I changed my Apple ID and password, however there is an old primary email address of which is no longer active that is not letting me reset my Iphone for sale
My original Apple ID( the email is no longer active) Is keeping me from resetting my Verizon Iphone 5C for resale. How do I get Apple to stop recognizing this email address as my primary? Ive called them several times, had them reset my current Apple ID as primary and the other ID still pops up. Im so frustrated, i dont have a phone to call support and its hard getting anything done with texts.
You should be able to make changes to your apple id information (and in your case it seems like you need to change your rescue email in the "security and privacy" section) by logging into your account at appleid.apple.com
Similar Messages
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I have changed my internet provider and so changed my apple ID and password to reflect this change. Now all the apps I purchased and downloaded on my old ID will not update as it won't accept my new apple id or the old one. Help!
All the apps are "connected" with the AppleID which was used to purchase them and there is no way to update them with a new or different id.
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I had to change my Apple ID and password. Now when I try to download or buy an app it says your Apple ID is disabled. How can I fix this?
If it says "This Apple ID has been disabled for security reasons", then you will just need to change you password by following these steps: http://support.apple.com/kb/ts2446
If it does not says "...for security reasons" you will have to contact the iTunes Store to have your account 'un-disabled' http://www.apple.com/support/itunes/contact/
Good Luck. -
Because of a nasty virus on my computer I had to change my apple ID and password. When I went to update my apps. on my I phone 4s the box said I need to sign in to I tunes. The ID it had in the box was my old apple ID and I can't remember the password. I can't find any where in my phone settings that will let me change my I tunes ID although I have a new apple ID and password that I used to get on this site but I can't change it on my phone. Please help.
ThanksChrisJ4203,
Thank you for the help. Every app on my phone was downloaded using my old I-tunes ID. I just hope that they will re-download under my new ID because I still can't change it on my phone. In order to change to the new ID it says I have to sign out from the old ID and change to the new one. My problem is that I don't remember my password to be able to sign out from my old ID. Then the phone says it can change my password through e-mail and I agree but I never get an e-mail at my old address or the new one.
BHuyett -
I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
If I change the apple id and password to a new apple id will it erase my phone?
if I change the apple id and password to a new apple id will it erase my phone?
A friend of mine has a phone that is set up on someone else's apple id. We want to change it to his new apple id and keep all the info on the phone. and back up to icloud.
I am thinking if I just change the apple id account it will back up the phone on the new account?
Am afraid that it may erase everything?No, but why are you changing your Apple ID? Any apps and other content that you have purchased are forever tied to that Apple ID and you will have to purchase them all again.
To erase the phone for use with another Apple ID, follow these instructions: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support -
How do you change your apple id and password on your iPhone?
How do you change your apple id and password on your iphone?
To change your Apple ID go to Settings>Store>Apple ID, tap the ID shown, sign out, sign back in with the ID you want to use. To change the password go to https://appleid.apple.com/, click on Manage you account to the right, sign in, click on Password and Security on the left, the Change Password on the right. If you change your password you will need to sign out on your phone, then sign back in using the new password.
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I changed my Apple ID and Password, now I can't get into iCloud.
I changed my Apple ID and Password, so now when I get on my iPhone it asks me for my password to my old Apple ID, which doesn't work. I've gone into settings to change the Apple ID, but it won't let me. I've tried to delete the account, but it asks for my password. Any idea what I'm doing wrong?
saschuck1217 wrote:
I called Apple Support. The solution is absolutely ridiculous. You have to go back and change your Apple ID to your old Apple ID and then go back into iCloud and iTunes on your phone and delete or reset the account. Basically, you are supposed to anticipate these issues prior to changing your Apple ID, or else you're locked out of your iCloud and iTunes. I thought Apple was smarter than this. Very disappointed.
Apple provided a procedure, listed in the first article I posted, that instructs you to log out of all Apple ID related services prior to changing your primary email address. Granted, I'd like to see a reminder link listed at appleid.apple.com next to the Primary Email Address edit option, but Apple does provide a correct procedure, plus a way to fix it if you don't follow the procedure.
In fact, the last article I linked to gives you three separate steps to try. If the Apple Support Advisor jumped straight to step three, instead of having you try steps one & two first, then that was not correct on their part.
1. Use your current Apple ID password
Trying using your current Apple ID password. If that doesn't work, continue to the next step.
