I currently have 3.6 version Mac.firefox updates on updates tells me I am fine. I continue to receive email telling me to get the later version.When I try to do that it seems to install a second version of firefox and then I have two.

how many times do I need to download firefox? I have version 3.6 - told to update to later version. that is another download - giving me 2 firefox on my dock.

Hi arpriltime,
Have you looked at our [https://support.mozilla.org/en-US/kb/firefox-crashes-or-flash-plugin-crashes Flash plugin troubleshooting section]? There is a lot of useful information in there that should help you get to the bottom of your issue.
Hopefully this helps!

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Firefox will no longer play videos and keeps telling me to download the latest version of Adobe Flashplayer which I have done 5 times but still get the same message when I try to play videos. I can play videos on Internet Explorer and Google Chrome .

Recently when I try to play a video on Firefox I get the same message that I need to download the latest version of Adobe Flash Player. At least 5 times I have downloaded Adobe Flash Player 11 Active X and Adobe Flash Player Plugin 64 bit. Problem is that even though I have the latest version I still get the same message when I try to watch videos on Firefox. The frustrating thing is I can watch videos on Internet Explorer and Google Chrome as well as on Safari. How does that make sense?
Today, I upgraded to Firefox 10.0.2 (x86eng-us) hoping that would enable me to watch video on Firefox but it made no difference either. I would rather use Firefox as my default browser but if I can't get help so I can view video on it I will be forced to use another browser.

Hi arpriltime,
Have you looked at our [https://support.mozilla.org/en-US/kb/firefox-crashes-or-flash-plugin-crashes Flash plugin troubleshooting section]? There is a lot of useful information in there that should help you get to the bottom of your issue.
Hopefully this helps!

When I try to update Firefox it repeatedly says Firefox must be closed to proceed with install. I even get the same message when I try to uninstall the existing version of firefox. How do I close Firefox???

When I try to update Firefox it repeatedly says Firefox must be closed to proceed with install even tho Firefox is closed. I get the same message when I try to uninstall the existing version of Firefox. How do I close Firefox??? The same thing happens when I try to update other programs. When a program is off what else do I have to do to turn it off??

If you get an error message that you do not have sufficient permissions or have other problems with updating to update then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

When I try to start Firefox, I get the error message "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I have rebooted several times to no avail. Get the same message when I try to uninstall Firefox

When I try to start Firefox, I get the error message "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I have rebooted several times to no avail. Get the same message when I try to uninstall Firefox

Just had this same problem. Based on other suggestions I found on the web, went to C:\Program Files\Mozilla Firefox and deleted all files that ended with upgrade and/or delete. Then I was able to uninstall Firefox and then reinstalled. Hope this helps!

I keep getting the following message when I try to install firefox.."your computer must be restarted to complete a previous install of firefox" I've restarted numerous times..keep getting the same message

I keep getting the following message when I try to install firefox.."your computer must be restarted to complete a previous install of firefox" I've restarted numerous times..keep getting the same message

Have a look at the solution to a similar problem: https://support.mozilla.org/en-US/questions/921375?s=%22Your+computer+must+be+restarted+to+complete+a+previous+upgrade+of+Firefox.+Do+you+want+to+reboot+now%3F%22&r=0&e=sph&as=s
If that doesn't work, you can uninstall FF and do a clean install. You'll prob lose your bookmarks, history, etc, though, so if you do this set up Sync first! https://support.mozilla.org/en-US/kb/what-firefox-sync-and-how-do-i-use-it

Error Message regarding Facetime: I am getting this error message when I try to open Facetime on my iMac desktop "This beta version of FaceTime has expired." What does it mean? How do I get it to work again?

I am getting this error message when I try to open Facetime on my iMac desktop "This beta version of FaceTime has expired." What does it mean? How do I get it to work again?

The Beta version of Facetime is a free test/trial version that Apple placed on some computers in the past. It has expired -- to get a working Facetime version back you must go to the App store and purchase "Facetime for Mac" which will cost you 99 cents.

I get the following error when i try to print to a brother hl 5470dw printer using mac 10.6.8 : /usr/libexec/cups/filter/pstoraster failed

i get the following error when i try to print to a brother hl 5470dw printer using mac 10.6.8 : /usr/libexec/cups/filter/pstoraster failed

This seems to come up sometimes. Here is a very detailed discussion, but at the end is a configuration file entry that might be simple to fix (or not): /usr/libexec/cups/filter/pstocupsraster failed | Apple Support Communities

When I try to print from my iPad I see a message "searching for printer" and then "no printer found.". I have a printer application loaded and it finds my wireless printer.   How do I get the iPad to do the same so I can print from emails, the web, etc?

