I don't think I'm buying anther Lenovo product again
Let me preface this message by stating that I'm a bit agitated since I just got off the phone with a Lenovo customer service representative in Atlanta Georgia that basically called me a liar.
I am a IT MSP for a number of small companies in my area. I concentrate on small business with less than 50 users. Up until March of this year I always recommended that my customers buy Lenovo when they buy new laptops/desktop. Since 2010 I've probably bought about $20K worth of Lenovo equipment. Since I'm small it was usually through NewEgg or other retail outlets as I don't have the volume to be a reseller.
So anyway, in March one of my customers calls me and asks me to find him a decent laptop for a new employee. Sure, easy enough. I hop on NewEgg, as usually I pick Lenovo in the filters, select Windows 7 and find a decently priced e530c that will meet the customer's needs. The specifications clearly state the laptop is preloaded with Windows 7 Pro 64-bit with the option to upgrade to Windows 8. We don't want to use Windows 8 so that's why this is the option I chose.
The laptop shows up a couple days later and when I turn it on it is preloaded with Windows 8. I call Lenovo to see how I can get Windows 7 on there which the specifications said it had. They said I can't as this isn't a Windows 7 laptop and I must take this issue up with NewEgg. Okay, fair enough. I call NewEgg and they have me return the laptop and say they'll send one that should have Windows 7 on it. A week later I get the laptop (e530c again), right out the gate the laptop won't get past the post screen. Comes up with a bios error. Call up Lenovo, same thing, they tell me to call NewEgg.
A little frustrated at this point I am asked by NewEgg to do another RMA but since I'm running short on time I decide to buy another laptop so I didn't have to wait a week and just get credit for the bad one. Which I do and finally I get a fully functional e530c with Windows 7 Pro on it. I'm really happy about this, as I didn't want to ditch Lenovo at that point and it seemed everything was finally working as advertised.
So I load the laptop with our standard company programs, get it joined to the domain, and get it to the new employee. All is well...for a short while.
A couple months in to the user using this system he starts report weird issues with his computer coming to an absolute stall but the problem is intermittent and hard to reproduce. So I try to troubleshoot as best I can (disabling services, getting rid of any drivers that aren't strictly needed, even going as far as getting rid of the audio driver which really annoyed my user). Yet, still, I get the same complaints in addition to the user sometimes seeing CPU fan errors on the post screen (again intermittent). One day when I'm at their shop doing unrelated work the issue appears, and I finally see what the user sees. We decide the best course of action at this point is to buy an HP laptop to get the user going and I'll troubleshoot the issue with Lenovo support.
So last Thursday I spent about a total of 6 hours on the phone with support. They were friendly, but I felt like they weren't really doing anything that was meaningful in finding the issue (run a memory test and call back, run a hard drive test, and call back, etc). All tests passed, I even went to do a fresh Windows 7 installation after formatting the drive to verify it wasn't a driver issue (and saw the problem on the Windows 7 install screen which the support person agreed must be due to hardware). They finally said they would ship me a box to send the laptop back to them, the box would have a form for me to fill out detailing the issues and it would get the laptop back to Lenovo overnight.
Great! I get the box, fill out the form, pack everything, drop off at UPS and go on about my Friday. Today at 3am I get an email from Lenovo with nothing in the body of the message, just an excel sheet called PC DR Network Factory Final Tests.xls
This spreadsheet implies there is nothing wrong with the laptop so I call Lenovo in the hopes that they don't ship the laptop back yet as I clearly detailed there is something wrong with it. Apprently it's too late, they are already shipping it and there is nothing the support person can do. He tells me to call back when I get the laptop after I see if I get the same issue (which clearly I will since they didn't do anything). I then explain the situation to the support person about why this is very frustrating and why I can't be sitting here for the next month going through this same process. He got very rude, started calling me a liar since he didn't see the first 2 RMAs (which were done by NewEgg) and got mad at me when I told him it's clearly a hardware issue since the post screen comes up with CPU fan errors and Windows 7 installation issues (he said I never told them that, even though I am looking at a copy of the form I filled out for them which they got with the laptop).
