I cannot send a message to a non-apple phone and an apple phone in a group message. Both of the names will turn green as though they are non-apple phones, even when one is an apple user.

I cannot send a message to a non-apple phone and an apple phone in a group message. Both of the names will turn green as though they are non-apple phones, even when one is an apple user. I am on iPhone 6. It also happens on my mom's iPhone 5s.

Send messages with your iPhone, iPad, or iPod touch - Apple Support
iOS: Troubleshooting Messages - Apple Support
Send a group message with your iPhone, iPad, or iPod touch - Apple Support

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I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually.

I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually since I have a iTouch and keep all my music there. HELP!!

Have you tried deleting the songs from Settings?
Settings -> General -> Usage -> Manage Storage (not the iCloud link!) -> Music and then click Edit to enable you to be able to delete.

Hi, I have the iphone 4 and I manually deleted all the voice memos on my iphone but they are still on my iphone when I open Itunes

Hi, I have the iphone 4 and I manually deleted all the voice memos on my iphone but they still appear on my iphone when I open Itunes on my computer and they still take up space. I am soon running out of space. Any ideas to permanantly get rid of some of the voice memos?
Am I the only one that really dislike the fact I cannot customize my iphone and cannot delete whatever files I want?
The only options i seem to have is to delete all my files WITHOUT a system restor because I tried doing a system restore and it puts back all my old files on my iphones.
I'm pretty desperate and any tips would help me a lot

If I understand you correctly, you purchased two albums directly from your iPhone and have successfully transferred the purchases to your iTunes library, but now you want to remove these two albums from your iPhone but having trouble, correct?
If so, you can manually delete the albums (song-by-song) by sliding your finger across each song's name, from left to right, then select the Delete button.
Or, while your iPhone is connected to iTunes click on the Music tab that you see in iTunes (where you specify what items to sync to your iPhone). At the bottom of that window (below Playlists, Genre, etc.) you'll see songs that are "manually" added to your iPhone, just un-check those and re-sync.

HT1688 Hello, My iPhone is not downloading my pics. They read as though they are on my phone, but i can't see them when i click on them. Please help.

My Iphone is not loading my pictures. I dont know what to do. please help.

My Iphone is not loading my pictures. I dont know what to do. please help.

Can I manage my parents MB from my computer using ARD. Even though they are on different networks

Can I manage my parents MB from my computer using ARD. Even though they are on different networks?>

When you say a diffrent network, do you mean accessing the computer over the internet?
VNC is built into the computer, so you don't need ARD to remote into a computer. To access your parents computer over the internet will most likely require configuring their router/firewall. And unless they're paying for a static ip, you'll also need some way to track their computer.
OR
you can use logmein, or teamviewer. Both programs are desgined to access a computer over the internet. Most of the time they don't require re-configuring the firewall.

HT5538 Every time I try to use apple ID for face time I got an error message "the username or password was incorrect" although they are right and I use them in App Store and I cloud even after resetting my password

Every time I try to use apple ID for face time I got an error message "the username or password was incorrect" although they are right and I use them in App Store and I cloud even after resetting my password, the problem happens also with iMessage . Please help

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

Just got new air and trying to set up. When I put in my Apple ID and password it comes up with error message 'can't sign in because of server error. Try again signing on.' Trying again does not fix. I know my ID and PW are right as work on other devices.

Just got new air and trying to set up. When I put in my Apple ID and password it comes up with error message 'can't sign in because of server error. Try again signing on.' Trying again does not fix. I know my ID and PW are right as work on other apple devices I have.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

I am running OS10.6.8 and have a mail box duplication. I use gmail and when I open my mail I have both the Apple Mail and another set of boxes for Gmail. Both get all mail and when I delete from one, it deletes from the other. How can I get rid of the dup

I am running OS10.6.8 and have a mail box duplication. I use gmail and when I open my mail I have both the Apple Mail and another set of boxes for Gmail. Both get all mail and when I delete from one, it deletes from the other. How can I get rid of the dup

Hi,
According to your descriptioin, I don't think this is system problem, it should be Intel driver problem. It would be contact Intel to confirm this issue whether this is their driver problem.
Roger Lu
TechNet Community Support

When I send out mail from MS Outlook enterprise account in the office to my Mac at home they are received as "winmail.dat" files. Even if I perform a "save as" to the correct file name the file format is still not recognized. Why is this happening!?

When I send out mail from MS Outlook enterprise account in the office to my Mac at home they are received as "winmail.dat" files. Even if I perform a "save as" to the correct file name the file format is still not recognized. Why is this happening!?

http://www.joshjacob.com/mac-development/tnef.php

HT5312 I did all the steps, but my problem is that they are asking me some questions that I did not select when I created my Apple ID, so I clicked where it said reset security questions info... and then when I went to my email, they didn't sended me anyt

I did all the steps, but my problem is that they are asking me some questions that I did not selected when I created my Apple ID, so I clicked where it said reset security quiestion info...... And then when I went and cheked my email, they did not send anything to me!
This problem started 1 month ago!
Ivana1728

The email response is automated, and almost certainly is detected as "junk" or "spam". So, try again and check your spam folders for their reply.

