I forgot my password and when i connect it to i tunes to reset the password i get a pop up saying i pod is locked and must enter password
my daugter locked herself out of her i pod touch after she forgot the password. My computer was in the shop for a while and when I got it back I plugged it into i tunes to try to reset the password and keep on getting the pop up that says cannot connect i pod because it is locked with passcode. You must enter passcode before you can connect to i tunes. Now what???
Try using this program to get the iPod in recovery mode. It can be tricky otherewise.
RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov
Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Similar Messages
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when i connected my iphone 5s to itunes for the first time then a window appered saying your device timed out. whats happening and how do i connect my iphone
Hello Hema2003,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Best of luck,
Mario -
I connect my i-pad mini to my wireless router and it says im connected but it wont let me do anything anybody know why ?
You may not really be connected to your WiFi network.
Your router may not have given your iPad a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPad (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
The iTunes on my desktop is no longer recognizing any of my devices (iPads, iPods, or iPhones). I am unable to sync. And when I connect a device I am asked on the device if I "Trust this Computer". When I hit "Trust" nothing happens. Help?
Hello monkeymonkeydo,
To get this fixed use the steps found here:
iPod not recognized in 'My Computer' and in iTunes for Windows
Hope this helps.
~Julian -
Hello. When I connect my imac Start, as usual, comes the start signal and then the white screen with the load signal then nothing happens. What could be the problem?
Presuming you get the chime, most of your Mac hardware is working and has passed the first part of the power-on self-test.
If the screen comes on, basic graphics is working.
The dark gray Apple is not present inside the Mac -- it must be loaded from a boot device. If the dark gray Apple appears, at least one of your boot devices has some capabilities. The flower petal/gear moves while Darwin is initializing and loading. If it stops immediately, something is terribly wrong.
When the screen turns blue, Mac OS X has loaded and your graphics card transitions to Interrupt-driven operation. LoginWindow task draws the login screen, and Mac OS X is ready for login.
What could be the problem depends on where in the process it stops, and whether the power light is blinking. -
I forgot my passcode. The Ipod touch is disbled. When I connect to Itune, it asks tp put the passcode but the screen is locked no inputs. Any help?
You must restore it with iTunes.
Try placing the iPod Touch into recovery mode.
http://support.apple.com/kb/HT1808 -
I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?
Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
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When I try and download an app , from the app store a message pops up saying "Not connected to the intunes store".
Try resetting network settings... settings>general>reset>reset network settings
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I just received a replacement iPad and when I connected it to my computer I followed the prompts exactly like the apple tech told me too. When I got to a prompt asking if I wanted to restore the iPad he said to click on it. I did. Now my iPad screen is frozen on the iTunes connect screen and I cannot get out of it. An iPad shows connected in my iTunes folder, but when I run a diagnostic it says no iPad is detected.
Any help would be appreciated.
ThanksPersonally, I would call Apple back. However...
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
I have an iphone 4, iOS 7.1.2
Mac book pro 13in Mid 2012, with OS X VERSION 10.9.4, Processor speed 2.9 Ghz, Memory 8GB 1600MHz DDR3, Intel core i7, Storage capacity 750 GB, 650 GB available.
WHEN I CONNECT, THROUGH USB CABLE, MY IPHONE TO THE MAC BOOK PRO, THE ITUNES APP STOP RUNNING AND I CAN NOT SYNCRONIZE THE IPHONE.Hello skkmmayer,
That is probably a lot of stuff you do not want on your iPhone. So this can be handled a few different was. For you current situation, you can delete the apps directly on your iPhone by holding on the app until it starts to jiggle and then tap on the X of all the apps that you do not want. The second thing you can do is before you sync with iTunes, look at the app section on your iPhone to know what gets transfer to it and you can deselect items that you do not want. Lastly, if you download content on your iPad and it is a universal app, you can actually download it directly to your iPhone by looking at your past purchases and download it directly from the App Store. Check out the articles below for more information if need further assistance.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
iTunes 11 for Mac: Sync and organize iOS apps
http://support.apple.com/kb/PH12115
Download past purchases
http://support.apple.com/kb/HT2519
Regards,
-Norm G. -
When I connect my Ipad2 to my tv using the HDMI cord for video mirroring, nothing happens! I've tried it with new and different types of tv's, what gives?
Do you have the correct input set on the TV, like HDMI 1, HDMI 2, etc?
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When I connect my iPad2 to my tv using the AV adapter I can hear sound for everything else except movies. I can hear tv episodes, music, YouTube videos, etc. anyone have an idea of how to fix this issue? Thank you for your help in advance.
Just connect the new iPod to your computer and setup the iPod via iTunes (instead of via wifi).
If you want to copy all the infor from an old iPod touch to the inew iPod see:
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device -
When I try to play a movie on Netflix from my IPad, I get a pop up saying: Cannot play video. "The connected display is not supported". I have updated my Apple TV, tried restarting it, and have tried using my IPod Touch all without any luck. This display has worked in the past. This just happen a couple days ago.
Any ideas out there?I have been successfully using my Apple TV with my iPad2 to access Netflix through airplay (mirroring) and suddenly it won't work. It says "the connected display is not supported" What's up?
Also when I try to stream Netflix through my Apple TV menu on my television it says "An error occurred loading this content. Try again later. But trying again later doesn't work any better.
Now the only way I can watch Netflix is using my small iPad screen. It appears the problem is with streaming Netflix through my Apple TV -
i have an 8gb ipod touch that says its disabled connect to itunes but it is locked..when u connect it to itunes it tells you the passscode is incorrect so what do i do , would like to get it working with out losing everything on it if i can but if not i can redo it
Do as the manual says to do and restore the ipod.
If you are unable:
iOS: Unable to update or restore -
When I connect my iphone four to my computer I no longer get the option to load photos from phone to computer. I think i have a driver problem as well. What should I do?
The AutoPlay function on the computer is controlled in Control Panel. Also, there needs to be current photos that have not been imported to the phone for it to start, and also the phone needs to be unlocked if you have a passcode on it. If you have not been prompted to "Trust" the computer on the iPhone and answered that, it will also make a difference.
Do you have the latest version of iTunes on the computer? What makes you think that you have a driver problem? You can take a look at Step 5 in this support document to see if that helps your driver problem. http://support.apple.com/kb/TS1538
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