So to make long story short: Lenovo, your support sucks. I was a loyal customer with you for a long time, but I'm never purchasing anything from you again. I will continue to sit here and try to get this laptop working even if it means I have to send it back to you 10 times (forcing you to pay for overnight shipping to and from each time). But I already replaced the laptop with an HP so that my user isn't affected. I don't know if the business I have done with you isn't big enough to put me on your list of people you give a crap about but even if I had only ever purchased on thing from you I would have expected better. By far the worst support experience I've ever had, and I've dealt with Dell, HP, and even Acer which all had better support than you did.
So just to give an update on this thread.
It has been absolute hell getting Lenovo to replace the laptop but they finally did it. And they did it from what they call their "entitlement department". What kind of insulting name is that?
Anyway, after the above post I got the run around for about another month. After the second return Lenovo suggested I take the laptop in to a certified repair center they had here in town. The lady there was absolutely awesome, she saw the issue, saw what I was talking about, but couldn't help me because she couldn't identify with certainty what was causing the problem and since she couldn't do that Lenovo would not authorize any parts to be sent to her (yes, seriously).
Once I finally got transferred to the entitlement department the first lady was nice, made sure I got in touch with a support person that would document my issue properly and escalate it. After this I sent the laptop back only to get it back again with the same issue.
So I called back, got the run around from a different person in entitlement. She told me to call sales. When I asked her why I would call sales when I didn't buy the laptop from Lenovo she had no good answer but insisted I do it. So I called sales and they laughed as to why they directed me to sales. So I called back entitlement and talked to a very helpful lady named Rosa. She finally did what she could do to get this resolved for me, which was escalate it to a supervisor (a process that would take 48 hours).
The supervisor, Daryl, was also great. He didn't give me any kind of run around just asked for a receipt. Once I provided that he shipped me a brand new laptop (with better specs since they no longer made the 530c) and I had it within 2 days. I will be testing and setting up the laptop this weekend but from initial testing I did in the limited time I had the laptop seems to run great.
So my lesson from this is that Lenovo really needs to get their **bleep** together. They do have people there that care and are willing to help. But they also have far more people that are absolute clowns and have absolutely no willingness to help you. Many things I asked to have noted weren't noted, records of me shipping the laptop back to them were lost in some cases, and even the people that were trying the best they could to help me had their hands tied by Lenovo's policies.
Due to this I will still likely never buy another Lenovo again. But I am glad this issue was finally resolved. They are sending me a box to send back the bad laptop which I'm sure will be resold as refurbished unit to some poor soul that might not ever find a resolution due to the laptop losing it's warranty in April.
Another lesson as mentioned above is not to buy from sites like NewEgg for critical business computers. You have no idea what you are getting and it's much better to find a reputable local partner for a company like HP, Dell, or Lenovo that strictly does business sales as I'm sure they have far more resources to help you when you run in to the type of situation that I ran into.
Similar Messages
-
I will never buy another HP Product Again!
I tried to get some help with an issue that I have been having and could not decide where the issue fit best so I posted it over multiple areas ... NOT to SPAM, but because it did not fit into anyone area ... here it is listed below;
I have a HP Pavilion a6152n PC purchased in Sept. 07, running 32 bit Vista
For a while my web cam worked fine, but now, while I can see the web cam, those on-line using such services any Skype and Yahoo. can NOT.
The audio continues work fine and CAN be heard by the other party ... the problem is with the video.
I even bought a new web cam thinking maybe it was a problem with the cam, but the same problem repeats on THREE different web cams, one microsoft and two Logitech, so if must be some kind of software(hardware) problem with the computer.
I am hoping it is an easy fix ... I just have no idea what it is, Please help!
Thanks so much and have a good day!
Not one area ... could be hardware, could be software, could be 'other' ... I wanted to get as many eyes as I could so maybe someone would have a solution.
No solutions from HP ... just my posts locked.
That is NOT the kind of customer support that I deserve and I will be taking my future business to other providers.
My suggestion is that HP have both more help and more respect for its clientele.
Thank you for reading this!
