I forgot my security answers now what?
I FORGOT MY SECURITY ANSWERS WHAT DO I DO NOW?
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane
Similar Messages
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I forgot my security answer of what is my dream job
I forgot my security answer what is my dream job ...how do i get it
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(96036) -
I need to buy songs, but I need my security answers. I don't know them. What do I do?
Michelle_Lee_ wrote:
... my security answers. I don't know them. What do I do?
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
I forgot my security answers. What should I do?
Hi everyone.
Actually I bought my iPhone 5 from Saudi Arabia but I'm using it in Pakistan now. And last day I tried to purchase a game and I just couldn't because it asked me for the security answers to the questions due to my first purchase. And I've completely forgotten those answers. I tried to call apple but I couldn't from Pakistan and I gave my number to apple support to call me but didn't receive any call. I received just an email from apple that we couldn't reach you at the number you've given.
Guys please help me I really need your help.
Thanks,SECURITY QUESTIONS
Read this note for information on how to reset the security questionshttp://support.apple.com/kb/HT5312
This user tip may also help you http://discussions.apple.com/docs/DOC-4551 -
TS3297 I have a new computer and forgot my security answers. What do I do?
I have a new computer and have forgotten my security answers. Who do I contact or what do I do?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
HT201363 If I forgot my security answers, what should I do?
I forgot my security answers… so, what should I do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103124) -
HT201303 What should i do if i forgot my security answers?
I forgot my security answers and now i cannot make any purchases what should i do?
You should contact itunes store support to reset them. Here are steps on how to submit your report:
https://expresslane.apple.com/
Follow these steps:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.
I hope this helps. -
Dear Sir/Madam,
I have apple ID for my iphone 5, but unfortunately I forgot my security answers. I'm trying to reset my security answers, but rescue e-mail what is mentioned no more exist. Could you help me to change rescue e-mail adress?
Hope of your help.
Thank you in advance.We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support to get the questions reset.
I assume that you are in the country Georgia, not the US state. In which case try contacting Support via this page and explain that you've forgotten your answers, don't have access to your rescue email account, and your country isn't on the HT5699 page (http://support.apple.com/kb/HT5699) and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
I forgot my security answers ! and i can't reset it from the ID sitting what most i do to reset it?
when i press the link to reset my security answers they send my link to reset password!1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
Hi. I forgot my security answers and the back up answer what should I do
Hi. I forgot my security answers and the back up email what should I do please help!
Hi
You will need to contact apple support for this issue contact details below:
http://support.apple.com/kb/HT5699?viewlocale=en_US
Hope this helps -
Hi I forgot my security answer What should I do to solve my problem?
Hi
I forgot my security answer
What should I do to solve my problem?I tried this method but it does not
I just could not do
I'm living in your area can help us access to -
I forgot my security answers and I have no rescue email, What is the solution?
I forgot my security answers and I have no rescue email, I am trying to purchase as usuall but this time seems different, app store is asking me to answer the questions and I have no idea about the answers. WHAT TO DO? as I mentioned I have no rescue mail.
Contact applecare support at 800-275-2273, ask for someone in account security - to reset security questions. After the advisor verifies your identity, they can reset your security questions.
Have a great day. -
I forgot the security answers for my security questions and now I'm locked out
i forgot the security answers for my security questions and now i'm locked out.
Try this Discussion...
https://discussions.apple.com/thread/4305745
And/or see the More Like This section on the right. -
I forgot my security answers for my apple ID ,and I can't purchase any application ,, i can't remember my alternate email address too ; what should i do ??
<Edited by Host>Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Some Solutions for Resetting Forgotten Security Questions - https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions - http://support.apple.com/kb/ht5312 - "If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them. Additionally, all future security-related emails for your Apple ID will be sent to the rescue email address."
Jan 2014 post about contacting Apple to reset security questions - https://discussions.apple.com/message/24543247 and https://discussions.apple.com/message/24671039 -
HT5312 IF i forgot my security answers, what do I do?
If i forgot My security answers for the security questions, what do I do?
Go to: https://appleid.apple.com/.
Click "Manage My Account", sign in, and go to the Password and Security section. If you've forgotten your answers, there will be a link just under the security questions fields where you can have a reset email send to your Rescue email address.
If you have no luck with the above advise, then go to - http://www.apple.com/emea/support/itunes/contact.html. Enter in your personal information, and explain the issue. The iTunes Store agents, are the only department that have access to resetting your Apple ID and security questions, so you will need to contact them in this fashion.
If all fails, and you still have no results, call apple at 1 800 692 7753, and see if they can assist you further.
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