TS3276 Someone who receives my mail sent from Apple Mail cannot receive attachments or read my email even though they are on a Mac using Safari. How could they be using Safari to receive or read my mail?

Someone who receives my mail sent from Apple Mail cannot receive attachments or read my email even though they are on a Mac using Safari. How could they be using Safari to receive or read my mail?

You can lead a horse to water, but you cannot make it drink. This person receiving my email, while on a Mac with Safari is reading their mail through Safari using Horde--our recent discovery. Why they chose to do that in unclear. The last email we sent, however, was miraculously read and received and the attachment was viewed with no problem after we told them our mail was coming from a Mac thriugh Apple Mail. It seems that telling them that our emails were coming from a Mac and using Apple Mail was enough to make them think that perhaps THEY were doing something not quite right. Thank you both, Level 7 and Level 5.
But thank you especially for the meteorologists in the UK for putting forth the correct routes for Sandy these last days, you probably saved a lot of lives.

HT201363 How do i delete my iphone 4s from my account on apple ID? I change phones and i am not getting regular txt messages because somehow the messages are still sending through imessage which i no longer have.... I deleted my phone number from the acco

I change phones and i am not getting regular txt messages because somehow the messages are still sending through imessage which i no longer have.... I deleted my phone number from the account though as per instructiions from the phone carrier and is still not working...Any help?

Hello jn_andrade,
It sounds like you are no longer getting text messages becuase your Apple ID is still using your phone number for iMessage. I would use these steps to unlink your phone number from your account:
Unlink a phone number
To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
From: iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/ht5538
Thank you for using Apple Support Communities.
Regards,
Sterling

Why users are not able to see certain printers even though they are in the Airgroup server table

Q: Why users are not able to see only certain printers even though they are in the Airgroup server table ?
A: In certain scenarios we may notice printers come up under the server /cache entries on the controller.
However when an airgroup user does search for printer, they may not see all the printers, certain printers may be not visible .
This is because the service IDs sent by the user in the MDNS query are not broadcast by these printers
In the below capture the Ipad sends query for service id "_universal_sub_ipp_tcplocal" and "_universal_sub_ipps_tcplocal" and hence the controller will
respond with the printers that broadcasts these service ids.
Non–Visible printer :
_printer._tcp.local PTR IN 7200 10.125.30.223 5820.05 Wed Mar 18 13:24:26 2015
_pdl-datastream._tcp.local PTR IN 7200 10.125.30.223 6112.25 Wed Mar 18 13:24:26 2015
_ipp._tcp.local PTR IN 7200 10.125.30.223 5888.15 Wed Mar 18 13:24:26 2015
_http._tcp.local PTR IN 7200 10.125.30.223 6293.88 Wed Mar 18 13:24:26 2015
NPIED487E.local A IN 240 10.125.30.223 194.43 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local SRV/NBSTAT IN 240 10.125.30.223 209.87 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local TXT IN 240 10.125.30.223 205.14 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local TXT IN 240 10.125.30.223 197.18 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local TXT IN 240 10.125.30.223 196.42 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local TXT IN 240 10.125.30.223 208.15 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._pdl-datastream._tcp.local SRV/NBSTAT IN 240 10.125.30.223 207.35 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._pdl-datastream._tcp.local TXT IN 240 10.125.30.223 200.64 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._ipp._tcp.local SRV/NBSTAT IN 240 10.125.30.223 209.44 Wed Mar 18 13:24:26 2015
Visible-printer :
_printer._tcp.local PTR IN 4500 10.125.26.29 3745.82 Wed Mar 18 13:24:51 2015
_universal._sub._ipp._tcp.local PTR IN 4500 10.125.26.29 3694.14 Wed Mar 18 13:24:51 2015
_ipp._tcp.local PTR IN 4500 10.125.26.29 3628.81 Wed Mar 18 13:24:51 2015
_pdl-datastream._tcp.local PTR IN 4500 10.125.26.29 3616.14 Wed Mar 18 13:24:51 2015
_http._tcp.local PTR IN 4500 10.125.26.29 3793.56 Wed Mar 18 13:24:51 2015
XRX9C934E25C52D.local A IN 120 10.125.26.29 355.03 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._printer._tcp.local SRV/NBSTAT IN 120 10.125.26.29 130.45 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._printer._tcp.local TXT IN 4500 10.125.26.29 3670.33 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._ipp._tcp.local SRV/NBSTAT IN 120 10.125.26.29 389.55 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._ipp._tcp.local TXT IN 4500 10.125.26.29 3640.60 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._pdl-datastream._tcp.local SRV/NBSTAT IN 120 10.125.26.29 210.97 Wed Mar 18 13:24:51 2015
In order to learn other printers we may need to use specific app provided by printer vendor on the client or configure the printers to send these service IDs.