Message Edited by Clyatt on 06-01-2009 05:16 PMI have had problems with HP from day one and HP would not-could not solve my problem so I lived with it for several years. After intensive searching for help from HP, I took my HP products off line and bought a Brother AIO and booted it up and guess what....IT WORKED PERFECTLY the first time. It finally scanned to Word and I could edit my files. NEVER could do that wtih the HP G85 AIO which was very expensive and the HP 2400 PhotoJet which was expensive at the time. Not only would HP refuse to help me solve the problems with my AIOs, HP wanted money UPFRONT just to ascertain what might be the problem. I have had my home office setup for consulting but was limited as to what I could do with the HP products but now I am certain that with the Brother, I can do all I need to make clients happy and bring in an income. I, too, will never buy another HP product again. And by the way, Wendy, get the hell off the forum....you are an HP employer and are as useless as your products. You should be solving our problems with your products rather than talking gibberish.
-
WILL NEVER BUY AN HP PRODUCT AGAIN!
I am incredibly unsatisfied with HP. I bought my laptop (a dv7 4077cl) from Sam's Club a little over a year ago (in October of 2010), and over Thanksgiving the heat sink and fan assembly began to go bad. I am in graduate school right now, so I let it go until finals week was over, and then took it home to see about getting it fixed. After having tried Staples, Best Buy, and various computer stores to find a replacement heat sink/fan assembly, but couldn't. So, I decided to try and call HP directly in order to get a replacement part, therefore I could fix it myself and save myself the $250+ they would charge me to fix it. First, the computer service technician told me they would need to replace the entire motherboard, which is blatantly untrue. Then, we called back and were told that those parts were not available for customers to purchase (however, hard drives, moniters, etc. were). I asked if I were to take it to a computer store, if they could get the part, and the representitive at HP stated that no, the only way to fix my laptop was to go through them directly. It is absolutely RIDICULOUS that a) my laptop has hardware that goes bad after just over a year of use and that b) the only place we can get the part is through HP, for a crazy amount of money. My family has bought roughly 6 or 7 computers from HP, as well as family friends, and after this experience I will never EVER buy another HP laptop again. I will also tell every single person I know about this experience and urge them not to purchase an HP laptop. This experience has been way more of a headache than it needs to be, and I can not believe the amount of trouble this has caused over a small part that needs to be replaced. If you are considering buying a laptop, I urge you to reconsider and purchase a Dell or a Mac, because HP clearly does not stand behind their products.
Dont feel bad.
I tried contacting HP service today about an issue I'm having with a Lap Top I purchased for my son last Christmas. The display has taken a dump and now the Hard Drive has crashed. I called a month ago. First I get that the Lap Top was out of warranty... I pourchased it on 11/26/2010 and they toldf me the warranty had expired ion July. I was told I needed to send in proof of purchase to verify the warranty period, but never recieved the email they claim to have sent. Now its really out of warranty and they wont help! I asked to speak to a supervisor and was told NO! can you beleive it! NO! if I wanted to have my lap top repaired I would have to pay for it! HP SUCKS! I own 5 HP computers 2 HP Printers, and I will Never buy another HP product again! Way to Go HP Customer service at its best!
Happy Holidays! -
Never buying another Creative product again
To anyone at Creative who might be reading this,
I recently submitted the following question to Creative email support: "When do you plan on releasing updated drivers for the Audigy 2 line which will support Vista and be compatable with the Service Pack installation? (The lack of up to date drivers currently prohibitsupgrading to SP according to Microsoft) Thank you."
In return, I received the email below. As a long time supporter of your company, I'd like your team at Creative to know that this canned, non-reply pretty much guarantees that I will never buy another Creative product again. The notion that a simple email query can't be answered if it's more than a year after the purchase date is laughable. Especially when it's related to your company failing to keep up to date with the roll-out of one of the most common operating systems in the world.
Thank you for so clearly indicating the little regard with which you hold your customers.
----- Original Message ----
From: Creative Americas Customer Support < [email protected]>
Dear _,
Thank you for contacting Creative Labs regarding your Audigy 2 Platinum.
From the detailed description provided; I understand you wanted to know
when will updated drivers for Audigy 2 be release so that it can support
Windows Vista. I would like to apologize that you have to go through
this issue on your sound card.
However, based upon your product's date of purchase 27/4/2003, it
appears you're beyond the complementary telephone (60 days) and e-mail
( year) support period.
If you are covered under a Creative Care Protection Plan (CCPP) and are
within the warranty and service coverage of your plan, please reply back
with the e-mail address the plan was purchased under, as well as your
CCPP order and reference number.
