I downloaded a trial version and it deleted ALL of my Adobe software. Help!!
I downloaded a trial version of the new CS because my (purchased) CS6 wouldn't open some files from a friend. It WIPED OUT ALL of my Adobe software - EVEN on my Time Machine backups that go back 3 years. The application icon is greyed out and has a circle with a line through it. A client in 2008 purchased CS6 with 5 keys and I bought one of the key codes. NO, I don't have that key. I back up my computer every 2 weeks, why would I ever think I couldn't access MY software? It's been fine for the last seven years...until I downloaded the new trial version. I am soooooooo angry - and screwed. I have 100's of files that I can't open! HELP!!
While I do not know what you can do beyond downloading and reinstalling, it is not at all clear from your explanation what software version you are talking about. You talk as if CS6 was purchased 6 or 7 years ago, but CS6 wasn't released/sold until 2012.
If you registered the software then you might be able to find the serial number(s) you will need thru your Adobe account online, and that may help you identify which versions you own. Aside from registering your software, you should keep your own records of your serial numbers because they are your only way of activating applications.
Here is a link to a page for all older available downloads that might prove helpful.
Download and Installation Help -
https://helpx.adobe.com/download-install.html
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If it is the first CS version then you will need to check out the following. I believe it applies to CS as well even though it specifies CS2....
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Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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Hi ardror
What Product you're trying to download ?
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Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
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Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
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Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
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<---This GuyPhotoshop - http://helpx.adobe.com/photoshop/system-requirements.html
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