I can't upgrade firefox. I have tried trashing old version. Get message that it can't be trashed because a copy is open. Can't find open copy to close it.

I don't know what else to say

Are you running Time Machine? If so, good!. However, you can solve this problem by temporarily turning off Time Machine. After finalizing or Sharing the movie, be sure to turn Time Machine back on.

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I have 1000 photos in an iPhoto Library that won't import into Photos because it says the metadata can't be read. Yet those JPG files open just fine in iPhoto, GraphicConverter, et al. What gives?

I have 1000 photos in an iPhoto Library that won't import into Photos because it says the metadata can't be read. Yet those JPG files open just fine in iPhoto, GraphicConverter, et al. Any thoughts?

It’s part of the basic install of OS X. So unless you deleted it then it’s there in your apps folder. If you have deleted it, it’s on the System Restore disks that came with your Mac. You will be able to extract the installation package using Pacifist.
Alternatively, if you’re using almost any camera +apart from a Canon+ then the camera card is visible on the desktop and you can drag the movie to the desktop using the Finder and import from there.
No matter what camera you use, if you pop the card from it into a USB Card Reader then it will be accessible via the Finder. Card Readers are inexpensive and all round a better idea.
Why use a Card Reader?
Because it’s safer: Less risk of your images being lost if your camera shuts down during transfer.
Because it saves the battery on your camera
Because it saves wear and tear on your camera ports
Because it’s almost always faster.
Regards
TD

Upgraded to Firefox 8 and rebooted but when trying to start FF get message that reboot is require to complete installation; same message if I try to re-install or uninstall FF. Writing this using Google Chrome.

Upgrade to FF 8 (from 3.6) appeared to go smoothly, as did reboot, on Acer desktop running Windows 7 Home Premium. But I get "reboot required to complete FF installation" every time I try to start FF. Tried to uninstall FF using Control Panel uninstall and also using the uninstall in my Mozilla folder--get same "reboot required" message. Tried to reinstall FF--same message. In short, FF totally inoperable--and I'm starting to like Google Chrome.

Please see:
http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Delete the files in:
C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates (%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)
(The above is for a windows installation - a Mac installation stores its files in /Applications/Firefox.app <br />
To open one of these folders in OSX, Ctrl-click it and select Show Package Contents. )
Download a fresh copy of Firefox for installation.
Uninstall your current Firefox version before installing but don't remove your profile data when you uninstall Firefox (do not select to remove personal data) or you will lose your bookmarks and other data in the profile folder. Remove the program folder for Firefox as well.
Do a clean reinstall as an administrator. See:
http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
For information on your profile folder, see Managing profiles and:
http://kb.mozillazine.org/Profile_folder_-_Firefox
http://kb.mozillazine.org/Profile_backup
Please let us know how you fare.
edited to specify path difference on Windows

Just installed os x maverick and updated my version of pages now when I try to open a document stored in pages format from old version get message "The Application "pages" can't be opened -1712 What is wrong?

Just updated to new version of pages. Now can not open stored documents created under al pages. Get message "the application pages can' be opened -1712" hat do I do?

Apple released Pages 5.0 to run on Maverics only. They completely rewrote the program for Maverics and 64 bit compatibility. They failed to explain that this version is missing much of the previous version's capability and that it cannot read older Pages files. When they install it they leave the older Pages 4.3 in place because it is the only way to read the older Pages files and upgrade them to a level that can be read by Pages 5!
If you still have Pages 4.3 on your computer it will tell you what to do. If you do not then go into your backups and retrieve it.
Because of the deficiences of Pages 5 I have removed it from my Mac and gone back to working with Pages 4.3. I have also removed Pages 2 from my iPad and found Pages 1.7 in the Time Machinew backups and brought it forward and droped it onto the iTunes icon to restore it and then synced the iPad to get the Pages 1.7 running again - it is compatible with Pages 4.3 on the Mac so all is back to normal for me.
Apple say that they will fix many of the deficiences in Pages 5 in the next six months. I suggest you wait until then and keep an eye on these communities beforte considering the "upgrade".
Incedentaly Pages 5.0 writes files that cannot be read by anything else including Pages 4.3 - better hope no one sends you one! It does not save RTF either - what where they thinking!