If you are beyond your complimentary support period and not covered by a
Creative Care Protection Plan, there are helpful support options that
are still available to you.
. You may take advantage of our free web support services by visiting
www.**bleep**.com to access the following resources:
Knowledge Base of expert solutions, frequently asked questions, and
reference material
Download drivers and application updates
Auto update will automatically detect and download the latest updates
for you (not available for all products)
Product documentation
Tutorials
User-to-user customer discussion forums
2. You can purchase a Creative Tutor session to receive expert help and
advice from a Technical Advisor by phone. Each Creative Tutor session
is only $2.99 and covers one support issue for up to 30 minutes. To
start, simply call -405-707-8777 Monday through Friday from 9AM until
6PM Central Time. Please have your credit card ready when calling.
3. If you believe you product is in need of repair and wish to simply
pay for an out of warranty repair, you're welcome to reply to this
message to request an out of warranty repair. Simply confirm your
product's name, model number, serial number and an advisor will provide
you with a repair quote and instructions on how to safely ship your
product to Creative.
4. You may utilize 3rd party on-line forums and discussion groups that
can be found using on-line search engines.
However, you may want to download and install the updated driver and
software applications from our download site which is more compatible
with your Windows Vista.
DOWNLOAD LINK: http://us.creative.com//support/downloads/
-Select ?Product Type? + ?Product Categories? + ?Product Name?, once you
have select your product option, select the ?file type? + ? Language? +
? Operating system?.
If you would like to search for additional solutions and for future
references, you can search through our Knowledge Base website, http://us.creative.com/support/kb.
Again, I apologize for the complications that you have experienced and I
understand where you're coming from. Meanwhile, you might want to take
advantage of our products and accessories.
Bring out the vibrancy in your entire music playback with the Creative
Aurvana Live! Headphones. Lightweight and ergonomically designed, the
Aurvana Live! is perfect for listening to music on the move or for your
home entertainment use. Constructed with revolutionary driver technology
and in-depth acoustic tuning, it deli'vers a natural and faithful audio
presentation akin to a li've performance. Sharp transients and dynamic
passages are handled with effortless finesse. For realistic music
listening, look to the Aurvana Li've! today.
For more information regarding our accessories please refer to this
link:
http://us.creative.com/products/product.asp
Thank you for choosing Creative Labs.
Sincerely,
**removed**
Technical Support
Creative Labs Americas
Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (Audigy 2 Platinum)
Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(5) I need help with a third-party software
application
Product: Audigy 2 Platinum
CCPP Certificate Number:
Serial Number:
Purchase Date: 27/4/2003
Operating System: Windows Vista 32-bit
Creative Model Number:
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
When do you plan on releasing updated drivers for the Audigy 2 line
which will support Vista and be compatable with the Service Pack
installation? (The lack of up to date drivers currently prohibits
upgrading to SP according to Microsoft) Thank you.
==================================
*Please remove the names of our email advisors per the forum rules. Dale-CL
Message Edited by Dale-CL on <span class='local-date'> 03-26-2008<span class='local-time'> 2:0 PM To anyone at Creative who might be reading this,
I recently submitted the following question to Creative email support: "When do you plan on releasing updated drivers for the Audigy 2 line which will support Vista and be compatable with the Service Pack installation? (The lack of up to date drivers currently prohibitsupgrading to SP according to Microsoft) Thank you."
In return, I received the email below. As a long time supporter of your company, I'd like your team at Creative to know that this canned, non-reply pretty much guarantees that I will never buy another Creative product again. The notion that a simple email query can't be answered if it's more than a year after the purchase date is laughable. Especially when it's related to your company failing to keep up to date with the roll-out of one of the most common operating systems in the world.
Thank you for so clearly indicating the little regard with which you hold your customers.
----- Original Message ----
From: Creative Americas Customer Support < [email protected]>
Dear _,
Thank you for contacting Creative Labs regarding your Audigy 2 Platinum.
From the detailed description provided; I understand you wanted to know
when will updated drivers for Audigy 2 be release so that it can support
Windows Vista. I would like to apologize that you have to go through
this issue on your sound card.
However, based upon your product's date of purchase 27/4/2003, it
appears you're beyond the complementary telephone (60 days) and e-mail
( year) support period.
