I cannot believe customer service

I've never had a negative experience with Verizon since I switched to them about 10 years ago. All of my positive views were changed today. Let me explain: I pay extra for insurance on my device. It was defective, called, got new device and returned old one. Only verizon is saying they didnt receive it. Funny thing is when the charge appeared on my bill I immediately call and she tells me yes it is in our warehouse it just needs to be checked in and when it is we will remove the charge. Great so I check back a month later and the charge is still there. So I call again, the guy says they cannot find my device ever being at the warehouse so he recommends me tracking the package myself. So I get my paper and try only its saying the tracking number is invalid. In the mean time verizon is threatening to shut my service off if I do not pay. I am not going to pay for a device I returned but they lost. I do not have $600 laying around to pay for a mistake that I did not make. I called again today the lady tells me I never called about the device being returned, tells me Im lying, leaves me on hold for over an hour and then transfers me to a department who "can better assist" only to be told she transferred me to the wrong department and I was hung up on. I am in disgust. After 10 years this is how Im being treated?! I cannot believe this once great company has gone downhill so fast. This issue is still not resolved and Im constantly getting calls saying I owe them from an automated system. Someone help please. I am almost to the point of terminating my contract and going elsewhere where Im actually treated like a person and not a thief.

I believe Verizon uses the United States Postal Service prepaid return to vendor label. Not FedEx.
Fedex has a contract with the USPS for certain partner transactions but if you took the top part of the label it has the number on it.
http://www.USPS.com
Try the number under their tracking system. Not with Fedex.
Your only option with proof it was delivered is a small claims court filing. Do not arbitrate.
Good Luck

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I am in Paris and have no voice or data service (only text) and I cannot contact customer service via web (live chat). I am completely cut off. What can I do?

I am so frustrated that I am almost guaranteed to switch service as soon as I get back to the states. I corresponded with Verizon 2 weeks before I left on the trip and they told me everything would work fine and told me the rates I would pay to have service in Europe. Now I am here and I can't make calls, use email, or access any apps like Google maps! I was lost for a good hour when I got here yesterday because I couldn't access any of the apps I had used to plan my travel and I didn't think to print maps before I left. Fine, good, I'm not lost anymore, but I still have a week to go and travel to do and I would like help but I cannot reach service using the web. I can't call from my phone. I can't find a number to text. I sure as hell am not going to call from the hotel as they charge something like 4 bucks a minute to call the states. What do i do?

Hi ach.wireless.account,
I apologize you're having issues with your service overseas! Which device are you using? I can give you a link for contacting global support to get assistance with this concern http://vz.to/1nhqgn3. I am sure once you are able to contact them they can help with getting your service working.
Thank you!
EdW_VZW
Follow us on twitter @VZWSupport

Cannot contact customer service without a valid ac...

What's wrong with you guys? Don't you understand that if you I cant get INTO my account, that I can't contact you? You've made it impossible to contact you about not being able to get into account, because you have to GET INTO YOUR ACCOUNT TO USE THE SERVICE CHAT!!!!!!!!

Hi ach.wireless.account,
I apologize you're having issues with your service overseas! Which device are you using? I can give you a link for contacting global support to get assistance with this concern http://vz.to/1nhqgn3. I am sure once you are able to contact them they can help with getting your service working.
Thank you!
EdW_VZW
Follow us on twitter @VZWSupport

Problems signing in to PSE/PRE Forum and Customer Service

Hello-I am presently running PSE/PRE8 on a win8 computer with 12GB memory and1TB HDD. I am searching for information on PSE/PRE12. However, I am having problems with my PW/ID. I understand that Photoshop.com has been eliminated and this is the source of my sign-in problem. I change my PW and the new PW works for a while and it becomes the incorrect PW or User ID. Also,I added a new email address to support email problems. I was sent an email to click a verify link but the link was not included and the email was a noreply. I cannot contact Customer Service because it is sending noreply emails. I was able to signin to the forum during my last visit but was told that I was not eligible to post messages not answer post. I need to be able to reach Customer Service but I preently do not have a method to contact it. Thanks.

