I downloaded an album and most of the songs cut off before they are done

I downloaded an album and most of the songs cut off before they are done. How can i get a refund or credit for this?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Similar Messages

  • HT203167 just downloaded a music album and most of the songs cut off half way through i redownloaded the album and have the same problem

    just purchased an album and most of the songs cut off half way through

    Try again. Delete the copies of the corrupt tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there. In the downloads window remove the tick (if present) from Allow simultaneous downloads.
    If the problem persists contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    tt2

  • TS1967 I downloaded an album and many of the songs cut off early and go the next song on the list

    Any suggestions?

    Are you in a country, where you can download past purchases again?
    Then delete the three bad songs from your iTunes Library and download them again from the store:
    See: Downloading past purchases from the App Store, iBookstore, and iTunes Store
    With iTunes '11Go to the iTunes Store
    Make sure that you have "Show iTunes in the Cloud Purchases" enabled in your iTunes preferences by going to iTunes > Preferences under the Store tab. Then, click OK.
    If you're not already signed in, choose Store > Sign In, and enter your Apple ID and password.
    After you've signed in, click the Library button located in the upper-right of the iTunes Store.
    Navigate to your iTunes library for the respective content type you wish to download using the content selector in the upper-left. Choose Music to download songs, Movies to download movies, and so on.

  • I recently bought and downloaded an album and most of the songs will only play half way then stop can i do anything about this?

    i bought the album Attack! Attack! by Attack Attack and most of the songs will only play halfway then they will just go silent i have tried contacting apple about this but have found no real topic on their site to do with this problem and there seems to be no email address for support that i can find can an of you help me?

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to close and restart iTunes.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • Downloaded an album and half of the songs wont play.

    I downloaded The Fault in Our Stars album and most of the songs wont play, it just skips to a song that actually works.

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • TS3297 I downloaded an album and one of the songs quit after 15 seconds..can't get it to play full song. Ideas?

    I have downloaded an album and one of the songs quit after 15 secs,  any ideas

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • TS1424 I downloaded a album and one of the songs plays for 10 seconds then skips to the next song

    I downloaded a album and one of the songs plays for 10 seconds then skips to the next song

    Music purchased and downloaded from iTunes will not play in the Windows Media Player.
    Try re downloading the album > 
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I have downloaded an album and some of the songs where sounds are missing what can I do?

    I have downloaded an album and some of the songs where sounds are missing what can I do?

    Delete the files from iTunes. Go to the iTunes Store. Look to the right side of the iTunes Store window for the Purchased function. You can find all of your past purchases there.

  • HT3951 I downloaded an album and 2 of the songs won't play

    I downloaded an album and 2 of the songs won't play and it's showing that the songs are fully downloaded. I have the latest version of itunes. If anyone knows what the problem is and how to fix it, please help!

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those tracks and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • I have a 5th Gen iPod Touch, I  downloaded an album and 2 of the songs had music videos. I didn't like it so I deleted it. But it still shows the song and the cloud sign next to it. How can I permanently removed songs/vids? On iOS 7

    I have a 5th Gen iPod Touch, I  downloaded an album and 2 of the songs had music videos. I didn't like it so I deleted it. But it still shows the song and the cloud sign next to it. How can I permanently removed songs/vids? On iOS 7

    Go to Settings>iTunes and App Store and turn off SHOW ALL

  • I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?

    I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • I purchased and downloaded an album, and one of the songs downloaded incomplete.  How do I re-download the song?  It shows as "downloaded" in my purchase history

    I purchased and downloaded an album, and one of the songs downloaded incomplete.  How do I re-download the song?  It shows as "downloaded" in my purchase history

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • TS1424 I downloaded an album and three of the songs won't play all the way through.  How can I re-download those songs?

    I downloaded an album and 3 of the songs won't play all the way through they cut out part way through and jump to another song.  How can I re-download those 3 songs?

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • When i set iphoto to 'fit slideshow to music' the song cuts off before the end and starts again.  Anyone know why?

    I have tried changing the seconds each slide displays for and fiting the slides to the music and no matter what I do the song cuts off 30-40 seconds before it actually ends and starts again.  I haven't had this problem before.

    Hi kjackson73,
    Thanks for visiting Apple Support Communities.
    If the same songs seem to cut out on multiple devices, first try re-importing or converting them using iTunes. You can also download iTunes Store purchases again. See these articles for more information:
    iPhone and iPod touch: Songs or other audio content are skipped during playback
    http://support.apple.com/kb/TS3159
    If the original CD is available, remove the affected content from the iPhone or iPod touch and then import it again from the CD using iTunes.
    If the original CD is not available, convert the content to AAC using iTunes.
    Download past purchases
    http://support.apple.com/kb/HT2519
    Best,
    Jeremy

  • TS1424 I downloaded an album and two of the songs stop near the beginning and go on to the next song. How do I fix this?

    I downloaded the Ed Sheeran + album (Deluxe version), and two of the songs (Drunk and U.N.I) stop close to the beginning and just skip to the next song (At first it skipped to the last songs, but then I put the two songs at the bottom of the playliust and they just go to the next song.) How can I fix this? Do I have to buy a the two songs again??

    Other people have been having similar problems with songs over a number of days.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

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