If you are covered under a Creative Care Protection Plan (CCPP) and are
within the warranty and service coverage of your plan, please reply back
with the e-mail address the plan was purchased under, as well as your
CCPP order and reference number.
If you are beyond your complimentary support period and not covered by a
Creative Care Protection Plan, there are helpful support options that
are still available to you.
1. You may take advantage of our free web support services by visiting
www.**bleep**.com to access the following resources:
Knowledge Base of expert solutions, frequently asked questions, and
reference material
Download drivers and application updates
Auto update will automatically detect and download the latest updates
for you (not available for all products)
Product documentation
Tutorials
User-to-user customer discussion forums
2. You can purchase a Creative Tutor session to receive expert help and
advice from a Technical Advisor by phone. Each Creative Tutor session
is only $2.99 and covers one support issue for up to 30 minutes. To
start, simply call -405-707-8777 Monday through Friday from 9AM until
6PM Central Time. Please have your credit card ready when calling.
3. If you believe you product is in need of repair and wish to simply
pay for an out of warranty repair, you're welcome to reply to this
message to request an out of warranty repair. Simply confirm your
product's name, model number, serial number and an advisor will provide
you with a repair quote and instructions on how to safely ship your
product to Creative.
4. You may utilize 3rd party on-line forums and discussion groups that
can be found using on-line search engines.
However, you may want to download and install the updated driver and
software applications from our download site which is more compatible
with your Windows Vista.
DOWNLOAD LINK: http://us.creative.com//support/downloads/
-Select Product Type + Product Categories + Product Name, once you
have select your product option, select the file type + Language +
Operating system?.
If you would like to search for additional solutions and for future
references, you can search through our Knowledge Base website, http://us.creative.com/support/kb.
Again, I apologize for the complications that you have experienced and I
understand where you're coming from. Meanwhile, you might want to take
advantage of our products and accessories.
Bring out the vibrancy in your entire music playback with the Creative
Aurvana Live! Headphones. Lightweight and ergonomically designed, the
Aurvana Live! is perfect for listening to music on the move or for your
home entertainment use. Constructed with revolutionary driver technology
and in-depth acoustic tuning, it deli'vers a natural and faithful audio
presentation akin to a li've performance. Sharp transients and dynamic
passages are handled with effortless finesse. For realistic music
listening, look to the Aurvana Live! today.
For more information regarding our accessories please refer to this
link:
http://us.creative.com/products/product.asp?
Thank you for choosing Creative Labs.
Sincerely,
**removed**
Technical Support
Creative Labs Americas
Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (Audigy 2 Platinum)
Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(5) I need help with a third-party software
application
Product: Audigy 2 Platinum
CCPP Certificate Number:
Serial Number:
Purchase Date: 27/4/2003
Operating System: Windows Vista 32-bit
Creative Model Number:
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
When do you plan on releasing updated drivers for the Audigy 2 line
which will support Vista and be compatable with the Service Pack
installation? (The lack of up to date drivers currently prohibits
upgrading to SP according to Microsoft) Thank you.
==================================
*Please remove the names of our email advisors per the forum rules. Dale-CL
Message Edited by Dale-CL on 03-26-2008 12:10 PMBoz968 wrote:
Looks to me like they gave you very good advice and places to look to solve your problem yourself.
Please suggest to us how you would resolve this problem with any of those resources? This is a known compatibility problem between Audigy series soundcards (amongst others) which can only be resolved with updated drivers which have not been written yet. It affects both recently purchased cards and older ones. In the future, I would suggest becoming more familiar with the problem before jumping in with comments (also reading the original post helps). -
NO option for no card in the credit card page.. The no credit card option doesn't exist.. can't operate device unless I give the apple commies a credit card.. Guess I'll go buy a $5 green dot at walmart and spend it on something ABSOLUTLY NOT crapple apple just so I can download one free app to this horrible clunky Iphone 4 brick of annoying so I can use it as a simple wifi phone..