I'm getting messages that Netflix and the iTunes store are currently unavailable. This can't be a coincidence. also, my iTunes account works fine on my Mac, just not on the Apple TV.

I'm getting messages on Apple TV that netflix and the itunes store are currently unavailable. This can't be a coincidence. Also, the iTunes store is working fine on my Mac, the message is only on the apple TV. Does anyone come across this frequently?

1. An explanation for what? There is indeed a support number (which you can find on this page in "Contact Us" and you are limited to one support call in the first 90 days and if you have the AppleCare you have more than that available, so I'm not sure what you are whinning about (and it is whinning, trust me).
2. http://www.kelleytown.com/ikelleytown.htm#firewire
However, since I wrote that I've also found this link pretty well explaining why firewire is the only way to go as well (it's about video but the same principles apply to the iPod:
http://www.pcworld.idg.com.au/index.php/id;1847886895
3. Your computer is constantly changing whether you know it or not. Do you not apply any MS upgrades (or have them automatically applied for you?) Do you not have any antivirus on your machine (which applies its own upgrades)? Do you not, ever, ever, ever, open any email message, or download that cute little movie your friend sent you, or plug in any other device (like a digital camera or flashcard reader) or any of the other hundreds of things that change the computer environment.
It would be tempting to conclude a priori that the update you applied is now the problem, but if so, how do you explain the millions of others who apply the update without issues? The difference is in the software and settings on the witches brew that is a PC. So in a sense you are right in that the old firmware worked with the mess that is your computer and now the new one doesn't -- but it ain't up to Apple to fix your computer, and impossible for them to control the environment (oh, I guess unless you buy a Mac -- "coincidentally" Mac's use firewire for the iPod :>)
I dunno -- when 90% of all issues (100% of all connection issues) can be solved with the Adaptec 4300 I tend to have a lot less patience with folks. If you want to use the mess that is USB then you'll just have to deal with the fact that MS screwed it up big time and become more knowledgable on how to handle the problems.

When trying to run itune getting message that itunes has stopped working ?

I am getting following popup message "itunes has stopped working "
I have downloaded newest version & tried but it is still not working.
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.0.1.22
Application Timestamp: 4c9c64ce
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0800254e
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
My ipod (4th generation;2GB)shuffle has also stopped working.It gets detected on windows explorer shows the content but not playing anything.
Pl help.

many thanks. (Haven't seen one of these in a while, and now suddenly there's two in one day.)
I think some other application (apart from QuickTime itself) has stashed old QuickTime componentry on the PC in an unorthodox location. (Codec packs and video converters are the usual suspects with that, although some games might do the same.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

TS1717 Why can I not start Itunes? I keep getting a message that it stopped working/was stopped because of DEP, and I can't get DEP off to launch itunes.

I have Itunes installed on my PC, but now I can no longer open it. If I open it, I get the same message each time: Itunes has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. As soon as I close that message by clicking on "Close Program" which is my only option, I get a second message stating that to help protect my computer, Data Execution Prevention has closed Itunes. So I read up on help section and attempted to turn off DEP for Itunes, but I get the message that I cannot turn it off for this program. I attempted to repair, uninstall, reinstall Itunes and I keep getting the same message. I also logged in as a guest on my computer as a site suggested and see if the problem exists there as well, it does, it gives me the same message. Please help!
Thanks!
N

You're welcome! Glad you got things sorted out.

I'm new to Mac, after many PCs. I have a new "all in one" I use Hughesnet gen 4 for Internet. I can't use my Mac help menu...I get message that it is not available. I took it back to store and no problem with help menu. I was told by Apple Genius bar that

I can't get to computer help menus, get error not available at this time. I was told by apple that the problem is with Hughesnet Gen 4. I called them and they have no answers. No other problems accessing the net.I have lots of questions as I am new to Mac and this is very frustrating. Can anyone help?

