I cannot believe how hard it is to get support for issues with EE

How can it be so hard to contact customer support? I can't make or receive calls while at work but checking/sending the odd email or IM is OK. However there appears to be no way to contact customer support other than to phone them! I've seen other posts regarding contacting them by Twitter or Facebook. How long is it going to take for businesses to realise that those are not appropriate media for support calls (just my opinion obviously). I already get spammed with tens of text messages a month so don't want to solicit addional spam by connecting to them on social media (oh yea the word social, they are my service provider, not my friend!). I have relented and tweeted them but had no response yet. It's so hard to contact support, they are a communications company! I appologise that there isn't realy a question in my post, I'm just bewildered/dismayed/staggered by the unreliable service 3 or 4 issues in 6 months using the service) and subsequent difficulty getting support that I just wondered if anyone could offer some insight? The coverage is better than my previous provider but i am seriously regretting joining EE. Alan.

Hey , Sorry to hear about this. Have you tried contacting them from a landline, or a different phone? If you're ringing from another phone, it's 01707 315000 I can see you said you've tweetd them, so hopefully they'll help you out, or refer you to the Live Chat team.
For handy text codes & more, check out this page: http://ee.co.uk/help/get-in-touch Good luck Titanium
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