PRO TIP apple.. I didn't have to give a credit card info so I could use my Android.. this is such headache to do a simple task.. and why do I get a prompt to put in my password every 2 screens.. it can't even remember that I ticked the check in REMEMBER MY INFO box.. lame apple glad I roll something else less bulky and cavemanish.. I know it won't get fixed..been here done this..If you want free apps without providing a credit card, just follow the steps in the article exactly, creating a new Apple ID in the process. You cannot use an existing Apple ID. As to the password issue, given how many people complain that they purchased something when they didn't mean to, or their kids bought something without authorization, it's no surprise that Apple requires verification relatively often.
I don't understand your whine about having to buy an app to use the iPhone. There are no app purchases required. Many people go quite happily using just the apps included with the iPhone without every buying anything extra. So I don't get your point.
Otherwise, we're all basically just fellow users here and really don't care what you buy or don't buy. If you believe some other device and service will suit you better, by all means to buy that product.
Regards. -
Never buying an HP product again. First time and is the last time!!!
My partner and I brought our laptop 8 months ago and it has caused us nothing but grief. We had the hard drive replaced 3 months ago, the mother board last week and now it is in getting serviced yet again for a new CPU. Our computer was top of the range when we first brought it so we paid an impressive price for it.
Hp customer service want nothing to do with our problems over the phone or through email and I am tired of dealing with them. They have been so unsympathetic and rude. To much of my own time has been wasted on problems that should not happen. Every problem that occurs they try to blame it on software issues. Little do they realise their products are shocking and do not last.
I will be honestly surprised if the computer actually makes it past the warranty date. Thank goodness we took the extra security and purchased the extended warranty through an insurance company however I feel for them as they take on the terrrible problems this laptop is likely to have over the next two years to come.
I would like to lodge a formal complaint as I am not happy with the service provided or my product but I see HP obviously no their products are shocking and know a lot of their customers will not be happy with their purchases, Therefore complaints just don't exist. Good example of a company who is only out there to make money and don't care about their customers.
This is the first Hp product I have ever personally purchased and I can guarantee it will be the last.
Cheers
AshleighMy partner and I brought our laptop 8 months ago and it has caused us nothing but grief. We had the hard drive replaced 3 months ago, the mother board last week and now it is in getting serviced yet again for a new CPU. Our computer was top of the range when we first brought it so we paid an impressive price for it.
Hp customer service want nothing to do with our problems over the phone or through email and I am tired of dealing with them. They have been so unsympathetic and rude. To much of my own time has been wasted on problems that should not happen. Every problem that occurs they try to blame it on software issues. Little do they realise their products are shocking and do not last.
I will be honestly surprised if the computer actually makes it past the warranty date. Thank goodness we took the extra security and purchased the extended warranty through an insurance company however I feel for them as they take on the terrrible problems this laptop is likely to have over the next two years to come.
I would like to lodge a formal complaint as I am not happy with the service provided or my product but I see HP obviously no their products are shocking and know a lot of their customers will not be happy with their purchases, Therefore complaints just don't exist. Good example of a company who is only out there to make money and don't care about their customers.
This is the first Hp product I have ever personally purchased and I can guarantee it will be the last.
Cheers
Ashleigh
=================================
Hi,
I would recomend you to contact with higher authorities of the HP. Please send them an email explaining your issue and provide the information asked and your case will be escalated.....
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-|| -
Until Sony repairs my effects unit as promised then reneged on I won't ever buy another sony product
Sony manufactured a guitar effects unit. My studio bought two at NAMM as professional recording engineers. Right out of the gate, they went bad. Sony promised to repair them and they did. The problem was not resolved. The reason is it was defectively designed with a memory battery soldered in instead of with a replaceable battery receptacle. I sent it back AGAIN and they promised to repair it. Well the big Sony mother ship sent it back said sorry out of warranty, unless you PAY the price essentially of a new unit since it was discontinued you are out of luck!! They just sent it back and it never worked. Essentially it was a defective design with Sonys poor attempt to get into commercial recording. It was a good unit when it worked! Until Sony repairs the unit, I will never buy any Sony product again nor have I, nor will anyone in our circle studio etc. nothing no computers nothing nor have we. It's their loss! We have one old computer left that is sony and after that dues we will have purged everything sony. Again their loss because we had an entire office full of song equipment, headsets, computers, recording gear, all purged!! You don't stand by your products, we won't invest in them!
annoyed2,
Why not send me a private message with your contact information (name, address, phone#) and the system model type and serial number from the bottom (i.e. 7763CTO, L3-A1234) and also the FRU# on your battery.
