I gave my grandson an iPod for Christmas last year.  He is unable to download the last iOS.  Could someone tell me what could be wrong?

I gave my grandson an iPod for Christmas last year.  He is unable to download the last iOS.  Help us trouble shoot?

If the iPod has cameras then it can be update to the current iOS 6.0.1
To update see:
iOS: How to update your iPhone, iPad, or iPod touch
If the iPod only has iOS 4.x then yo have to update via iTunes. To go to iOS 6 yo need iTunes 10.7 or later on the computer. I would install the latest which is version 11

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