I forgot my answers to my security questions and the email that is suppose to send to change them won't send and I can't purchase anything on iTunes on my new iPhone without them.

The email for instructions says it sent but I don't get anything new in my inbox, it works for other email from iTunes though.

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

Similar Messages

TS1702 I forgot my security questions and I can't purchase anything off the app store

I was trying to purchase pages the app and it asked me for my password so I put it then it said enter your answers for the security questions I couldn't remember them. So now I can't purchase apps help!!!!???

Are you certain you already answered them in the past? Or is it asking you for the first time?
If it's the latter then simply answer the questions. Remember your answers.
If it's the former, and you don't remember your answers:
Go to https://appleid.apple.com
Click the blue "Manage Your Apple ID" button
Sign in with your Apple ID and password
Choose "Password and Security" from the left column
Choose "Reset your security information"
Confirm your identity by answering your existing security questions, if required (see below).
You may then choose new questions or change your existing answers. I recommend the option to create your own custom security question, since most of the other options are inane.
Important: On that page you may enter a "Rescue Email Address". That's important to have in the event you are unable to answer your existing questions in the future. If you forget the answers to your security questions, and without a "Rescue Email Address" your only recourse will be to contact iTunes Support via email. That will entail a couple of days of back-and-forth correspondence so that Apple can confirm you are really you.
Apple gets thousands of such emails every day so be patient.
If you haven't yet entered a "Rescue Email Address" do it now!

I forgot my answers to my security questions, and i can not make any purchases on my laptop help?

i really need help fast.

Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
If you can't wait that long, phone Apple, and if you're desperate, create a new Apple ID.
(82410)

HT201304 I forgot my answer to my security question and I am required to enter it because it will be my 1st time to purchase on my new ipad.. Is there some way to retrieve it?

I forgot my answer to my security question and I am required to enter it because it will be my 1st time to purchase on my new ipad.. Is there some way to retrieve it?

From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact Support in the country where you and your iTunes account are to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP

I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP

See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
About Apple ID security questions
http://support.apple.com/kb/HT5665
 Cheers, Tom

I forgot my answer to my security question and my E-mail Alternative

i forgot my answer to my security question and my E-mail Alternative

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

What can i do? i forgot my password (iCloud) and i don't know the security questions also, the email that was set up with that account was deleted a long time ago, so i cannot update my applications on my iphone 4S.... THANK YOU!!!!

URGENT What can i do? i forgot my password (iCloud) and i don't know the security questions also, the email that was set up with that account was deleted a long time ago, so i cannot update my applications on my iphone 4S.... THANK YOU!!!!

Try the methods described here in this link: Apple ID: All about Apple ID security questions
If neither your recovery email works nor do you know the answers to the security questions, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

How do I get the answers to my security questions if the email I originally had them linked to got recycled

How do I get the answers to my security questions if the email I originally had them linked to got recycled

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95260)

I have forgotten the answers to my security questions. The emails apple is sending to reset this is not reaching me. I want to change my password. how do I go about it?

I want to change my password. how do I go about it? I have forgotten the answers to my security questions. The emails apple is sending to reset this is not reaching me.

Hi ...
Check your junk mail folder just in case.
If it's not there, contact Apple for assistance with your security questions > Contacting Apple for support and service

I don't remember my security questions, and in order to purchase on on iTunes I have to know them. What do I do?

I don't remember my security questions, and in order to purchase on on iTunes I have to know them. What do I do?

http://support.apple.com/kb/HT5312

I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

Hi ,, I need to reset my security question but the email that I should reserve the reset link has changed , and i don't know it ,, what can I do ????.

Hi ,, I need to reset my security question but the email that I should reserve the reset link has changed , and i don't know it ,, what can I do ????.

If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

I need to update my security question , but the email that the reset is being sent to is wrong how do I fix that

I need to update my security question , but the email that the reset is being sent to is wrong how do I fix that

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

TS1702 I have forgotten my answers to my security questions and now I cannot download anything since I've forgotten the answers to my security question, please help.

I forgot the answers to my security questions and now i cant download aything help!!!!

Welcome to the Apple Community.
contacting Apple through iTunes Store Support

TS1368 I forgot my answers to my security questions and i don't remember the answers can you please help me cause i want to download music to my new iphone 5 please help me i have money on my itune account

I put money on my itunes account ever since i bought the iphone 5 i havn't been able to purchase any music because they ask for some answers for my sercurtiy questions and i forgot the answers thats why im trying to contact you to see if you can help me

Hmm....and you've already tried resetting it, right? Hold down center and menu for 5 seconds (or three, i don't remember which)?

I forgot my answers to my security questions and the email that is suppose to send to change them won't send and I can't purchase anything on iTunes on my new iPhone without them.

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