I cannot change my username despite Itunes telling me I must change it from my aol username.  All support has told me is to log in and I will be cued to do so.  This doesnot happen.  This is my 4th attempt at help.

Itunes sent email that said I had to change username from aol account.  I have logged out, logged in again and no cue to change this pops up.  I have attempted 3 different times to get help and each time, someone tells me to do the SAME EXACT THING THAT I HAVE DONE 20 TIMES AND HAD NO EFFECT.  The only thing that itunes allows me to do is change my password NOT MY USERNAME.

Details of the upgrade process are at Convert your AOL Username to an Apple ID, however you only need to make this change if your AppleID is based on an AOL screen name rather than an email address that ends in say @aol.com or @aol.co.uk.
The fact the you've tried signing out and in again without being promoted suggests your Apple ID is based on your email address and therefore nothing needs to be done.
tt2

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