I did not receive my activitation serial number
I downloaded the software 2 days ago and I have not recieved an activation code or serial number.
"the software" being what?
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http://support.apple.com/kb/HT4061?viewlocale=en_US&locale=en_US -
Did not receive the serial number by mail. What should I do ?
Did not receive the serial number by mail by the product I paid and I can not communicate with the company. What should I do ?
Check the email address for your account and make sure it is active.
Try contacting Adobe Support by phone or chat and see if they can assist you.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
I did not receive my serial number
I did not receive my serial number and it is not showing up in my products and services, even though I paid for it and received an email and it is showing on my bank account statement. Let me know.
ThanksTo locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you continue to have an issue, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
Did not receive the serial number
I purchased Photoshop CC as a month-by-month membership, but did not receive the serial number. The transaction was done and went through by Paypal. What do I do now to activate the application?
you don't get or use a serial number with cc. you sign in to your cc desktop app with your adobe id.
if you don't have the desktop app, go here and install it, https://creative.adobe.com/
if you already have it installed, sign in with the correct adobe id, Sign out, Sign in | Creative Cloud Desktop app -
I did not receive a serial number -- purchased Lightroom 5 from Amazon
I purchased Adobe Photoshop Lightroom 5 from Amazon, but did not receive anything that looks like a serial number. help.
If you purchased a disc the serial number is normally on the disc case. You need to contact whoever sold you the software to see what you need to do.
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I did not receive the serial number
I there, my adobe id is
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
I purchase the adobe education one for a year, but I did not receive any serial number so I cannot use the adobe app.Hi there
Alreay solved
thank you!
Shuming lai
Original Message
Sender:John T [email protected]
Recipient:shuming [email protected]
Date:Thursday, Nov 20, 2014 11:12
Subject:[Adobe Creative Cloud] I did not receive the serial number
I did not receive the serial number
created by John T Smith in Adobe Creative Cloud - View the full discussion
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download install activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6945928#6945928 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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Bought creative cloud and did not receive serial number
hi i have downloaded adobe creative cloud subscription. i did not receive a serial number in an email and my photoshop trial just expired. help!! i really need to use photoshop for school
Creative Cloud apps are not licensed via a serial number. Serial numbers are for perpetually licensed (non-Cloud) products.
With Cloud (subscription) software you sign in with your Adobe ID.
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
I paid for the monthly plan but I did not receive the serial number to register the software.
I paid for the monthly plan but I did not receive the serial number to register the software.
there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
that will install the cc desktop app which is used to manage your cc apps, -
Did not receive serial # to register software online
Did not receive my serial # to register with my download of Adobe Acrobat Pro 11
You may try to get some help in the Acrobat forum at http://forums.adobe.com/community/acrobat but realistically, you'll probably need to contact customer service. There's not a lot us fellow users can do to help with a serial number issue.
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I ordered by credit card on 12/10/14 two color cartridges. The transaction was processed on my credit card but I did not receive my order. How long does it take for delivery? How can I check the status of an order?
@LaurieMc
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Cheers,
KarolB
I work for HP -
Do not recognize the exact Serial Number when Setup.
Do not recognize the exact Serial Number when Setup.
Invalid Serial Number. This is not a valid serial number.
Prease go Back and re-enter your serial number.
I am a old Korean.
I can not speak and write English well.
So I write this letter, as translated by Google Translator.
I ordered the PremiereElements 11 July 2, 2013.
I received an email from Adobe after I paid the price.
Serial number is
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
I have downloaded the "PremiereElements_11_WWEFDJ_win64.exe".
And I installed the program and I made some movie clips.
I used the PremiereElement11 well until this morning.
When I click a button for importing a clip, PremiereElement11 show me a error message.
"Cannot find a file", "Reinstall".
So I reinstalled.
In the "AdobePremiereElements11-Setup popup window" I wrote my name and select my Country and wrote serial Number exactly.
And clicked next button.
But "AdobePremiereElements11-Setup popup window" said
"Invalid Serial Number".
and
"Invalid Serial Number. This is not a valid serial number.
Prease go Back and re-enter your serial number."
I have tried many times.
As a result, I did not install.
How can I fix this?marusot
Google Translate from English to Korean
당신이 프리미어 요소 (11)와 현 버전이 아닌 12을 가지고 있기 때문에 어도비 채팅 당신을 도울 경우, 나는 확실하지 않다. 그러나, 그것은 것입니다 있는지 확인하기 위해 어도비와 어도비 채팅에 도달하기 위해 시도하십시오.
http://helpx.adobe.com/contact.html?step=PRE_adobe-ID 서명 - in_stillNeedHelp
어도비 채팅이 도움이되지 않을 경우, 우리는 여기에 우리가 할 수있는 최선으로 도움을 시도 할 수 있습니다.
당신은 1 사용중인 컴퓨터 운영 시스템?
2 당신이 프로그램을 다시 설치하는 경우 비활성화 바이러스 백신 프로그램과 컴퓨터의 방화벽 (들)이 있습니까?
우리는 당신의 결과를보고 할 것이다.
감사합니다.
ATR
English Version of the Above
Since you have Premiere Elements 11 and not the current version 12, I am not sure if Adobe Chat will help you. But, please try to reach Adobe and its Adobe Chat to find out if it will.
http://helpx.adobe.com/contact.html?step=PRE_adobe-id-signing-in_stillNeedHelp
If Adobe Chat does not help you, we can try to help here as best we can.
1. What computer operating system are you using?
2. Do you have the antivirus program and firewall(s) of the computer disabled when you are reinstalling the program?
We will be watching for your results.
Thank you.
ATR -
I have paid my subscription for Adobe Acrobat Pro but can not install it… I always get an error message …also I did not receive any instalation code...
With the subscription you sign in with your Adobe ID that you used to order the subscription. By installation code, I assume you mean serial number. You do not get one with the subscription, but use your Adobe ID.
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I did not receive a key after my transaction.
2 Days ago I purchased the Photoshop Photography Program Adobe CC package for $9,99/month with my credit card. At that stage I already had Photoshop CC and Lightroom 5.4 installed as trial versions. After the transaction was completed I clicked on a 'download' button next to transaction on the 'transaction history' screen. When the download was completed and I accessed PS a message appeared on my screen telling me it is a trial version with 30 days left. I did not receive a key or a confirmation e-mail. My order number is: AD001323687AP. Thank you.
you don't use keys/serial numbers with cc. you use your adobe id to activate your trials to full versions.
in ps and lr, click help>sign in.. -
I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?
Check your junk or spam mail folder. Also, if you established a rescue email, it could be going to that email address. If all else fails:
Contact applecare and ask for account security.
AppleCare US phone number: (800)-694-7466
Contact Apple for support and service
http://support.apple.com/kb/HE57
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