2. Sign out and back in to iMessage or FaceTime
If you are currently signed in to iMessage or FaceTime
If you are not signed in to iMessage or FaceTime
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud and try to sign out.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Tap Settings > iCloud and sign in with the new Apple ID.
Complaining about an issue arising when you don't follow their instructions is like complaining that you lost all of your data because you never backed it up to iTunes or iCloud as they recommend, and you lost data after an iOS update. In fact, the very first step of [iOS: How to update your iPhone, iPad, or iPod touch - Support - Apple] states: "Back up your device to iCloud or iTunes." And it even includes a link if you don't know how to do that.
When you use the Apple Support Articles properly, you avoid 99.9% of all potential problems. -
I changed my apple id and password online. The next time I turned on my computer, iCloud popped up asking for a password, but displaying my old apple id. I tried signing in, but I think because it is my old apple id listed it doesnt let me. Anyone have any idea how I can update the iCloud apple id and password to reflect that of my apple id?
If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I change my apple Id and password in the Apple's website but I can change it in my Iphone. How can i change my Icloud ID ? Help!!!
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I changed my email address and therefore changed my Apple ID and password on my Mac. Now when i want to use iCloud on my iPad and my iPhone my old email comes up as my Apple ID and I cant log in or update any apps on my iPhone or iPad. Can you help me?
Downlands wrote:
Cant sign out. No password for now reduntant appleid
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support -
After successfully changing my Apple ID and password on my MacBookPro, I can no longer connect with iCloud on my iPad2 or iPhone 4. Both devices have the latest OS updates, although the MBP is 10.5.8. When attempting to connect with iCloud, Settings has my old ID, and won't allow me to change it mnually.
I'll surly appreciate a solution!Well, first of all, your MBP can't work with iCloud, you need Lion (10.7) to do that. So it shouldn't matter what you did on your laptop.
There may be some confusion here. There is the Apple ID that your iTunes uses to buy things at the app store as well as songs and video. Then there's there ID used for iCloud. They are not necessarily the same. When you say you changed the Apple ID and password on the MBP, that was for iTunes (since it can't use iCloud). Or did you access iCloud with a browser and change things that way? -
I have recently changed my apple id and password. When i try to access music that i bought on itunes on an external hard drive, it asks me to authorize my computer with my old apple id? can anyone help?
Please try to sign in at https://appleid.apple.com
Check if your new username/email address is verfied
If this works, delete your account on your iPhone (Settings > iCloud)
Sign back in -
I backed up my iphone 4 and did an upgrade and changed my Apple ID and password but my phone has not recognised the new ID to upgrade my apps via the iphone. How do I get rid of the old Apple ID when it comes to upgrading apps.
I have been into setting>store and signed out and signed back in and it still asks for old ID and password.Everything you've had up to now has been tied to your old Apple ID. You cannot switch it over to a new Apple ID. You should contact iTunes support to help you with this:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
For Mac App Store: Mac App Store Customer Service.
For iTunes: Apple Support for iTunes - Contact Us -
How can I get my original i-tunes to show up on my macbook pro? I changed my Apple ID and password and now it's nowhere to be found. Can someone help me?
ThanksWhen you say "account," do you mean your iTunes library, because your iTunes library is what is on your computer? Your iTunes library does not have an email address. An account that is related to iTunes is your Apple ID (which is an email address) and you use it as your user name to sign in to the iTunes Store, to make purchases. Changing your Apple ID will not make songs disappear from your computer's iTunes library.
If you had an Apple ID and used it to make song purchases from the iTunes Store, and then started using a different Apple ID, you should be able to re-download the songs purchased with the old Apple ID. In iTunes, sign in to the iTunes Store using your OLD Apple ID (and password). That may not be your current email address, but Apple uses it as your user name, so it does not matter.
On the iTunes Store Home screen, click on Purchased under QUICK LINKS. This takes you do the Purchased screen, where you can re-download previous song purchases (for that Apple ID) at no cost.
NOTE: If those song purchases are from more than a few years ago, you may also need to authorize your computer to play (and sync) songs for your old Apple ID.
For songs that were not purchased from the iTunes Store, if they are also gone, you cannot get them back unless you have a backup (or they are still loaded on your old iPod).
If that's not what you mean by "changed the email address on my account," please post back with more details.
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