I get no sound for YouTube or music when headphones are out. Speaker phone works fine. It appears to be software issues. Any ideas?

I have an iPhone 4s w/iOS 5.0.1.  YouTube and music player do not produce sound w/out headphones being plugged in. The speaker phone and other phone sounds continue to work properly. The volume buttons on the side of the phone do not control volume unless the headphones are plugged in. When you go to 'settings' then 'sounds' and make sure 'change with buttons' is selected, the volume bar will not move with the buttons until I make the volume change on the bar with my finger - then the buttons control the volume bar (but still no sound for YouTube or the music player without the headphones). It appears to be some type of software issue. I have read the post about theap home thinking the headphones are still plugged in, but that would not explain why some sound works and others do not. Any ideas?

Hello tiffay8,
Thanks for using Apple Support Communities.
From your post I understand you're not getting any audio output from your speakers when you're playing games.  Follow the steps below to resolve the issue:
Verify that the volume is set to a level you would normally be able to hear.
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved, please contact Apple Support.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Take care,
Alex H.

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