Just received a replacement ipad and when I connected it to my computer I followed the prompts exactly like the apple tech said. Problem is, I get to a screen prompt that asks me to restore (which he said to click) and now my screen is frozen.
I just received a replacement iPad and when I connected it to my computer I followed the prompts exactly like the apple tech told me too. When I got to a prompt asking if I wanted to restore the iPad he said to click on it. I did. Now my iPad screen is frozen on the iTunes connect screen and I cannot get out of it. An iPad shows connected in my iTunes folder, but when I run a diagnostic it says no iPad is detected.
Any help would be appreciated.
Thanks
Personally, I would call Apple back. However...
If you're unable to do the Restore, go into Recovery Mode per the instructions here.
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ok try this out:
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~/Library/iTunes/iPhone Software Updates
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This will force iTunes to re-download the .ipsw file, as I suspect yours is corrupt. -
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You may have already checked the settings, but it still sounds like you have system sounds muted.
If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.
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Just updated my iPad it shut off and now say connect to iTunes and when I connect it it says restore ipad hit that button and says that it can't restore
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom -
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