When I try to print from my iPad I see a message "searching for printer" and then "no printer found.". I have a printer application loaded and it finds my wireless printer.   How do I get the iPad to do the same so I can print from emails, the web, etc? Thanks

sandrafromsilver spring wrote:
When I try to print from my iPad I see a message "searching for printer" and then "no printer found.". I have a printer application loaded and it finds my wireless printer.   How do I get the iPad to do the same so I can print from emails, the web, etc? Thanks
Go to the following link:
http://jaxov.com/2010/11/how-to-enable-airprint-service-on-mac-os-x-10-6-5/

After trying to restore from time capsule, I get the following message when I try to access the folder "data." The folder "Data" can't be opened because you don't have permission to see its contents. Any ideas?

after trying to restore from time capsule, I get the following message when I try to access the folder "data": "The folder “Data” can’t be opened because you don’t have permission to see its contents." Any ideas?

Are you restoring from a TM backup??
Check the methods Pondini outlines to do restore.
Q14-17
http://pondini.org/TM/FAQ.html

IOS updates - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2. How can I fix this?

IOS error messagge - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2. How can I fix this?

Which way are you trying to update? WiFi or iTunes? In either case, I would try restarting/rebooting all devices and then try again.
IF you are using iTunes, eject your iPad, quit iTunes, reboot your computer and reset your iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen. After the iPad starts up, connect to iTunes and try again. You may also want to disable your firewall and antivirus software when you try to update using iTunes. Sometimes those will interfere with the download.
If you are using WiFi, reset the iPad as described above and try again.
If WiFi updating will not work, try using iTunes, if iTunes will not work, try using WiFi.

I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.

I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.

Adobe Acrobat 8.0
standalone version
Worked for years.......pc crashed.......fresh install of everything, but Acrobat will install, but I get error message when I try to use.

I am getting an error message when i try to sync that it...

I am getting an error message when i try to sync that it can't connect to the blackberry because of "skipping". there also appears to be no device information and there is no indication on the bberry that there is transmission. it also won't let me "add a device" so the device field is empty. HELP!

It is under Edit/Preferences/Devices

After just installing OS10 Yosemite v10.10.1 and try to open Photoshop CS5, I get a message saying 'To open "CS5ServiceManager", you need to install the legacy Java SE 6 runtime.' I updated to Java 8 update 25 and I still get the same message when I try t

After just installing OS10 Yosemite v10.10.1, I try to open Photoshop CS5 and get a message saying 'To open "CS5ServiceManager", you need to install the legacy Java SE 6 runtime.' I updated to Java 8 update 25 and I still get the same message when I try to open CS5. What do I need to do in order to open and use Photoshop CS5 using Yosemite? Thank you for your help

Here it is: Apple Java 2014-001.

I have just downloaded firefox 3.6.11 and adobe flashplayer update and adobe reader update. Now I cannot get firefox to open. I have tried removing the program but when I try to do that it says that I need to close firefox - but of course it is not open

I have just downloaded firefox 3.6.11 and adobe flashplayer update and adobe reader update. Now I cannot get firefox to open. I have tried removing Firefox but when I try to do that it says that I need to close firefox - but of course it is not open. I have waited a long time but nothing has happened so I am getting desperate Thanks -- Jerry

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I keep getting a message that says HD disc is full. However, the status shows I have plenty of memory remaining. I get the same message when I try to save or email it. Any suggestions?

When I try to save or email a document, I get a message that "the disc is full trying to write to MAC HD. free some space on this drive, or save the document to another disc." I can't figure out how to save to another disc. And, when I check the available memory, my computer has 1 GB of available memory. I closed all programs and deleted the "trash" items. Any suggestions? Thanks

Disk space and memory are two different things.
This is system memory (RAM):
This is disk space:
If your startup disk is full there will be very little green in the above pie chart. You need to erase items from your startup volume for OS X to have space to work.
OS X Lion: Remove files and folders from your computer
Mountain Lion is the same.
Don't neglect to look for potentially deleted email messages, iPhoto items or iMovie clips that may have been moved to their own Trash. These must be "emptied" separately.

I currently have 3.6 version Mac.firefox updates on updates tells me I am fine. I continue to receive email telling me to get the later version.When I try to do that it seems to install a second version of firefox and then I have two.

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