I can't log onto facetime on my mac.  My apple ID and password is correct and it is working on my ipad/iphone.  My facetime preferences is grayed out and I keep having to turn facetime on.  My screen gets stuck on signing in or verifying.

I have used facetime on my mac recently and have not had this problem until today.  Facetime seems to have logged out on all of my devices but after putting my password in on my iphone/ipad it is back to normal however my Macbook will not allow me to log in.  I also noticed that facetime preferences is grayed and I keep trying to turn facetime on and that is graying out as well.  I put in my email and password and I get stuck on "signing in".  Or I get past that and I verify my email and password and I get stuck on "verifying" only to get booted back to the sign in page.  My OS is up to date, my wifi is on and working and I have no firewall on my home network.  I cannot figure out how to fix this.  I have tried some previous message troubleshooting such as updating the DNS entry to add 8.8.8.8 and that did not work.  I have tried to toggle facetime on and restart but that did not work.  I can't delete and reinstall facetime as it is connected to the OS and will not allow you to do that.

I have the same problem. Unfortunately, the troubleshooting link you added has the first step listed as "Verify that FaceTime is enabled in FaceTime > Preferences" which we (the original poster and I) can't do as our Preferences are greyed out. We can't click on them to verify anything.
In FaceTime itself it's verified my apple id (also double checked via the site) and then it says the email is "verified" but then it freezes and after a minute or so it says "Could not verify the email address. Please check your network connection and try again."
After checking the network connection, it still doesn't work. It's rather frustrating as it all worked fine until about a week or two ago.
Any help would be appreciated.
-H

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