I cannot sign in to my IMessage or Facetime.

Says its an internet connection issue. It worked fine before on my internet, then I had my logic board fixed with apple. Now I cannot sign in and I know it isn't my apple ID because it works for everything else but those two things. I took it into Jump Plus (an apple store) to get it fixed, they thought it was a software issue and reinstalled my software but that didn't fix it and they said they didn't know what it could be and sent me on my way. Any help? This computer is causing me more problems than it has done me good

back up to itunes>on the iphone turn off imessage and facetime>then setting>general>reset>erase all content>
Start as new iphone>check to see if working, if so>erase all content and settings>restore from itunes back up
if not working>Call apple

Similar Messages

I cannot sign in in my imessage account. which password do i need? isnt it the same as iTunes?

hi, i cannot sign in to my imessage account. but the imessage account is the same as the itunes or?

I received a similar message last night after using FaceTime for the first time on my MacBook Pro...had been using it on the iPhone for some time. The message read:
Dear ****,
Your Apple ID (***kit) was used to sign in to FaceTime on a a MacBook Pro.
If you have not recently set up a MacBook Pro with your AppleID, then you should change your AppleID password. (and then a hyperlink to how to change your password).
That email was a surprise because I use the system for a lot of things, but may just be an expansion to the notification system. Actually it is good to know they are aware and alerting you to the activity. If you DID NOT do what the email is saying you did, then you should take action. Otherwise treat it as helpful is my theory.

Cannot sign on with apple Id for FaceTime or iMessage on Ipad3 - sign on to apple store works for same apple I'd

Apple Id not working on ipad3 for iMessage and FaceTime - works fine for apple store and all work fine on iphone4. Am connected to WiFi

Check spelling (obvious), then look if CAPS LOCK is on, then check, if you have the right keyboard-language ebnabled on the keyboard for you to enter the password etc. correctly (The little globe-icon on the bottom left side). Maybe it was a non-english-keyboard, where e.g. Y and Z switch places? Hope this helps.

I can't sign in to my iMessage and FaceTime after getting a new apple ID account. What should I do to solve it?

When I got my iPad I created a new apple ID it was working fine but then one day when I went to the app store and checked my apple ID, as usual it asked for a password, I typed the password in and was very sure it was the right one because i've been using it for a long time. Then it said incorrect password. I tried to type it in again and again and again but it still said incorrect password. We checked if it still exists on apple.com but then it said no apple ID found or no matches to our records or something like that. So I decided to get a new one but still used the same email. I found out that if 1 email is associated with 2 different apple ID's it may cause problems but as I said we checked if the old one still existed on apple.com it said it didn't so I thought it was fine to use the email again. After that the app store was working fine. I can install games and apps. I knew I had to sign in to iMessage and FaceTime again because of the I got a new apple ID but whenever I try signing in, it always says "Incorrect password" and sometimes "check you internet connection". I've tried signing in over and over again but nothing worked I still can't sign jn to iMessage and Facetime. What do you think I should do?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Troubleshooting Messages http://support.apple.com/kb/TS2755
 Cheers, Tom

I have an ipad 3 and i can't sign in to my imessage or facetime.

I have an ipad with retina display and around the time i updated to ios 7 i am not able to log in to my imessage and Facetime. Could not sign in. Please check your internet connection and try again later. My internet is not to problem because my iphone and ipod have no problem. I have tried troubleshooting
please help it has been like this for almost a year

Unable to make or receive FaceTime calls after April 16, 2014
http://support.apple.com/kb/TS5419
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
iOS 7: Understanding call and message blocking
http://support.apple.com/kb/HT5845
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Text on the iPad
http://ipad.about.com/od/ipad_tricks/a/How-To-Text-On-The-Ipad.htm
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

I cannot sign in/vertify the imessage

I have an iPad 1 with imessage but i cant get it work. It worked before (the second day iOS5 launched) and i could made conversation with my friends(with phone no.). However, now i cant get to my friends iPad2 wifi(with Apple id) and those friends i could chat before. Then I turn off the imessage from Settings, and try to sign in again, but it is not success.
I type in my Apple id and pw, it comes out --> People will message you using your email address. What email address would you like to use ?
Obviously i can choose my Apple id only ([email protected]). However when i press NEXT or press on my Apple id, it goes back to the previous page(it loads "Vertifyng", then go back), let me to type the pw again. And, it doesnt tell me anything goes wrong but just return to the previous page, so, i can do nothing, but type in my pw, --> NEXT, and then return to the previous page, and type in my pw again, --> NEXT, and then return to the previous page, and type in my pw...
So, what should i do
thanks for your helppppp

Hello Colmans,
I know you posted your question a while ago, but I am now experiencing the exact same problem on my iPod. What was your solution?

