similar Messages

  • I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized.  It's not a rental.  Anyone else have this problem or know how to resolve?

    I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized.  It's not a rental.  Anyone else have this problem or know how to resolve?

    I ended up having a one hour conversation with Apple Support which evolved to handing over control of my screen and then eventually having to use Terminal.  I wish I could remember the command but it's probably best I don't. 
    One thing we looked at right away was the account name used to dowload the movie.  Is it the same as the account name  you have saved on your iPad.  That's easy to check and would be great if that is all that's needed to correct.  Good luck.
    Here's also an email I got from Support that could solve your problem if it's not as difficult as my issue was.
    I would like to inform you that this issue can occur if iOS (your device's operating system) on your device needs to be updated. It can also happen if the computer you're trying to sync from has not been authorized to play purchases you are trying to sync.
    I suggest that you first see if updating iOS on your iPad resolves the issue. This article will walk you through the process:
    Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
    http://support.apple.com/kb/HT1414
    If there are still purchases that won't sync to your device after you update its software, I suggest reauthorizing your computer. To do so, follow these steps:
    1) Open iTunes.
    2) From the Store pull-down menu at the top, choose Deauthorize Computer.
    3) Enter your account name and password, then click Deauthorize.
    4) Now from the Store pull-down menu at the top, choose Authorize Computer.
    5) Enter your account name and password, then click Authorize.
    Once your computer has been authorized, try syncing your device again. If the same issue happens, I suggest reviewing the following articles:
    Some songs in iTunes won't copy to iPod
    http://support.apple.com/kb/TS1420
    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
    http://support.apple.com/kb/TS1497
    Syncing iPad, iPhone, or iPod touch with iTunes
    http://support.apple.com/kb/HT1386
    iOS: How to transfer or sync content to your computer
    http://support.apple.com/kb/HT1296
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    http://www.apple.com/support/ipad

  • I downloaded a song from itunes store but it won't play

    i downloaded a song from itunes store but it won't play.  How do I fix?

    i downloaded a song from itunes store but it won't play.  How do I fix?

  • HT1390 Do I have to wait for movie rental to download before I can watch it?

    Do I have to wait for a movie rental to completely download before I watch it?

    It can take the card up to 24 hours to activate after the point of purchase, but if its past 24 hours from when you bought it, the card must not have been activated properly at the register, which is the sole responsibility of the retailer. 

  • Very slow download for movie rental

    Last nite (Valentine's!) my honey and I decided to watch our first movie with AppleTV. We chose the HD version of Ratatouille. I expected it to be about 10-20 minutes before we could start watching the movie (as the rest of it would download while we watched). Zzz..... After an hour only 6% had downloaded. What a disappointment! We cancelled our plans and watched boring TV instead. I know we have 30 days to watch the movie, but...
    So my question is: "Why so slow?"
    -- Slow or overloaded Apple servers?
    -- Time Warner cable is throttling my download speed (normally I get 3 Mbps)?
    -- My Airport Extreme (n-series) setup is choking?
    Any thoughts, gang?

    Similar problem experienced last night (Feb 15 8pm ~ish) downloading a HD rental. I thought HD playback was supposed to take about 30 seconds from purchase while SD should be almost instantaneous. I have an 802.11G network and my download speed tests around 2MbPS. It took the movie about 20-25 minutes to download 4% of the movie at which time playback was enabled.
    That's a lot faster than running out to Blockbusters but vexing nonetheless.
    I assume the bottleneck is on the Apple video content servers, let's hope it improves otherwise it's back to Comcast OnDemand with it's instant playback yet crappy UI and playback control ( << || > >> ).

  • Why isn't ATV able to play my movie rental through iTunes on my Mac?-I can see it on ATV through the computer icon but it won't play.

    So I've had my Gen 2 ATV for a little less than a year..it's been great...up to last week!  Now nothing downloads and all I get is ''able to view in 90 hours...all week it's not gone under 70 hours.   So I went to Itunes on my Mac and downloaded it again thinking it should show up as a rental through the computer on ATV..it does it's right there...but can I play it?  Heck no!  First it gets the icon showing its buffering..or whatever it's doing and it just stays there doing nothing..then I tried it again an hour later and I get an error message that I need to authorize my computer....I go back to check in Itunes and of course the computer is authorized.
    I've just spent $12 on the same movie trying to get it to work and I'm just so over reading in all the forums but finding nothing that will fix this issue.  Does Apple even care?  Sooo many people with problems and no help to fix the issues.  THERE IS NOTHING WRONG WITH MY INTERNET CONNECTION!
    How about Apple just fixing whatever it is that's wrong?  I can only think it has something to do with the last update I did since nothing has worked properly with movies since then.

