I downloaded the TDS managed IP Hosted Assistant Toolbar 17.4.86.1 and I cannot get it to work on Firefox.

I downloaded the TDS managed IP Hosted Assistant Toolbar 17.4.86.1 and I cannot get it to work on Firefox. It says it is fully compatible but I downloaded it like the instructions said and it will not show as a toolbar option for Firefox. Please help and I am trying to not use IE at work as we run XP. Thanks.

I'm surprised companies still use XP. My old school already switched to 8.
Actually, if you're experiencing problems with an addon/extension, you would better off asking the developer about it since Mozilla nor us volunteers have anything to do with the extension not working. I would suggest Safe Mode to see if that addon is being conflicted with by another addon but I don't want to give you wrong steps.
If you want to try Safe Mode, feel free to:
*'''Windows/Mac''': Go to Help > Restart with add-ons disabled
*'''Linux''': Run ''firefox -safe-mode'' in the Terminal/Konsole
If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

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