I'll look into this and see what can be done. Sorry to hear that your recent experiences have soured you a bit on ThinkPad.
I hope we can restore your confidence.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество -
Now I know not to buy lenovo products
I have decided to boycott Lenovo
I bought a Lenovo y510P back in October 2013 because I wanted a gaming loptop. I never got to enjoy it because (1) I am coming from the console space. So I never really tried to game on it except from trying a few steam games (2) My PS3/PS4 controller weren't working properly.
Since the very first time I got it, I was having problem upgrading to the next Windows 8 update. After the update it would give me a blue screen after restarting. Failing after several attempt I ended up reverting back via recovery mode. I call customer service and was told that it was a Microsoft problem and that I should give them a call. I didnt want to go through all that hassle so I left the computer with the out of the box Windows 8.
A year later I thought made i'll give it another try and lo and behold I was able to upgrade to Windows 8.1. I recently bought an Xbox One controller because I wanted to give the PC gaming another try. One game that used to work wasnt working anymore and had a message that the vertex shadder and some other shadder was needed. OK... not sure why it's not working now when clearly I used to get to the menu screen before. So I ran windows update in an effort to trying to put the laptop up to date. The last update I remember seeing installed before passing out last night was the Network Framework. I woke up this morning and noticed that the keyboard red light was on but nothing on the screen (not even the led light let alone the Lenovo logo).
Did the regular rebooting, taking out the battery etc, still nothing. I finally called the lenovo support and I was happy to hear the rep said that he could give me a courtesy troubleshooting because I was already out of warranty (thumb up for that). We did the same power off/on troubleshooting and concluded that this could be a hardware problem.
Here is why I will boycott and never EVER buy another lenovo product. I bought this laptop for gaming purposes and never got to use it as such. I barely use the computer because I use my work one. Sure my kid uses it for ABC Mouse and my wife browses every now and then, but the fact that updating it breaks it to the point were I have to spend money for potential replacement of hardware without any real use out of it is border line unacceptable. This proves to me that the $1000+ I spend on it was definitly NOT on a quality product and would NEVER recommend a lenovo product to someone else.
I will not be spending another dime on this and I will say that I have learn my lesson not to trust lenovo products.
Moderator comment: Coarse language removed. Continued use of same will result in posts being removed. Community Rules.For the person that posted this: I would recommend you contact Customer Support with your complaint/concern.
Regarding the account itself: This account has been banned, and I have removed the URL of the site from the post. We do not allow shared accounts on this forum, use of this forum requires you to sign up, bypassing this is not allowed. I will be monitoring this, "public" accounts will be banned, anyone using these will also be banned if this continues.
Cat -
I have CS4 Photoshop on my iMac with Mavericks. I am going to upgrade to Yosemite, and don't think it is compatible with CS4. Do I get the full Photoshop CC version for $9.99 a month, or do I need to buy any additional things?
Thanks, I was thinking so. I installed my CS4 from a CD in 2008, and it looks like Adobe has taken another approach to selling their products. I'll be downloading CC Photoshop a little later today.
cw
From: Brucgovn <[email protected]>
To: Chris Warot <[email protected]>
Sent: Saturday, May 2, 2015 11:27 AM
Subject: I have CS4 Photoshop on my iMac with Mavericks. I am going to upgrade to Yosemite, and don't think it is compatible with CS4. Do I get the full Photoshop CC version for $9.99 a month, or do I need to buy any additional things?
I have CS4 Photoshop on my iMac with Mavericks. I am going to upgrade to Yosemite, and don't think it is compatible with CS4. Do I get the full Photoshop CC version for $9.99 a month, or do I need to buy any additional things?
created by Brucgovn in Adobe Creative Cloud - View the full discussionYes, you will get full version Photoshop cc 2014 as well as Lightroom CC 2015 with Photography plan If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7505683#7505683 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7505683#7505683 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. -
I'm looking for a digital picture frame that is compatible with the iPhone 5 and 4S. I was looking at the Panasonic MW-20 but from what I can see I don't think it is. Any information would be great. Looking to buy a replacement for Christmas. Thanks!
