I forgot my security questions and I can't access my rescue email because it has been deactivated. How can I change my rescue email?

Help

Contact Apple:
Start your support request online and we'll connect you to an expert.
1-800-275-2273
iPhone: 1-800-MY-IPHONE (1-800-694-7466)
Apple Rebates: 1-877-4-APL-PROMO (1-877-427-5776)
Education Customers: 1-800-800-2775 (support), 1-800-780-5009 (sales)
Enterprise: 1-866-752-7753
If you have a hearing or vision impairment, call 1-877-204-3930 for direct access to Apple representatives who are trained in providing support using accessibility services.

Similar Messages

  • I forgot my security questions and i can't use my money in the accound

    i forgot my security questions and i can't use my money in the account so i cnt download pain apps it tells me answer your security questions and i dont remember them help

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset (we are fellow users here on these forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT6170 hi, i move from us to iran, and i forgot my security questions ,and i can't reset it, what can i do?

    hi, i move from us to iran, and i forgot my security questions ,and i can't reset it, what can i do?

    Apple ID security issues -
    Account security issues almost always require you to speak directly to an
    Apple representative to securely establish your identity as the account
    holder. You can set it up so that Apple calls you, either immediately or at a
    time convenient to you.
    1. Go to www.apple.com/support
    2. Choose Contact Support and click Contact Us
    3. Choose Other Apple ID Topics and choose the appropriate topic for your
    issue
    4. Follow the onscreen instructions

  • HT5312 I forgot my security questions and  I don't have a rescue mail, how I can set new questions? Or retrieve the old?

    I forgot my security questions and  I don't have a rescue mail, how I can set new questions? Or retrieve the old?

    Apple ID Security -
    Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions.

  • HT201363 i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

    i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87765)

  • Pleas i forgot my security questions, and i can't reset my security questions, and i don't see the link to send a reset email

    pleas i forgot my security questions, and i can't reset my security questions, and i don't see the link to send a reset email.
    <Email edited by Host>

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
    The reset link will only show if you have a rescue email address on your account - an alternate email address is a different address/setting on an account, and it's not used for resetting security questions.
    If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I forgot my security questions and I aren't receiving the reset email to my email. I already check in the inbox and in the spam, anyone can give me some advise?thank you.

    I forgot my security questions and I aren't receiving the reset email to my email. I already check in the inbox and in the spam, anyone can give me some advise?thank you.

    The best way is to call applecare (800) APL-CARE (800-275-2273). You can also email them but you need to create a case here https://getsupport.apple.com/Issues.action. When I did it it took about 10 mins.

  • I forgot my security question and What can i do?

    I forgot my security question and What can i do?

    You will need to telephone Apple support.
    Next time, opt out of the security questions.

  • I forgot my security questions and i don't hace a rescue security Mail. I am from Colombia and i do not know how to contact support from here

    I forgot my security questions and i don't hace a rescue security Mail. I am from Colombia and i do not know how to contact support from here

    Click here and fill out the form. You may be told to use a different country's phone number.
    (105200)

  • I have forgotten my security questions and do not have access to my email, what do i do?

    I have forgotten my security questions and do not have access to my email, what do i do?
    PS this is my spare account but i desperately need the other one!

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT201363 I forgot my security question and when I press send it by email it doesn't work please help me

    I forgot my security question and when I try to press send it by email it doesn't work I've tried so many times and I didn't get any email pleas help me fastest as possible , thank you

    It would go to a separate rescue email that is different than your Apple ID.
    If you do not have a rescue email address (different from alternate email address) set up, you forgot it or no longer have it, then you will need to contact iTunes Support online: http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic) or by phone: Apple Support Numbers

  • I forgot my security questions and I can't download any apps. How can I fix the questions without making another account?

    I forgot my security questions. I been using the same Apple ID sense 2013. And I already forgot what the security questions were, and now I can't download a 99¢ game. Can I make new security questions without deleting my Apple ID? 

    Go to the country site from http://support.apple.com/kb/HT5699 or call the country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT201303 I forgot my security questions and I can't reset them and to you people who say go to manage your acct you have to type in the passwords but I FORGOT mine!!

    I need to download a song on my new iPhone but iTunes doesn't reconize this device cause I have never used my apple id on it so I have to type in my security questions and I forgot the password how do I reset them WITHOUT knowing the password

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • I forgot my security questions and I can't download anything what can I do ?

    When I tried to download something from iTunes they asked me security questions and I don't remember them I tried lots do times but questions are always wrong is there anything I could do with this security questions so I can finally download songs from iTunes

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • TS1702 I forgot my security questions and I can't purchase anything off the app store

    I was trying to purchase pages the app and it asked me for my password so I put it then it said enter your answers for the security questions I couldn't remember them.  So now I can't purchase apps help!!!!???

    Are you certain you already answered them in the past? Or is it asking you for the first time?
    If it's the latter then simply answer the questions. Remember your answers.
    If it's the former, and you don't remember your answers:
    Go to https://appleid.apple.com
    Click the blue "Manage Your Apple ID" button
    Sign in with your Apple ID and password
    Choose "Password and Security" from the left column
    Choose "Reset your security information"
    Confirm your identity by answering your existing security questions, if required (see below).
    You may then choose new questions or change your existing answers. I recommend the option to create your own custom security question, since most of the other options are inane.
    Important: On that page you may enter a "Rescue Email Address". That's important to have in the event you are unable to answer your existing questions in the future. If you forget the answers to your security questions, and without a "Rescue Email Address" your only recourse will be to contact iTunes Support via email. That will entail a couple of days of back-and-forth correspondence so that Apple can confirm you are really you.
    Apple gets thousands of such emails every day so be patient.
    If you haven't yet entered a "Rescue Email Address" do it now!

  • I forgot my security questions and it won't send to my email. Help:(.!

    Ok I forgot both of my security questions and it says it will send to I••••@yahoo.com and it won't sent to my email. I just got my iPhone5 and I just put in a 25$ card and I can't use it.! Please help or send a reset to [email protected]

    You're not talking to Apple. We can't re-set anything.

Maybe you are looking for

  • Is ALV possible for this report layout?

    Hi, I'd like to know if I can create this layout in ALV (layout as seen below): ......................|..........Column Header1............|.......Column Header2..........|  ... ......................|.Col Header3..|..Col Header4.....|..Col Header5.|

  • Where can I buy/download OS X 10.7 - lion? (Not mountain lion!)

    I am running OS X 10.6 on an iMac. I want to update to 10.7 (Lion) so I can use iCloud. Lion is not in the APP store and I can't find a way to download it. I chatted with Apple and they lead me to a download for 10.7.5 but it requires 10.7. Help!

  • Set group owner using REST API

    I'm trying to use the REST API to set the owner of a SharePoint group. I can successfully create the group using REST, but I can't change the owner. I've tried the following. 1 - Specifying a group owner while creating the group Endpoint: .../_api/we

  • Difference between two dates: a complete solution

    There have been many posts asking how to get the number of days between two dates. There is no method in java like the VB method dateDiff(), and there is only the method date.getTime() which gives you the number of milliseconds since Jan 1 1970, the

  • Download Photoshop 9 software purchased as a CD?

    I had a gift a while back of Photoshop Elements 9 which had CD's to load the software.  I want to use it for the first time on a MacBook which does not have a disk drive, where can I find the download for a purchased product?