    Hello there, Abigail.
    It sounds like you are unable to watch an HD download becuase of the message saying that your display must support HDCP. The following Knowledge Base article offers up nformation on why this message can pop up:
    iTunes for Windows: Unable to view or play HD video content that requires HDCP
    http://support.apple.com/kb/ts3354
    High-bandwidth Digital Content Protection (HDCP) is a security feature requiring the use of HDCP certified products in order to display digital media like High-defintion (HD) video. In iTunes for Windows, in order to view HD content, both the display hardware (computer screen, LCD, external monitor, and so on) and video card driver must support HDCP. For additional information on purchasing and viewing HD Videos, refer to iTunes: Purchasing and viewing HD Videos.
    If you want to download the SD version you can do so from Purchases in iTunesas shown by this article:
    iTunes 11 for Windows: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12491
    Click iTunes Store near the top of the iTunes window.
    Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
    In the page that appears, select a category.
    iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download. 
    If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading. 
    To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
    To download an item, click its Download button .
    Be sure to uncheck the Download HD When Available in the lower right corner before downloading the movie.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Can't find code for std web dynpro app but can seeit's name in the package?

    Hi All,
    We're using ECC6 and EPP 7.01 SP4.
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    I'm new to web dynpro so apologies if it's a stupid question but.. Why is it like this?  What is the difference between an interface and an application?  Is it possible to access the code of the application?
    Package = MMPUR_UI_VIEW
    Application name = MMPUR_UI_PR_APP
    Any help, would be great as I'm totally stumped.
    Thanks in advance,
    Liz.

    Found the component name from the application.  The application is just a link to a component/interface.

  • Iphone 5s won't sync with itunes on windows 8 - i can see all the tunes in there, artwork etc but they won't play

    Hi
    Hope one of you can help, thanks in advance.......
    windows 8/iphone 5s/latest IOS
    I've synced my iphone with my pc and backed up too and when i go into music on my iphone i can see all the tunes listed on there including album covers etc but when i go to play one of the tunes nothing happens or sometimes the phone goes kind of crazy and seems to scroll through every album (visually) on the phone and then stop?! still without playing any actual music?
    In the apple store they told me to un-sync music and then re-sync which i did but this hasn't worked. although when i had un-synced and went into my phone to check whether music had been removed it was still there (but still didn't play as described above)
    so really i want to know either 1) how to properly delete all the songs from the phone and then re-install them or 2) just get them to sync properly!
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    Also, this only applies to music copied from cd-> itunes on pc 1 ->itunes on pc 2-> iphone.   songs purchased from itunes store work fine
    Thanks for reading

    "I was thinking I would just connect my iPhone and all of my music and other stuff would transfer to the new computer. "
    Not true. The music and pic sync is one way - computer to iphone. The only exception is itunes purchases. Without syncing: File>Transfer Purchases
    You really should transfer everything from the old computer, or your backup copy of your computer. Since you do not have access to the old computer, then use your backup copy of the old computer.
    If for some reason you have failed to maintain a backup copy of your computer ( not good), then you would have to transfer itunes purchased as described earlier. Any other itunes content would be lost.
    You can e-mail photo library pics to yourself, but they will not be of the original quality.
    Before syncing, enter at least one unique contact and calendar entry on the computer. When you first sync, then you should get the option to merge the data.

  • ITunes can't find music on my new computer, songs are 'unchecked' & won't play

    I had iTunes installed on my old computer, and had lots of playlists set up.  When I recently bought a new computer, I used an external hard drive to transfer all my music files to the new computer, and then I installed the latest version of iTunes on my new computer.  When I opened iTunes, all my songs and playlists were listed, but all the songs had little exclamation points in front of them, and all were "unchecked" -- and therefore none of them will play.  When I try to play a song, I get a message telling me iTunes cannot locate the file, and I have the option to locate it manually.  I obviously don't want to do this tedious task for each and every song -- there must be a better way.  Any solutions?

    I suspect you missed out a step in the transfer process somewhere that was designed to avoid this situation...
    The exclamation mark shows if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
    Ctrl-click on an empty check box will check them all...
    tt2

  • I've got the download for TC5 on my computer, but it won't install.

    It asks me for a serial number, which I entered. Then the computer asks me to allow program to make changes to the computer, which I allow. Then nothing happens.

    Whoops! I asked my question too soon. I had unzipped the files using 7-zip, and I needed to restart in order to get everything working properly. Once I restarted, the software installed beautifully. Thanks

  • I have rented a movie on Apple TV but it won't play.  Say it will take 69 hours to be ready!  Network tested fine and lowest resolution set.  Help?!

    How do I contact Apple about this ?

    You must have a slower connection if it took 2.5 hours, did you pause it or exit out to the main screen? I've paused movies many times and it resumes..it could be due to the connection as well  so what is your actual speed? Check www.speedtest.net Wifi or ethernet? Have you changed the DNS settings?

  • My computer shut down in the middle of downloading a movie rental and after restarting my computer, the rental was deleted. How do I get it back without paying for it again?

    my computer shut down in the middle of downloading a movie rental and after restarting my computer, the rental was deleted. How do I get it back without paying for it again?

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  • Itunes attemots to download a movie, it says it is processing, but it does not finish, it is now "processing" for days, what can I do to stop it?

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    Download movie with iTune (computer) and sync to iPad.

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    Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
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