Hi - the new lightning connector on the iPhone 5 has an authentication chip so very few 3rd party manufacturers have come out with compatible devices - so I doubt that you will find a frame that works for both phones - however Apple has come out with 2 apapters - one is a cable and one is a direct 30 pin to lightning device - you would have to check out each frame to see if one of these might work - I looked at the Panasonic and it looks promising but I would check the return policy of anything that you buy in a case it doesn't work.
-
How can I reset my security questions? Everytime I try again like thousand time all I get nothing. It won't appear my mail. I tried create new Apple ID but I don't have card to buy. I only have iTunes card. I was think about drown my phone in toilet
Contact Apple support at 800MYAPPLE and ask them to assist you with resetting your security quesitons.
They will ask you to verify your identity. Not usually a big issue. Call them ask for assistance.
They can walk you through getting the security question issues resolved.
Good luck. -
I purchased Angry Birds Rio thinking I was buying Angry Birds. Are there any directions on what to do with this game? Also my track pad does not respond so I really can't use this game. Can anyone shed some light on this--first it crashed, now it doesn't respond so--can I get my money back??
Contact apple here about a refund
http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=Mac%2 0App%20Store%20Account%20and%20Billing -
I have an iPhone and recently bought an iPod 4 touch what l am using the same apple ID for. The iPod won't let me download songs from iTunes it is asking me security questions which I don't think I have put answers to in the first place, because of this it won't let me buy any songs on iTunes
It's probably asking you to verify the security code found on the back of your credit card.
Regards. -
I'm a MB Pro beginner (after 25 years with PC). I have an Iomega ext HD, but how do get it indexed?, and it doesn't come up with any results I'm trying searches in Finder, and it says "searching Iomega drive" - but I don't think it's indexing. How do I force it to index?
Well I'm leaning the other way. I think my present MBP will be the last Apple product I buy.
With the way Apple is going, all New Mac computers are sealed unit that don't allow the user to upgrade them in any way. They are getting more expensive initially. They are impossible to fix, even by Apple. All the parts are either soldered to the Logic Board or glued inside the case parts. The add on warranty only covers manufacturing defects and is expensive. And to fix one out of waranty is close to if not more then a new system.
The only thing different in a Mac, and most other products Apple sells, is the operating system and the cases they come in. As for the OS both have their glitches and at this time there are no viruses that infect OS X. There is more software available for Windows. More choices as to what hardware you can use or upgrade to at a later date.
Mac computers are becoming large iPads or iPhones with built in keyboards.
jeremy_from_rome wrote:
And as for the question: PC or Mac, the consensus that I hear from colleagues and friends is just as you state it: stay with Mac, be patient, work at it, and you’ll never look back! Thanks again -
I bought the cs5 creative suite for PC but recently bought a mac. I don't think it's fair for me to
I bought the cs5 creative suite for PC but recently bought a mac. I don't think it's fair for me to have to buy it again for the mac as I paid a lot for it. Is there any way I can get it transferred?
Order an Adobe product platform swap or language swap
Mylenium
Maybe you are looking for
-
Open programatically Crystal Report Viewer XI from MS Access 2003
Thank you in Advance!!! I got the following VBA code. 1) What library do I need to include to access Crystal Report Viewer XI? 2) How do I declare CRViewer11 to open Crystal Report Viewer XI and a created report? Please look at ***??? Dim crrpt As Ne
-
IPod deleted itself and freezes my computer
yesterday my computer spontaneously deleted all of it's music and everytime i conenct it to my pc it freezes windows and im forced to restart. If i try restarting the computer into windows with the iPod still attached, windows refuses to load, and my
-
No service book configurations and NO INTERNET
Hi all... I have been gifted with Blackberry tour 9630 which has been manufactured in US and unlocked.. I'm using it from 3 months and the only issue i have with it is internet. I'm unable to connect to internet.. When i try to open browser it says
-
Where can i download quartz-wm for mountain lion?
I just upgraded to Mountain Lion and previously used CrossOver. after installation I noticed an error requiring the use of Apple's X11 application to install quartz-wm. Where can I go to find this download?
-
Hey folks... Cutve 8530 here. For the first time since I bought my BBerry Curve, I was able to use WIFI services but was not sure what that enables me to do. I live next to CVS and this particuar location has services and I figured out how to connect