I downloaded this movie (toy story 3) and didn't receive the iTunes extras with it.

i would like the itunes extras for the movie i downloaded please.

All purchases are considered final, but you can try contacting iTunes support and see if they will credit your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT1657 I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it.

I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it download in settings.

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

I used a code i got with my moive to download the itunes version and i was watching the itunes extras, but now when i click on "play itunes extras" it plays the audio but the only thing it displays is the first frame (the movie is catching fire)

i used a code i got with my moive to download the itunes version and i was watching the itunes extras, but now when i click on "play itunes extras" it plays the audio but the only thing it displays is the first frame (the movie is catching fire) i deleted the movie and reinstalled from my icloud backup and it still does the same thing. The actual movie works fine, its just the itunes extras

Hi there MickeyDresaj,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W.

My Iphone 5 suddenly turned off and there is only the Itunes logo with the usb image and arrow key. I've now connected to Itunes but it doesn't work

My Iphone 5 suddenly turned off and there is only the Itunes logo with the usb image and arrow key. I've now connected to Itunes but it doesn't work

Have a look through this Doc
http://support.apple.com/kb/TS3281

The Mrs. and I are receiving "The iTunes Store is unable to process purchases at this time. Please try again later." message whenever we try to update apps or purchase new apps. This is on two separate iPhone4's running 4.3.3

I haven't updated the iOS this week because I'm still working on resolving a separate issue, syncing playlists back to iTunes from the iPhone after a Snow Leopard restore.
FWIW-- The Mac Store on my MacBook also returns a similar error message when I try to update pixelmator and evernote. I get "The iTunes Store is unable to process purchases at this time. Credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later."
After that error in the Mac Store, I immediately get the following error message: "We Could Not Complete Your Request. There was an error in the App Store. Please try again later. (100)"

Try contacting iTunes via email to check if there is an issue with the account. go to apple.com/support/itunes
Click on iTunes Store account and billing and select inquiries. On the right side click on "email us".
Before doing that trying viewing your account information first. Open the iTunes on you mac, look at the menu and select store and select view my account. Try removing the card (this is only applicable if you don't have a pending charges with iTunes) and hit done. Sign out, quit iTunes and sign back in and try updating the apps again.

HT203167 i downloaded the last rush album clockwork angel with my ipod 5 and didn't received the digital booklet.... how can i get it without rebuying the album??

How

Contact the iTunes store support people at expresslane.apple.com (it will be via email), provide them with the date of purchase, the transaction # (from your purchase history), and they will likely regrant the download. You could also try accessing the purchases tab on your device, and try the download again.

Preordered an album off of the iTunes Store and didn't receive the singles off the album

So the iTunes store was advertising if I preordered Katy Perry's PRISM I would automatically download "Roar" & "Dark Horse". After I preordered the album I didn't receive "Dark Horse", the iTunes Store says that I purchased the single. In my purchases on my account the preordered album and the single "Dark Horse" is not on my list of purchases. How can I fix this?

I had this problem too, so I just went into my account and cancelled the pre-order. It took an hour or so to update but I was then just able to go in and buy the track normally.
Hope this helps

Canceled order and didn't receive the full reward certificate amount back

I canceled an order over a week ago and the next day recieved 250 points back on my account but another 250 points that was used on the preorder hasn't been credited back to me. Any reason this has happened? I'd like to get the points back to make a purchase soon.

Good morning fordmoo, and welcome to the forum,
It can generally take 3 to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. If it has been more than 6 business days since you cancelled the order and only half of the point value has not reposted, then I would be happy to see what I can do to help ensure any remaining points are added to your account.
While using the email address you registered with the forum to look over your account, I was unable to find the order in-question that was recently cancelled. To gather a bit more information and go over your My Best Buy™ account with you, I am going to send you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon located at the top of the page.
Processing a Return When a My Best Buy™ Certificate was Used
Thank you for connecting with us!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Listening and DL'ing from the iTunes Store with iTunes 6

I like iTunes 6. It runs far less buggy on my pc. But whenever I try to preview a song, it gives me an error code (-208) and won't play a song. Ditto for downloading. Also, I have to relog in every couple of minutes no matter what.
The first suggestion apple makes is to upgrade to the newest version. But I don't WANT to upgrade to the newest version!
Am I SOL?

