I found the update function for Genius which is hidden in the Store menu but not in the actually Store. I repeatedly update Genius, get the message that it is communicating with Apple, then that Genius is updated but it never works. What gives?

Repeted updates to Genius do nothing. I always get an error message for all 13,000 songs I have. My disc drive crashed and its taken months to reload click by click every song from the cloud or my computer. iTunes repeatedly crashes if you try to load more than about 50 songs at a time, and always crashes around the 200th song. All my playlists were erased and when I synch one of my two iPods everything on that was erased including all the play lists, I don't ever want to synch my other iPod because it still has dozens of my play lists that it took years to create based on 13,000 songs. So warning iTunes totally ***** if this ever happens to you. My Zune account on the other hand was fine. Anyway back to the question at hand - Genius use to work for my collection. Genius still works for the iPod which I will never synch again, why doesn't it work for my collection now despite repeated updates. Suppose its just another buggy Apple piece of software. BTW don't ever use Apple's iCloud it eats your entire music collection, erases it from you computer and then doles it out one click at a time from the cloud - another stupid piece of software from the geniuses at Apple. But why am I surprised Apple destroyed the record industry, so why not destroy everyone's CD collection and just reduce us all to slaves of iTunes and its magic. I'm sick of Apple and its bloated reputation for great software.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up").
In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC. Now try another QuickTime install (Version 7.7.1). Does it go through properly this time?

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Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!

Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!

Try doing it on your computer with iTunes and then sync to your iPad to see if it clears the problem.

Photoshop Elements 10 will not open. I get Error message that says "Runtime Error!" and closes. What do I do?

Help. Photoshop Elements 10 will not open. I get Error message that says "Runtime Error!" and closes. What do I do? What does it mean? I bought Elements 10 at a retail store. It did work for a while.

Hi,
Can you post back with the following.
1. The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
Regards,
DP-K
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Microsoft MVP - Windows Experience

I downloaded the new 9.? version told my PC to run it. It said to restart my system to take effect. I did. Every time I try to get on line it gives me the message that I need to restart my system. What should I do?

I downloaded the new 9.? version told my PC to run it. It said to restart my system to take effect. I did. Every time I try to get on line it gives me the message that I need to restart my system. What should I do?

Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I keep getting a message that my start up disk is full. What do I need to do?

I keep getting a message that my start up disk is full. What do I need to do?

Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.

I can not open my documents I made last week - I get a message that I need to upgrade and I have the latest download?!

pages is not letting me open my documents I made last week. I get a message that I need to update my software. I am up to date.
What to do?

It sounds like you have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Note: Apple has removed over 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

I am getting a message that states "startup disk is almost full. What does that mean and how do I fix it?

I am getting a message that states "startup disk is full". What does this mean and how do I fix it?

For information about the Other category in the Storage display, see this support article. If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install the app you downloaded in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Ignore any other messages that appear in the Terminal window.
The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal.

I keep getting the message that my start up disc is almost full, what can I do?

I keep getting the message that my start up disc is almost full. What can I do?

Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install the app you downloaded in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal.

When trying to view e-mail on my iPad, I keep getting a message that server cannot be located. Previously worked.

I previously was able to access my e-mail using my iPad; however, recently, I have been getting a message that I cannot get mail - the connection to the server failed. Any suggestions?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

I keep getting the message that my adobe flash player plugin has crashed what can I do to fix this

I keep getting the message that the adobe flash player plugin has crashed what can I do to fix this problem

Maybe post your question in the Flash Player forum?
http://forums.adobe.com/community/flashplayer

I get a message that I ned to check proxy settings. What does this mean?

The proxy server is refusing connections
Firefox is configured to use a proxy server that is refusing connections.
Check the proxy settings to make sure that they are correct.
Contact your network administrator to make sure the proxy server is
working.
I cannot open firefox because I get htis message above. Don't know what to do.

I can't see what version of Firefox you're using because you've deleted that information. So here are the settings for both. 
For Firefox 4.0.x 
* Click the orange Firefox button, go to Options | Options | Advanced | Network (tab) | Settings (button) and checkmark "Use system proxy settings" or "No proxy". 
For Firefox 3.6.x 
* Click Tools | Options | Advanced | Network (tab) | Settings (button) and checkmark "Use system proxy settings" or "No proxy". 
If you choose "Use system proxy settings" which is the default, Firefox connects to itself which provides a certain degree of safety.
"No Proxy" connects directly to the Internet.

I am getting a message that says I have disk volume issues. What does that mean and how can I fix it

I have a G62-3M-300 Notebook computer and I am getting the error message above. I also get a messgae that says error NTFP and a disk check for consisentcy cannot be run. What can I do to resolve this issue?

Hi,
Please use the following instructions to fix:
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/one-of-your-disks-needs-to-be-ch...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HT3820 I entered my registration key and have the "Pro" showing in the registration window, but when I try to open a movie in QuickTime, I get a message that I need to purchase QuickTime Pro. What am I missing?

Help! I'm trying to burn a DVD of a PowerPoint (I know! I shouldn't have used PowerPoint), but I am losing my audio. Surely there is a way to do this, isn't there?

You need to download and install Camera Raw 6.7.1 for CS5. Once you have downloaded it, you need to install it while CS5 is closed.
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7.1 Update
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update
Once downloaded, unzip/unpack the file, and run the executable to start the update, following the instructions.

HT3775 I have had .mov videos that I have been able to view for the last 5 years on my old macbook. I upgraded to a new MacBookPro and for some reason, I get a message that I am missing a necessary codec. What do i do?

I have a whole bunch of .mov and .avi files that I could read before I upgraded to a new MacBook Pro. The support from Apple is sketchy here and merely tells me that I don't have the correct codec. Where do I go to get the codec I need.

Try Perian
www.perian.org

When I try to download Adobe Presenter, I keep getting a message that says "error 413, header to large." What do I need to do to successfully download this product?

How do I download Adobe Presenter when I keep getting error 413 - header too large?

Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.

I found the update function for Genius which is hidden in the Store menu but not in the actually Store. I repeatedly update Genius, get the message that it is communicating with Apple, then that Genius is updated but it never works. What gives?

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