Hello Jorma- Thanks for the response however,I cannot locate your response to my "Problems signing in to pse/pre forum and customer Service". I checked the Photoshop Elements forum but I was not able to locate the subject.

Repair and Customer Service Nightmares

I have a verizon landline in a second home. Two years ago, it took 4 appointments before anyone actually showed up to install the landline. To date, the wire are still above ground on the road. One week ago (7/7/13) I received a call from my home security firm telling me they had lost contact with my unit, probably meaning the phone was out of order. I called Verizon after a few days on 7/11 to set up a service order. They were to come on 7/13 between 1:00 and 5:00. I told them I had no cell coverage at the home so they would not be able to reach me. They never showed. I had a friend call on my behalf and was told many things: they would be there; they had left multiple text messages on my cell phone (which of course I could not receive) and sent multiple e-mails. At 7:00 p.m. I left the house to go where I could get cell coverage and make a call. I called an agent and was told the email on file was incorrect; the agent who set up the appt put the letters AT (like @) in my email so my email read [email protected]. I was told this would be corrected on Sunday. On Sunday morning (7/14), I again asked a friend to call on my behalf and he was told I would have someone here by 1:00. To make matters worse, yesterday, the day of the original service, a service person called my cell looking for directions. I called him back and texted him but once I was back at the house, I could get no incoming cell texts or calls. I feel Verizon customer service is so very disjointed. I also believe customer service reps tell you anything to appease you and get you off the phone. The website is riddled with problems in connecting to a solution. Just today I got a message that I 'should contact my supervisor". ARE YOU KIDDING???? I have an existing order at my primary home to install FIOS on 7/26. I will most likely cancel this order, cancel my cell service when my contract is up and cancel the service at my second home once I secure a viable replacement. The problem is there is limited service here and Verizon knows this. I feel very cheated and appauled at the lack of customer care shown. I don't blame the individuals I spoke with; I blame Verizon management (hardly an appropriate word to use). I have spent an entire weekend trapped by Verizon with nothing to show for it. Consumers need to start speaking up and putting lousy companies out of business once and for all.

Love your statement! I am with you for a call to action 100%!
Landline may be expensive for the company; but, are we not paying
for this service?
Landline service is still required in numerous areas
and it is more secure than FIOS (still in its infancy). As stated by
many customers....mobile phones are the most unreliable for
emergencies (gray areas will cause dropped calls to no access).
For customers who have home security systems, medical systems.
Does it work with FIOS?

Opinion concerning customer service support

i believe customer service should be able to help us add/remove friends and family numbers and change our usage control settings in situations where customers are unable or when it is inconvenient for them to do so, if a customer absolutely needs to block restricted numbers or need to urgently block a number and a customer does not have my verizon or a computer, we should be able to call customer service to apply these changes if necessary.
And plus a number of people prefer to talk to an actual person rather than a machine for account management, especially when making payments or changing and address. ugh.

Jasonmg99 wrote:
.... Plus the my media, contacts, friends and family and safeguards that were once on the verizon overview page is no longer there and is not as easy as it once was.
As budone stated, it IS there - it's just been rearranged. Easier? Harder? All a matter of opinion - if you were used to the "old" layout, (that really wasn't that old, I was still finding my way around) then getting used to a new layout will seem hard at first.
The new page has 4 areas, BILL, PLAN, DEVICE, PROFILE - and all the options are still there. Just figure what category or subcategory they would fall under and click that box.....

