What is going on with Verizon? Cannot refill my data, cannot get a hold of customer service

All day long I have been trying fill my data, and I cannot do it via phone or online. I cannot get a customer service representative. The 800 number keeps telling me that they are having issues processing my request and that they can't connect to customer service. I cannot refill it online, I keep being told that they are updating their systems. Literally this has been going on all day from about 9 am to now, almost 12 hours. Sick of this.

For prepaid you call: (888) 294-6804. Is that the number your calling?

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WHAT IS GOING ON WITH VERIZON THAT THEY CAN'T DO WHAT THEY SAY THEY ARE GOING TO DO? HELP PLEASE!!!!

Over the last month and a half I have called and spoke to 3 or 4 different Verizon customer service agents about a problem with my account & every time I am told that the problem will be fixed only to have nothing happen. What is going on here?
Around the beginning of March I made the mistake of edging up & my account has been screwed up ever since. I was using the iphone 5 & had only $130 left before the iphone 5 was completely paid for (I had been making payments on it every month through the edge program) and my contract was up in April. I stupidly decided to edge up & Verizon sent me the iphone 6+ & told me I was to send them my iphone 5. I decided that I would rather keep the iphone 5 so I could pay the remaining $130 left on the edge agreement & I would own the iphone 5 outright. I returned the iphone 6+ (yes it was within the 14 day window that Verizon gives you to return a new device) to a Verizon store and paid the $35 restock fee. I never activated the iphone 6+.
Somehow or other Verizon started me on a whole new edge agreement as if I had kept the iphone 6+. Verizon says that I have $600 some dollars left to pay on my edge agreement. I've already made almost $600 total edge payments over the last year and I had $130 left to pay. Why is Verizon trying to charge me again for a phone I've already paid for??? My last monthly payment due was $185, it's usually around $110 & the extra charges were because of the "new edge device" agreement I was put on.
I understand mistakes happen but this is ridiculous. I've called and spoke to at least 3 different Verizon customer service agents and they've all told me they would correct my account and I would see the correction on my verizon in a week or 10 days or something like that so I wait and nothing happens. I was told the extra $75 I paid last month would be credited & put towards my account, I was told by one of Verizons people I spoke with that I would be getting some form I needed to sign in the mail but it never came. I am so tired of wasting so much time on a mistake Verizon made but seems unwilling to fix. Why is it so difficult to remedy my account?

We want to see this resolved once and for all, cem421! I have sent you a Direct Message so that we can work to end this frustration for you. I will look forward to working with you further!
YaleK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

What's going on with Verizon customer service phone number?

I wanted to upgrade my data plan, so I called 800 922 0204 (same as calling 611), and was presented with this error message:
"The information you have entered does not match the information we have on file. If you are entering a User ID, try using your cell phone number. It is also possible that the account you are trying to access is not registered. Please register your account at www.verizonwireless.com. "
What??? I've had this account for over 5 years, same user name, same password. I was able to log in, saw all info on my account, but when clicked on Upgrade Data plan, I was instructed to call the 800 number above. I had a chat session with the sales dept, they said they could not help me with this issue, since they're only trying to sell devices.
Anybody have an idea what's going on? There's no other phone number to call Verizon.
Thank you!!

(800) 256-4646 Thats sales, but might can get you to where you want to go.

What is going on with verizon now? anyone really know?

would really like to know what is going on? I won't have a phone after today if I can't make a payment!!!!

I'm having the same frustration! I tried to switch devices online and it said "account actions are temporarily unavailable" and so I went into a store for an hour just for them to tell me the billing system has crashed and they can't do anything! what a day....

What is going on with apps,cannot search, cann ot locate previously purchased apps such as audubon birds. Not interested in angry birds, I want reference guides for gawd's sake

SEARCH IS INEFFECTIVE, CANNOT LOCATE PREVIOUSLY PURCHASED BIRDING REFERENCES, I AM NOT INTERESTED IN ANGRY BIRDS I AM LOOKING FOR THE AUDUBON GUIDES

Just an update... A rep contacted me and we did a screen share. They were convinced that I wasn't full of <insert proper word here>. They promised to get back to me in a few days, and now? A few months later? Nothing.
Still no files. Still no correction... Still no nothing from Adobe.
The person I spoke to was kind, saying he'd make sure I got CC for free for a while...
Still though, no follow up.
Adobe, are you going to correct this or just let your customer suffer at your mistakes?

What is going on with Lion???? Something has happened to my Mac Pro since I got Lion! I cannot save documents in Word and as a consequence have lost files....God knows where they are!!! HELP!

What is going on with Lion??? Something has happened to my Mac Pro since I got Lion! I cannot save documents in Word, or at least if I do I have no idea where they are after I save then, Word does not know either! I have never seen this before? As a conseqience I have lost files despite saving them in the usual way......God knows where they are! In the middle of all this I am suddenly asked for my Mobile Me password,,,,,in Word??? What is going on? Help!

