I do not see any of my videos on my PC anymore. Always did. I downloaded your product and still nada

Hi there I need to know what else to do. I always viewed my e-mails and their attatchments with no problems at all.
All of a sudden I can not open any of them. I downloaded your product and still nothing what is up with that?
Have a great week and thank you for your time. Sincerely Yours Miriam L.

http://forums.adobe.com/thread/1195540
You write that you "downloaded", but did you also install it?

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