I had over $49 in iTunes credits. I had to enter a credit card to get iTunes Match. Now it appears that my iTunes credits have vanished.
What happened to my gift card credits??
On a computer to to iTunes>Store>View Account>log in and go to purchase history. If your purchases do not explain it or you have purchases that yo did not purchase then contact iTunes
Contact iTunes
Similar Messages
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I had to cancel my credit card and get a new one. Now I can't purchase apps
Anyone know why I can't purchase apps anymore since I changed my credit card info?
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
Cheers, Tom -
why when I am trying to make a purchase from itunes credits do i need to re-enter my credit card info?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I just redeemed an iTunes gift card code and then tried to buy a movie. But iTunes keeps asking me to enter the details of a valid credit card. I had been buying apps, music and movies on multiple Apple devices without any credit card information. I just used the iTunes gift cards. But suddenly iTunes just would't allow me to do that any more. I wonder why... How can I keep using the money I have redeemed from iTunes gift cards without entering any credit card information?
Perhaps you should Contact the iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us -
I have $8.05 balance on my gift card. I tried to buy an app more expensive than that so i had to add my credit card to the apple account. But I couldn't use the balance from the gift card anymore. How can I select to use it? or did I lose it?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The MAS should use any credits first and then apply the remainder to a listed bank card. -
ITunes Match now stalls on step 1. I have a PC with Windows Vista. I've use Match for a long time
iTunes Match now stalls on step 1. I have a PC with Windows Vista. I've used iTunes Match for a long time & it has worked well until last week. Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone. 6 new albums can't be seen at all. I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it. Any suggestions?
iTunes Match is stalled in the same place again today. Step 1 seems to have completed as the blue progress bar is complete. The message says "Delivering your iTunes Match results..." When I went to bed last night, this is where iTunes was stuck. But this morning, Match had stopped trying to "deliver." It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
This is what I did yesterday - I looked at My Music and clicked "Songs." I then added the "iCloud" column and sorted by that field. I found about 100 files that had a problem of some sort (cloud with exclamation point inside). Each of them had lost track of where the music file was - even though the music files were exactly where they should have been. I re-linked (one at a time) all of the music files to the song titles. In the cloud field one song was described as "ineligible for iTunes Match." It had a could with a line drawn through it. I didn't know what that meant, so I deleted the song.
I then turned off iTunes Match holding the shift key down & iTunes began collecting information from my library. This took several hours but it did seem to complete because it changed to the "delivering results" message. However, this morning I noticed that all of the files I re-linked yesterday still had the "error cloud" symbol today - a cloud with an exclamation mark inside. Yesterday these songs wouldn't play until I re-linked the files. Today they will play as expected, but they still have the "error cloud.' To add to my confusion albums marked with the "error file" are still able to be downloaded to my phone, but the songs with the "error cloud" will not play smoothly on my PC. They stutter regularly throughout playback. However, if I download one of those songs or albums to my phone, it plays perfectly.
I hope this helps someone to explain what my problem is & the appropriate solution. I have a little more than 12,000 songs in my library in case that makes a difference. Should I just delete the files with he "error cloud"? All of the songs appear to be still in the cloud because they are available for download to my phone. -
I'm tried to enter my credit card info but it keeps saying declined I had this issue a few years ago but I forgot how I fixed the issue
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
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Whenever I try to enter my credit card information into iTunes via either my mac book or my iphone it says there is an error and says "for assistance, please contact itunes support, etc...". Can anyone help with this?
I haven't had any luck at all getting it resolved using iTunes support so I'm hoping someone who's encountered the problem can help me.What did itunes suport tell you?
They will need to solve this. -
I had to change my credit card information on my ipod touch. I put in the numbers for the card and for the security code, the card numbers saved but the security code numbers will not save?
Audiobooks (and ringtones) are currently a one-time only download from the store so you won't be able to re-download them, but you should be able to re-sync them back to your phone from your computer's iTunes or backup. If you don't have a backup (and they are still in the store) then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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Hi, I had registered my credit card a week ago on Apple.and then that day I remove all information about credit card off my apple acount.but today i learned that 2 dollars payment has been given off my credit card.but I never buy any paid apps.Each time I was looking up my Itunes on pc , but there was always a 0.00$.so I do not know what to do now.please help me.check it . what happened and where is the 2 dollars? Please .
Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck -
My friend created me an itunes store account with his credit card , his credit card is about to expire and they are asking me to re-enter the credit card and security card number .... I don't have these numbers ... How can i create new itunes account without credit card?????
Why do you need to create a new account?
Just change the payment method.
http://support.apple.com/kb/ht1918 -
I redeemed my iTunes gift card on my iPod touch and then I changed my apple I'D and it says I have to enter a credit card number because I already submitted my gift card. So what do I do? Please help
Anybody?????
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I'm trying to buy poker chips, but when i click purchase it tells me "Please contact iTunes support to complete this transaction" and i already entered my credit card in my account.
I go to itunes support for complete my transaction,but I dont know what I have to do after
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Listen to iTunes radio without entering a credit card number
How can one listen to iTunes radio without entering a credit card number in the iTunes registration process?
You will need to set up an iTunes Store account using the same procedure that you would use if you wanted to obtain free iOS apps:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID.
Regards. -
My husband was helping our daughter set up an apple id. She entered her e-mail address incorrectly, but didnt realize it until AFTER they had entered a credit card number. How can we cancel the account with the wrong e-mail address?
iMac model?
Mac OS version?
Both can be viewed fby doing "About this Mac" from the Apple menu at the left end of the menubar. The OS version will be pretty obvious; posting what the window says about your processor will help us figure out what model.
I ask becasue about 60 percent of the posts here are about newer models than the pre-2006 iMacs this forum serves.
Not your fault if you found the wrong forum--Apple's labeling is as clear as mud!
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