Update to latest patched version that no longer relies on Rosetta and PowerPC
Visit www.RoaringApps.com for a list and table of what version is supported, can be updated and which are not.
A year ago this was news.
Hopefully people kept a boot drive with the old OS so they could dual boot for a month or two whiile sorting out the changes and updates.

I was charged by adobe, but cannot download or use product. There is no proof of my purchase in my profile but the money is not in my account. What is going on with this situation?

I was charged by adobe, but cannot download or use product. There is no proof of my purchase in my profile but the money is not in my account. What is going on with this situation?

Hi there
Please check that you are signing in with the same Adobe ID/email address you used to make the purchase.
If you need further assistance, please message me.
Kind regards
Bev

What is going on with yahoo mail? Cannot connect with their server and I can't get my emails!

What is going on with yahoo server? I can't connect to their email server to get my emails!!!!

This is Firefox support, not Yahoo Mail. We can help with problems with
the browser. Yahoo Mail is out of our control.
Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache and
* Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.'''
Type '''about:preferences'''<Enter> in the address bar.
* '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them.
* '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.'''
If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences'''<Enter> in the address bar
Select '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.

Why does apple make it so difficult to understand what is going on with my one to one?

Does anyone have any answers for this? I don't even know where to list it here as a question.
Just spent over 2 hours, off and on, trying to get someone at apple to help figure out what's going on with my one to one. They give a number for help but there's no one there - only more gibberish about go here go there go all over the place on their site.... So called 'customer service' doesn't understand my question? Another place it says call the store, well that was another waste of time....
If I get a message saying my one to one is expired and then I pay for it via paypal, wait for the activation email. I sure don't want to pay for something I already have - that was my grocery money for 2 weeks.
When I click on that link it says:
Activation error
This membership cannot be activated because this Apple ID is already associated with a One to One membership.

zihsuan wrote:
The Apple outlet is an authorised service provider that does AppleCare as well as far as I know
Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57

What's going on with U-Verse in South Miami

For the past two months, we have been getting dropped signals (bundled U-Verse and including landline, mobile phone, television and internet) sometimes three times a day. I have had phone calls drop while speaking to my boss, (I work from home) favourite shows will all of a sudden give us that no service screen, which means we lose portions of the dialogue, and the internet stops working. I have not dared to call ATT as frankly the only solution that Customer Service seems to know is "Oh it must be your RG that needs changing." Well that's a load of rubbish since if it's the RG then ATT have some serious problems as I have spoken to at least six people that I know that also have U-Verse and they are all having the same problem, but kept thinking it was just them.
The internet signal has also got painfully slow and since we pay a juicy bill of $315 dollars a month and subscribe to the best package that U-Verse has to offer, I do not expect to have these constant problems. Nobody is perfect, and a little issue once in a while is acceptable, but not two to three times day! In addition... we receive an electronic bill and this has been a very hectic month for me, so realising that today was the 12th and I know that the bill is usually due sometime around this time of the month, and not having received a bill, I went online to investigate. Sure enough - on login to the payment page, it said "past due!" Well send me a bill and I will pay it. I just don't know what is going on with U-Verse but it is very distressing. I believe the saying is that they have, "Gone to ** in a handbasket." On a positive note - we can now apparently fast forward and rewind On-Demand TV shows, and which made no sense before that this feature was unavailable. However... this does not make up for the recent poor service and non-arrival of my electronic monthly bill, ( will have to go back to paper - not cool) and then having the nerve to tell me "past due."
[Per Guidelines: Keep it Relevant and Appropriate].

Chris, As explained, and to be honest I am usually very long-winded and detailed in my explanations because readers miss things, as you might have done in this case. It is not my problem alone. Whenever we have a problem with any utility or especially in the case of ATT services, I always check with anyone that I know that uses the service and over a broad area, not just in my street but anyone I know in an approximate 8 - 10 mile area, to see if our issues are isolated just to us. If they are, then I know that it is most likely a piece of equipment we are using. In this situation, as there have been in others, every single person that I spoke to is experiencing the same situation. And again - this is why I said that I have thrown up my hands in exasperation and usually get another family member to call customer service if there is a problem, as I know exactly what they are going to tell me. "Let us check your line - (you then spend 45 minutes on the phone with them) No... everything seems fine, it must be your RG, you need to buy a new one." Mea culpa - I have no patience or time for scripted c.s. reps. Two years ago, we had a lightening strike that literally struck the ATT box next door. The wires in all the boxes on the street (including the ones in our yard) were fused and black when the box was opened. And yet... when one of my neighbours (who apparently did not connect the lightening strike with the loss of service - sigh... what can I say...) called ATT, they got the same response. "No, we don't see any problems here, it must be your RG." Com'n! It was a lightening strike! And on an aside - the new cable is now still hanging from my backyard fence as they were supposed to come back to bury it. Two years ago... So the dear space-cadet neighbours, paid for a new RG, hooked it up to find there was no reception (ya think?) and to then find out that theirs was just fine, and now there was the hassle of having to package the new one and take it to the UPS store to ship it back, and which is another frustration, because it is not possible to return it to a local store or office. Unlike yours truly, they apparently did not do their research with other users, even though we had no service for over a week. So - by a process of survey and elimination, it cannot be the RG, unless everyone I spoke with is using the same RG. But there have been quite a few changes that we have noticed recently, ranging from new look menus, to those very beautiful images when first turning on the TV. So is it not entirely possible that in all the changes and tweaking, something else has been affected? Look it happens - but I can never understand why they can't just say,"Sorry, we are working on "upgrades" so we apologise but you might experience these little set-backs for a while until we are through." Why always blame it on the RG? Another way to make more money?