The net 451 issues made it not work after a while but it affected the entire RWW site not just remote access:
http://blogs.technet.com/b/sbs/archive/2014/01/13/troubleshooting-an-unexpected-error-occurred-message-when-using-remote-web-access-to-connect-to-computers.aspx
Careful if you try and uninstall it, you'll need to put back net 4.0 and reconfigure some stuff.
Did it ever work?
Make sure the users have installed the certificate they need and turn on compatibility mode in IE (also make sure IE isn't locked down and disabling activeX).:
https://technet.microsoft.com/en-us/library/dd701173%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396
-- Al

Ever since the systyem upgraded me to 3.6.6. I can not even run one eight hour day without firefoc either crashing or locking up which requires me use C/A/Deleate to close the program. I used to be able to run 8 to 12 windows at a time and NEVER lock up

Ever since the systyem upgraded me to 3.6.6. I can not even run one eight hour day without firefoc either crashing or locking up which requires me use C/A/Deleate to close the program. I used to be able to run 8 to 12 windows at a time and NEVER lock up or crash with the older version. Is this problem being looked into and or being corrected. I use Firefox with Google and my system is XP Pro 32 bit. THIS IS REALLY making me MAD. My email is [email protected] and would appreciate a response to this ASAP. I have tried a couple of items from your help section and nothing works.

'''Anonymous'''
Please post a separate question. Thank you. https://support.mozilla.com/tiki-ask_a_question.php?locale=en-US&forumId=1
'''chris'''
'''''Crashing'''''
See:
http://support.mozilla.com/en-US/kb/Firefox+crashes
http://kb.mozillazine.org/Firefox_crashes
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+loading+certain+pages
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it
http://support.mozilla.com/en-US/kb/Firefox+will+not+start
http://kb.mozillazine.org/Browser_will_not_start_up
'''''Hanging'''''
See: http://support.mozilla.com/en-US/kb/Firefox+hangs
'''''Hanging at exit'''''
'''Kill Application'''
In Task Manager, does firefox.exe show in the '''Processes''' tab?
See: [http://kb.mozillazine.org/Kill_application Kill Application]
'''Causes and solutions for Firefox hanging at exit:'''
[[Firefox hangs]]
[http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit Firefox hangs at exit]
[[Firefox is already running but is not responding]]
'''''Safe Mode'''''
You may need to use '''[[Safe Mode]]''' (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
See:
'''[[Troubleshooting extensions and themes]]'''
'''[[Troubleshooting plugins]]'''
'''[[Basic Troubleshooting]]'''
If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''one at a time''' until the problem reappears. '''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
'''chris'''
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''Update Java''': your ver. 1.6.0.~~red:17~~; current ver. 1.6.0.20 (important security update 04-15-2010)
(Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''NOTE:''' Java version 1.6.0.21 has been released. It is mainly an update for developers of Java applications and most users do not need to be concerned about downloading version 1.6.0.21. '''''At this time''''', the update option in existing installations of Java 1.6.0.20 are not updating to version 1.6.0.21; '''''at this time''''', it must be manually downloaded and installed. According to the Java release notes:
''"'''Bug Fixes'''''
''Java SE 6 Update 21 does not contain any additional fixes for security vulnerabilities to its previous release, Java SE 6 Update 20. Users who have Java SE 6 Update 20 have the latest security fixes and do not need to upgrade to this release to be current on security fixes."'' Source: http://java.sun.com/javase/6/webnotes/6u21.html
'''Install/Update Adobe Flash Player for Firefox (aka Shockwave Flash)''': your ver. 10.0 r~~red:45~~; current ver. 10.1 r53 ('''important security update 2010-06-10'''; see: http://www.adobe.com/support/security/bulletins/apsb10-14.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash Updating Flash]'''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
-exit Firefox (File > Exit)
-''In Windows,'' check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-''In Windows,'' double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash
-when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Flash ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
'''Update Shockwave for Director (aka Shockwave Player)''': your ver. ~~red:10.1 (very old)~~; current ver. 11.5.7.609 (important security update released 2010-05-11; see http://www.adobe.com/support/security/bulletins/apsb10-12.html)
NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete.
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox#_Installing_Shockwave Installing Shockwave]'''
'''You '''~~red:'''MAY'''~~''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
''You may be able to update from the Adobe Reader installed on your system'' instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates.
''If you go to the Adobe site to download the current Adobe Reader:''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

HT3529 I have and iPod Touch, and my sister has an iPod touch. Both use the same Apple ID. If I use iMessage, can my sister see my messages?

I have and iPod Touch, and my sister has an iPod touch. Both use the same Apple ID. If I use iMessage, can my sister see my messages?

Yes.
I recommend that you
Create a NEW account/ID using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Use the new ID but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>GameCenter
and Settings>iCloud if you want to have separate Contacts Calendar and some other things.
Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases.

I cannot send a message to a non-apple phone and an apple phone in a group message. Both of the names will turn green as though they are non-apple phones, even when one is an apple user.

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