I converted a chart to excel and word but it comes out as illegible gibberish that I cannot use.  If this is the best I can get from the converter, I need a refund.

I converted a chart to excel and word but both came out as illegible gibberish that I cannot use.  If the converter doesn't convert what I need, then I need a refund.

Hi,
I have cancelled your Export PDF subscription for the order no.AD014199004.
Your refund no.is 66181104.
You will get the refund in 7 business days.
Regards,
Florence

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