What's going on with my USB drive?

I have a WD MyBook 2tb drive, one of several on my Mac Mini running Mountain Lion, and a few days ago that drive started making scritchy-scratchy sounds like it was being worked really hard when nothing at all was accessing it. That the drive access light isn`t flashing while this is going on is all the more puzzling.
So it has to be the OS doing something on it I would think, and doing a lot of it for some reason or another, but I have no clue how to find out what, or why. Okay, so the disk could be failing, and I`ve got it all backed up so if it goes I just go buy another disk, but this disk is less than a year old, and I have a WD 500gb disk that`s nearly 7 years old and it`s still going strong. Then too, I`ve run Disk Utility on it several times and it give the drive a clean bill of health, so WHAT????
I`ve tried using Terminal to find out what`s going on with that disk, but being a total idiot when it comes to Unix I`ve little idea how to look at that particular disk, and try as I might I cannot find anything online anywhere that tells me how.
So far I`ve tried iosnoop, which gets me a lot of seemingly bad messages that scroll endlessly up the screen saying things like:
dtrace: error on enabled probe ID 4 (ID 1031: io:mach_kernel:buf_strategy:start): invalid user access in action #3 at DIF offset 0
and this launchd stuff:
launchd ??/<unknown (NULL v_parent)>/<unknown (NULL v_name)>
This stuff just goes on and on and on and on... forever and never stops.
What does it all mean???? Is the drive dying on me? What if I reformat it? Would this stuff stop?

Is this a one-time occurence, or is it continuous?
Does the drive have a separate power source or is it bus powered by the Mini?

What is going on with the SPAM filtering?

Spoiler (Highlight to read)
What is going on with the SPAM filtering? Works fine for a couple of weeks then suddenly I got slammed with tons of SPAM for a few hours then suddenly the filtering kicks in again. Usually happens late at night and clears up in the morning. Never had this problem until just a couple months ago. It's gotten so bad that I'm about to move everything over to gmail and just stop using Verizon, would rather not do that as I've had the same e-mail address since the Bell Atlantic days.

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist..
Anthony_VZ
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WHAT IS GOING ON WITH THE LASTEST MAY UPDATE??

WHAT IS GOING ON WITH THE LATEST UPDATE?? Ever since the May update for the Samsung Note 3 I've been having issues with my phone! Battery charge does not hold, it charges slow and then drains VERY fast. I can't even make it through the day without charging. Today it went from 100% to 37% in a few hours just sitting on my desk! Also, having camera issues, I snap a picture and it takes so long to process that it doesn't take the picture I was aiming at but a blurred image of the area around my focal point! Also, since the update I keep getting the message "touch wiz has stopped" when I press the navi key. Are this issues being corrected? Is Samsung or Verizon fixing these issues. When will the next update come out? The only suggestion I'm hearing is to reset the phone, but I'd lose settings, apps, etc. That is NOT a solution!! I'm very frustrated, and angry. This phone is way too expensive to have to deal with these issues!

Duplicate Post See: Re: KitKat Update Issues
<<Moderator Note: Please link to posted answers instead of making several identical posts.>>
Message edited by: Admin Moderator

What is going on with itunes? I can not even reinstall, What is going on with itunes? I can not even reinstall

What is going on with Itunes---I cannot even reinstall.

Finally found the right thread and the solution. https://discussions.apple.com/thread/3278977?start=15&tstart=0

What is going on with CBS Channel 2 and 502

What is going on with CBS Channel 2 and 502? The audio went out mid-day. When it came back the picture is now a postage stamp? I called and was told Verizon is having trouble with CBS. It is now 9 hours latter and the picture is still a postge stamp? (5.1 AC3 digital )
Any fix soon?
Thanks

You didn't identify where you are. Channel 502 (WCBS in NY) was fine when I checked in VHO 5.
Also did you try a STB In-home-agent fix, set top box auto correct?

What is going on with Verizon? Cannot refill my data, cannot get a hold of customer service

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