Customer Support Nightmare - Cannot believe it after 10 years of service

TO VERIZON:
This is my fourth contact to you to make a simple plan change, at least the first person on the phone told me would be simple. Here is a summery of what I sent via your webpage. Please tell me who can really help me and not tell me that it was done and do nothing or promise me a return call to disappear from the face of the earth.
I have been a customer for 10 years and believe I am finished. I have spent 7 (9 now including this morning) hours trying to resolve an issue. Your representative stated they could lower my bill but due to circumstances I had to go to the store to do it. They said they would put specific notes on my account so we didn't have to spend another two hours working it out. t went to the store and spent 4 hours there with another representative who couldn't seem to figure this out until I said "forget it, I would just go to Sprint. (That was why I called the above representative in the first place as I had already done an application and was attempting to transfer my number) Suddenly it became possible to do what the first representative stated would be easy. Another Customer witnessed the entire event. I can give you her contact info. Then I found out yesterday that after all this, they did not even bother to make the changes to my plan. They gave me "yes yes lip service" and did nothing. I was at the store for a total of 4.5 hours.
Yesterday I contacted you again by phone(after realizing online that my plan had not been changed), a representative named Dylan said he, was going to call the store and call me back. He said they would definitely get this taken care of. It is now 8am the next day and no one has contacted me. There is clearly no one in your company that can follow through. I have already applied to both Sprint and T-Moblie and while I hate to do it. I am furious. I will be trying to make a decision today. I am so angry, I do not know if I want to stay even if they change my lines. This should be so simple, it is a change to my plan and I have wasted a day of my life and raised my blood pressure because every seems completely incompetent. At the very least, even if I leave, I want you to know why. I want a lot of people to know why.
Julie
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

Julie, I have no idea what type of plan changes you are referring to but you can change your plan at anytime at http://www.verizonwireless.com under your account, under the device shown etc.
In very rare cases you will get a system message saying the transaction could not be done and to call 800-922-0204 to speak to a customer service representative. Again I have never had this issue.
If I read your missive correctly you have applied to what? There is no application to leave and port out your service to T-Mobile or Sprint or even AT&T.
All that is needed is your full account number off your billing invoice or from the My Account screen at the web portal.
You give that and your Verizon account password which normally is the last four digits of your social security number.
It can take the other provider 20 minutes or 24 hours. Once done it cancels the line account at Verizon wireless.
If you are feeling unhappy and agitated it is always best to wait an hour or longer to compose yourself and either port out or continue with other methods to get what is necessary done.
Good Luck

Cannot be more dissatisfied with Verizon customer service!

I used to say Verizon is great because it has a great customer service. Now, I am having a second thought. I have just bought a new phone with a new contract and since then I have been having all kinda technical issues with the phone reception and its 4G network. I reported the problem to the Verizon immediately, and in response, instead of simply replacing the phone, they have put me through some time consuming technical checks for three times! and at the end, they just simply left me alone with the problem. Also, every time they acted like they had no idea what the previous person had said/done and made me start the whole process from the scratch! Can you believe it?!
I know I was naive to take their words but I trusted them and now here I am, stuck with a phone and out of the 14 day guarantee replacement window. The last technical support I spoke with literally tricked me, manipulated me and at the end lied to me. After a comprehensive technical check including even a change of SIM card, she fully acknowledged the problem and said she would replace my phone with a new phone (a different device) and do the price match. She asked me to wait for her to double check with her colleague. She never got back to me. I contacted her many times, and sent her many messages but she did not have even the courtesy to call me back. She dragged this issue for so long that now I am out of 14-day guarantee replacement window and stuck with the manufacture warranty replacement!
I am starting to believe that this is a technique they use to make the replacement process very inconvenient and tiring for customers, so eventually they’d give up, and guess what, many people actually do! Furthermore, when they make you wait too long (more than 14 days), you will no longer be eligible for the 14-day guarantee replacement. They get their way and you are stuck with the phone and manufacture. I cannot believe some customer agent use such “dirty” techniques to “manage” the situation (read: get rid of the customer by any means).
The thing I am more angry about than the phone itself is the fact that they insulted my intelligence by lying about the replacement, wasting my time, and the fact that they asked me to trust them but did not return my trust. Speechless!