Probably. Right now, I can't find exactly what the oldest version of iTunes is that will still allow you to purchase from the store. Older versions of iTunes are usually disabled at some point in time to plug security holes in the store & the older versions will be disabled without notice. The only thing that should be affected as you have discovered is your use of the store with an older version. I will keep looking about version number & post back if I find it. Sorry.

Adobe Application Manager indicates updates avail. -- attempts to download result in 'There was an error downloading this update. Please quit and try again later.' - pls advise!

I have a Windows PC - OS: Win 7 Home Premium, SP1
I recently had to have my hard drive replaced and, as result, had to reinstall the Adobe products I own: Acrobat 10, Premiere Elements & Photoshop 9
I assume as part of reinstalling the software the Adobe Application Manager was installed as well - regardless, it indicates 'updates are available' -- however when I open the updater I am receiving the error message:
'There was an error downloading this update. Please quit and try again later'
The full message is as follows:
'Adobe Photoshop Elements 9.0.3 Update
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.5 Update
There was an error downloading this update. Please quit and try again later.
Premiere Elements 9.0.1 Updater
There was an error downloading this update. Please quit and try again later.'
Please advise!! thank you kindly
(secondary problem: whenever I open Elements or Photoshop and I am asked to log in with my Adobe ID, I get the error message 'Error. Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400'. Now I know photoshop.com was replaced with Revel - but why is it consistently giving me the same error message? shouldn't it be updated by now or, specifically, is this indicative of a different problem when I attempt to login with my Adobe ID??)
thank you so much for any help provided!!

I don't know why you are getting these errors. Try downloading & installing the updates manually from http://www.adobe.com/downloads/updates.html

CS5 will not complete downloading updates: Adobe Illustrator CS5 15.0.2 Update There was an error downloading this update. Please quit and try again later

Adobe Illustrator CS5 15.0.2 Update
There was an error downloading this update. Please quit and try again later
...along with all the rest of the program updates.
Any help would be very appreciated, thank you!

download and install manually, Product updates

HT1933 I bought this movie for $14.99 and I tryed to download it and it said "error, storage is too full" so I go into my settings and deleted 10 apps and 6 songs and also along with it about 356 photos. And it still won't let me download it. I either wan

I bought this movie for $14.99 "mud" and I put download, well it said" error, you may not download this movie because your storage is almost full". And all I want is either a refund or a resolution to this problem. And I would like Orr as soon as possible.

Welcome to Apple Support Communities
Carry on deleting things because you haven't got enough storage. Note that movies take some GBs of storage

I just downloaded this movie and I'm being told that it "requires QuickTime, which is not supported"???

I'm attempting to download and play a digital copy from the Jurassic Park Trilogy (for now, only Lost World). I'm able to play the iTunes extras, but attempts to play the actual movie returns the dialog "This movie requires QuickTime, which is not supported by this version of iTunes."
I'm confused as to why a movie I just downloaded from iTunes an hour ago isn't actually compatible with iTunes?!?!? (Yes, it was downloaded from the iTunes store. The Jurassic Park Trilogy provides redemption codes, not an actual file.)
(Its worth saying, the movie plays just fine in QuickTime itself.)

Try restarting your iTunes in 32-bit mode, as per the following document:
iTunes 10.4 for Mac: Older media files may require iTunes to reopen in 32-bit mode

HT1390 Where the **** is the downloaded movie? I already tried to download it a second time and the computer tells me it recognizes I already downloaded this movie, but I go to itunes and movies and it is not listed.

Where the **** is the downloaded movie? I already tried to download it a second time and the computer tells me it recognizes I already downloaded this movie, but I go to itunes and movies and it is not listed.
I've checked my downloads folder, the movie I rented is nowhere in my itunes library, but if I go to rent it again the store tells me I will be renting it a second time. *** apple? I've got a show in an hour, guess I'll rent it twice. Thanks.

You donwloaded it on your ipod ( this is the ipod forum)? it is in the videos app.
On your computer? it should be in your library under movies.

I have firefox and I went to download my movies on a website and it won't download them because I need IE plug-in for Firefox for the 5.0 version need help on this one.

I have a new computer and it has firefox on it of the 5.0 version and I went back to go download my movies from Blockbuster.com and I couldn't download them because I needed a IE plug-in for Firefox and the 5.0 does not work with it I need to go back and find if I can get a download of 4.0 version of firefox so I can get the IE plug-in for Firefox so I can download my movies.

- Try going to Setings>Store and sign out of the account and then sign back in.
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears

I downloaded this movie (toy story 3) and didn't receive the iTunes extras with it.

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