I cannot sign in to imessage with my apple id

I have a valid Apple ID, I used it to sign in here yet I cannot sign in to activiate iMessage on the iPhone.
Any ideas?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
 Cheers, Tom

TS4268 i updated my sons ipod to ios 6.0.1 and now i cant sign in to imessage or facetime

I updated my sons ipod to ios 6.0.1 and now we cannot sign in to i message or facetime. we can sign in to itunes so the username is correct and password correct.

Maybe:
iOS: Troubleshooting FaceTime and iMessage activation
Can't Activate FaceTime

Why cannot sign in facetime. It says my network connection got problem

I already open my wifi but I still cannot sign in. Please help me

Is Facetime switched on in Settings>Facetime ?

Cannot log into iMessage or FaceTime it says an error has occured

iimessage was not delivering so tried to log back into iMessage and facetime but it tells me an error has occured during activation and to try again

Hello meganatherton2000,
Thanks for contributing to the Apple Support Communities.
It appears that you get an error when trying to activate iMessage and FaceTime on your iPad mini.
You mentioned that you signed out of iMessage and FaceTime because messages were not delivering. Be sure to restart your iPad mini before trying to sign back in to iMessages or FaceTime, as mentioned in this article:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Restart your device.
If this issue continues and iMessage can't be activated for more than an hour, the article above suggests contacting Apple Support:
Still not activated after an hour?
It might take a few minutes to activate iMessage and FaceTime. If you've waited more than an hour, try these steps:
Make sure that your device has the latest version of iOS.
If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
Contact Apple Support.
Sincerely,
Jeremy

When i try to activate facetime and imessage on my ipad it says cannot sign in. Check your network connection and try again. However everything else that needs internet works. What do i need to do?

When i try to activate facetime and imessage on my ipad it says cannot sign in. Check your network connection and try again. However everything else that needs internet works. What do i need to do?

1. Make sure software is up to date
2. Make sure FaceTime is enabled; Settings>FaceTime
3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
4. Make sure Push Notification is enabled
5. Make sure phone number or email address is correct
6. Hold the Sleep and Home button down (together) until you see the Apple Logo

Cannot get on iMessage or FaceTime I get this message "FaceTime Activation: Could not sign in. Please check your network connection and try again

Cannot get on iMessage or FaceTime I get this message "FaceTime Activation: Could not sign in. Please check your network connection and try again

Try something really simple.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or try this. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Or try this as well. Go to Settings>General>Date and Time>Set Automatically>On. Make sure it is set to On.
@Freckles888 ..... I really doubt that "millions of others" are having this problem. I think that news would be all over the airwaves and Apple would be taking more heat about it that we can imagine.

Cannot sign in to iMessage and Facetime with Apple ID (only one or the other)

Hi
I have an iPhone 5 running the latest iOS (on AT&T), not jailbroken.
I have recently got family to use Facetime and have been using it more and have noticed I am unable to use my Apple ID for both Facetime and iMessage- if I am signed in to one of them, I am unable to sign in to the other- I get in a loop of the phone repeatedly popping up a password entry screen for the Apple ID.
If I cancel the process and sign out of either, I can successfully sign in to the other. But no matter which I sign into first, I cannot sign in to both...
Anyone else had this problem? Anyone solved it?

I THINK I might have found out a fix. First, I went in and signed into iMessages, but left Facetime logged out. I then went in Settings and turned off FaceTime altoghter. Afterwards I went to ensure iMessages was still signed in (Paranoia perhaps lol). Then I went back in and re-enabled FaceTime. The information was inserted back in, but Caller ID for Facetime was unchecked, so I selected my email address instead of phone. And both have oddly been working fine and stayed signed in since. No password requests at all.
I have zero clue why this works, but it does. I only figured it out thanks to obcessive behavoir and inablilty to accept it was broken lol. Anyone else with the issue want to confirm if it works for them as well?

HT201210 I have just downloaded ios7 and have lost my iMessages it keeps asking me to sign in which aim doing then says cannot sign it network connection error try again later even though I have full gone and wifi signals please help

I have just downloaded ios7 and have lost all use of my iMessage I have reset all my settings but still nothing. I have entered my apple ID as requested but keep getting a message saying cannot sign in network connection error try again later even though I have full phone and wifi signals. Please help

Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

Cannot sign in to activate facetime or imessage

i am currently overseas and have been using facetime and imessage for the last 6 months to stay in touch with home via wifi. recently i have been unable to because for some reason i now have to activate them and i cannot sign in to my apple id to do so. does anyone have any advice??

imessage activation An error occurred during activation. Try again.
However, I have tried numerous times, turned phone off and on and still not working

I cannot sign in to my IMessage or Facetime.

Similar Messages

Maybe you are looking for