Can't really help with your Internet issues, but I can put you on the path to leaning more about Macs.
If you're a former Windows user, there many resources on Apple's web site to get yourself familiar with how Macs and OS X work.
Here ard a few areas to spend time with
http://www.apple.com/support/macbasics/
http://www.apple.com/support/imac/intel/
http://support.apple.com/videos/
http://www.apple.com/support/lion/
http://www.apple.com/support/osx/
For the video tutorials, in the video search box, just type in OS X. You'll get a list of OS X video tutorials to watch as you learn to use your iMac.
Start with the Anatomy of a Mac video first, Then the Finder Basics video second. After you have watched and put to use these two videos, you can watch any other OS X video you want in any order.
Here is a free eBook download of David Pogue's OS X Snow Leopard The Missing Manual here. While OS X 10.7 LIon and OS X 10.8 Mountain Lion work a bit differently than OS X 10.6 Snow Leopard, there are many things that still apply.
http://it-ebooks.info/book/337/
Good Luck!

Trying to reinstall and get message that it did not unistall property cant find where its at

had problems with computer and had to unistall firefox, now trying to reinstall and its says to reboot firefox did not unistall correctly rebooted it did not work, cant find where it went to, not in add/remove or on the sidebar

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

When trying to use reader, get message that an Incompatible Application Detected. Error 1326

Tried uninstalling program, but having problems with security access. Tried to download reader again, but states that Application is already installed or Fatal Error During Installation. Please Help!

That happens when using the download from my enterprise link?
If so, try if the MSI installer works better: http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/AdbeRdr11000_en_US.msi (English version 11.0.0).

Can't update to newest version. Keep getting message update failed. When I try to install the downloaded version get message I don't have permissions. What's up with that?

Can't install latest version of Firefox. Continue to get message "update failed". When I try to install a downloaded version get message that I don't have the proper permissions. What' up with that?

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

When i click to play song I get message that file can not be found, would I like to locate it? What do I do?

When I click on songs I purchased. I get message that "song could not be used because original file could not be found. Would you like to locate it?"
I used to be able to play them, What do I do?

It means the media is not where iTunes expects it to be.
iOS devices are not and have never been backup devices.
Are the files in question still on the computer?
If not, you should restore them from the backup of the computer. You do have a backup, correct?

Trying 2 download new version of Firefox and after being prompted 2 drag Firefox icon into Applications folder, get message that task can't b completed bc Firefox is in use, but only use am making of Firefox is 2 have it open 2 download new version

Trying 2 download new version of Firefox and after being prompted 2 drag Firefox icon into Applications folder, get message that task can't b completed bc Firefox is in use, but only use am making of Firefox is 2 have it open 2 download new version

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

Trying to dowload newest version of Firefox and after prompted 2 drag Firefox icon into Applications folder get message that task can't be completed bc Firefox is in use but only use I'm making is to have FF open to download new version.

Trying to download newest version and after prompted to drag the Firefox icon into the Applications folder get message that task can't be completed bc Firefox is in use, but only use I'm making of Firefox is to have it open to download the newest version.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

My payslip gets emailed to me and opens with fire fox , i can not print it out have tried saving to doc but still opens will not print

my payslip gets emailed to me and opens with firefox , i can not print it out have tried saving to doc, but still opens with firefox and will not print.
The server i have to use for my pay is Explorer( i told them that this would have conflicting things on my computer, they said no i wont.( i can get it just can not print it?)

Hi there morinallen,
Try downloading and running the print and scan doctor located here to ensure there are no software conflicts:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I am trying to use siri. It was working earlier. Now when I ask it to call name and number it say, Siri keeps saying( SORRY SOMETHINGS GONE WRONG CAN YOU TRY AGAIN) I HAVE TRIED SEVERAL NAMES AND NUMBERS IN MY CONTACTS. What am I doing wrong or how can

I am trying to use siri, Siri keeps saying( SORRY SOMETHINGS GONE WRONG CAN YOU TRY AGAIN)
I HAVE TRIED SEVERAL NAMES AND NUMBERS IN MY CONTACTS.
What am I doing wrong or how can I correct it.

Siri Fix
Turn OFF Siri
Reset Network Settings
Turn ON Siri
Done
Steps:
Tap Settings App>General>Siri>Turn OFF
General>Reset, near bottom>Reset Network Settings
Tap Settings App>General>Siri>Turn ON
Done

I can't upgrade firefox. I have tried trashing old version. Get message that it can't be trashed because a copy is open. Can't find open copy to close it.

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