These are the Verizon Residential forums used for peer-to-peer support for FiOS, DSL and phone line users.
It looks like your issue is with Verizon Wireless. You should check out their forums and support on their web page:
http://www.verizonwireless.com/
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Cannot be more dissatisfied with Verizon customer service

I used to say Verizon is great because it has a great customer service. Now, I am having a second thought. I have just bought a new HTC One with a new contract and since then I have been having all kinda technical issues with the phone reception and its 4G network. I reported the problem to the Verizon immediately, and in response, instead of simply replacing the phone, they have put me through some time consuming technical checks for three times! and at the end, they just simply left me alone with the problem. Also, every time they acted like they had no idea what the previous person had said/done and made me start the whole process from the scratch! Can you believe it?!
I know I was naive to take their words but I trusted them and now here I am, stuck with a phone and out of the 14 day guarantee replacement window. The last technical support I spoke with literally tricked me, manipulated me and at the end lied to me. After a comprehensive technical check including even a change of SIM card, she fully acknowledged the problem and said she would replace my phone with a new phone (a different device) and do the price match. She asked me to wait for her to double check with her colleague. She never got back to me. I contacted her many times, and sent her many messages but she did not have even the courtesy to call me back. She dragged this issue for so long that now I am out of 14-day guarantee replacement window and stuck with the manufacture warranty replacement!
I am starting to believe that this is a technique they use to make the replacement process very inconvenient and tiring for customers, so eventually they’d give up, and guess what, many people actually do! Furthermore, when they make you wait too long (more than 14 days), you will no longer be eligible for the 14-day guarantee replacement. They get their way and you are stuck with the phone and manufacture. I cannot believe some customer agent use such “dirty” techniques to “manage” the situation (read: get rid of the customer by any means).
The thing I am more angry about than the phone itself is the fact that they insulted my intelligence by lying about the replacement, wasting my time, and the fact that they asked me to trust them but did not return my trust. What a shame!

Your phone has a 1 year manufacturer's warranty as long as the device has no physical or water damage. There is no limit on how many times the phone can be replaced under warranty. Verizon Tech Support would trouble shoot the phone and would be replaced for free if they cannot resolve the issue.

My i-phone Not charging because Sunken pins and Green Belt3 Power Mac Center said even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number..my question for what are thwy there?

My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!

Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
You might also try this forum here for more ideas: http://forums.macrumors.com/index.php?

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra

What shall i do? I've done restoring my iphone 3gs and still stuck on cannot activate and contact customer service.

I've done restoring my iphone 3gs and still stuck on cannot activate and contact customer service. What shall i do? any help please.

99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.

If I cannot get help here is there a customer service centre I can contact?

Got a major problem with CS3 (original) now not working after installing new HD. Asking me to upgrade which it won't let me do and says I have a 30 day trial!! What the? Tried phoning Adobe and CS issues not supported on the phone. So where do I go for help? Not being able to contact anyone from Adobe is not customer service and there is no info on this topic anywhere. Please can anyone help?

Thanks Ned but I still have the problem. This is what happened - My iMac needed a new Hard Drive so had this replaced by licensed Apple repairer. All software was lost and was told to reinstall CS3 which I did successfully. I have the original CD's. Serial number was accepted. When I opened up Illustrator, Photoshop or indesign I get a message saying I am trying to upgrade (which I am not) and that I need to choose the version premium 1 or 2 or standard 1 or 2. I chose standard 1 which is what I have. I am then asked to put serial number in again then hit enter button. It comes up with an "x" saying I cannot access or upgrade. I then can't go forward or do anything except click back button or quit which closes the application. It then says I am on a trial period and it's counting down. My serial number is visible and has a tick next to it and it keeps asking me to upgrade. Really frustrating. Do I need to deactivate CS from this computer then reinstall maybe?? Not sure how to do this.

Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

Just purchased CS5.5 and it works fine however I am not able to activate it. The program says I don't have an internet connection but I clearly do I as I am able to connect to all websites & email etc...
I have tried to contact customer support 6 times:
Contact 1: on hold for 1 hour and 20 minutes after which I was disconnected
Contact 2: on hold for 35 minutes then told it was out of business hours
Contact 3: on hold for 45 minutes then someone picked up the phone and then hung up on me
Contact 4: on hold for 15 minutes then someone hung up on me
Contact 5: on hold for 5 minutes then someone spoke with me and told me to delete a "host" file in Windows32 folder on our system. This didn't fix the problem and then the support person simply hung up on me...
Contact 6: currently on hold for 55 minutes and still waiting...
What is happening at ADOBE? You used to be so reliable now I am not even able to get through to support? It is very worrying... I have no options available any more... what do I do?
PLEASE HELP PLEASE PLEASE PLEASE PLEASE I AM NOW PLEADING FOR SUPPORT!
Richard

Greetings everyone,
I started this thread. Since the thread was posted, my activation issue has dissappeared - HOW I do NOT know. As a last desparate attempt, I uninstalled Norton 360 completely and this might have helped, however I am not sure. Doing the "ping" of activate.adobe.com still doesn't work even with Norton 360 uninstalled and all firewalls switched off. It is very strange that I am not able to ping activate.adobe.com and get a 404 error on https://activate.adobe.com/test but my issue is resolved... strange this seems still to be unresolved.
In fact, I tested that URL and the Ping from over 8 different internet locations within Sydney (friends homes, offices, internet cafe etc) and NONE were successful. How does THAT make it a USER problem when NO ONE can access it???
An Adobe rep contacted me directly by email and supported me directly, which was fantastic, but didn't actually help as all the support he provided was exactly the same as what I had done with other support by phone at least 5 times with no success.
I organised a very skilled computer tech to assist me with my issue and he did everything he could to try and open ports and gain access for the activation but after 6 hours of trying his conclusion was "Adobe is having the issues, not the users".
This seems to be a big problem with Adobe at the moment and should not be.
To Adobe:
I remind and highlight your responsibilities as a service/product provider, under the ACCC law:
http://www.accc.gov.au/content/index.phtml/itemId/961908
As a customer:
"If a service fails to meet a consumer guarantee, you may be entitled to a remedy—either fixing the problem with the services, a refund or compensation for any drop in value from the original price paid—depending on the circumstances."
Amongst other information within that page, I bring your attention to the fact that this issue your users are experiencing would be considered a "Major failure":
There is a major failure when (as the customer):
"you would not have engaged the service if you had known the nature and extent of the problem."
"the service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time."
and lastly, who is to fix the problem:
"The guarantees are made by the person or business that is providing the service. This means the service provider is responsible for fixing a problem when the service does not meet a consumer guarantee."
The runarounds Adobe is creating for customer, and hours of "on-hold" resulting in little or no customer service, is simply unacceptable and, in fact, a breach of your responsibilities and the law. Adobe... you seem to forget that our businesses or services rely heavily on your software to learn, teach, conduct business or whatever it may be. Our time is precious and the hours wasted to fix issues that shouldn't be there in the first place cost us a non-trivial amount.
Although my issues have been resolved, I am still nervous as it may happen again - I have received no indication of any rectifications of the issue and it appears it is still a major failure with other customers, meaning it could happen to me again at any time.
I would, and so would the rest of the people with these issues, like to know what your steps are, at a higher management level, to fix it and make sure it does not happen any more.
I highly recommend that you escalate these issues as a matter of priority and get your best people onto it urgently.
In the hope of a positive outcome,
Richard
A frustrated customer

What is going on with Verizon? Cannot refill my data, cannot get a hold of customer service

All day long I have been trying fill my data, and I cannot do it via phone or online. I cannot get a customer service representative. The 800 number keeps telling me that they are having issues processing my request and that they can't connect to customer service. I cannot refill it online, I keep being told that they are updating their systems. Literally this has been going on all day from about 9 am to now, almost 12 hours. Sick of this.

For prepaid you call: (888) 294-6804. Is that the number your calling?

I cannot believe customer service

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