Why when I am trying to make a purchase from itunes credits do i need to re-enter my credit card info?
why when I am trying to make a purchase from itunes credits do i need to re-enter my credit card info?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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When trying to make a purchase from itunes store, I keep getting an error code, 42408. I'm connected to the internet so I'm not sure why. Anyone else? What does this code mean?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
Keep getting error -45054 when trying to make a purchase from iTunes.
Whenever I try to make a purchase from iTunes, I get a -45054 error. On the Mac, this error is tied to disk access rights; my problem is not the same. Any ideas? Thanks
lydia
we need much more info
Quoted from Apple's "How to write a good question"
To help other members answer your question, give as many details as you can.
Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
Describe the problem, and include any details about what seems to cause it.
List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
ÇÇÇ -
Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences with this? I've had this happen before and it got resolved after i called them and it took a few days, not very convenient. The same thing happened when I was just trying to update my account info with a new billing / account address.
ThanksYou will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on none option but the problem is there isn't any none option so plzzzz some help me?
If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534 -
I'm trying to make a purchase at itunes, but when I finish asking the card data to the message comes into contact support itunes appears, can you help me?
Do exactly what it told you to do.
Contact itunes support -
im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98991) -
I was trying to make a purchase from Amazon & a return but FIREFOX would not let me open drop down boxes in the areas. I was forced to use IE to accomplish the deed. Can you investigate the problem? Thanx, David Deters
Thanks for the welcome Karsten! I’ve checked the installer disks – which appear to have all the main pieces of software, but not iDVD. If you or anyone knows where it might be hidden that would be great. Thanks for all the other info too!
Thanks Lennart – I don’t think my computer could support iLife ’05 as it is running Mac OSX 10.3.2 and I’ve just been looking at its system requirements which state it requires 10.3.4 minimum – if you know differently, please let me know. As an alternative I have considered getting iLife ’04, but your comment about iLife ’05 being the first version to support external drives worried me (“iDVD 5 is the first iDVD version that officially supports external burners“ does this mean there is an unofficial option for iLife ‘04? Perhaps a patch similar to the one mentioned by Karsten), does that mean iLife ’04 would not support an external Lacie DVD writer?
What is the earliest version of Toast I’d be able to use (as a money saving option!)?
Thank you both, and apoligies for my amateurish questions…
Kevin. -
My kids have their own AppleIDs but have entered my credit card info to make purchases from their own devices. How do I remove my credit card information to prevent them charging to my card?
Hi Sconnor_USA,
You may be able to select None as a payment method, rather than having a credit card on their accounts with this article:
Change or remove your payment information from your iTunes Store account (Apple ID)
If you cannot select none, this article should provide more information on why:
Why can’t I select None when I edit my Apple ID payment information?
Thank you for using Apple Support Communities.
All the very best,
Sterling -
Why can I not add the audiobooks I purchased from itunes to my ipod
Why can I not add the audiobooks I purchased from itunes to my ipod. My ipod is 60 gb version 1.3. I think a 5th generation
Kristy,
Is your iPod configured to sync audiobooks? To check, plug your iPod in and when it appears in iTunes locate it's audibooks tab and make sure it is set to them.
B-rock -
I'm tried to enter my credit card info but it keeps saying declined I had this issue a few years ago but I forgot how I fixed the issue
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
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I cannot make a purchase from iTunes store. Error message is: Credit Balance unavailable. Try again later. I use a credit card to make purchases and do not have a Credit Balance. How can I correct this problem?
Might be something you haven't tried here >> iTunes Store: My credit card's security code or zip code does not match my bank's records
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When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?
Hi Angela1313,
I see that you have a question about using gift cards with Family Sharing. Here is an article with some information that my be pertinent to this issue:
iTunes Gift balances
http://support.apple.com/kb/ht5035
Learn more
Learn how to send an iTunes Gift or redeem iTunes Gift Cards and content codes. If you're using Family Sharing, the credit you redeem will only be available to you. iTunes Store credit on your account isn't shared with other family members.
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I am trying to make a purchase to my itunes account and a message keeps poping up asking me to contact i-tunes support
Then you should likely contact iTunes support: http://www.apple.com/support/itunes/contact/
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Trying to make a purchase from the iTunes Store - but can't????
The USPS just advised me our zip code is changing as of 7/1 (in fact, the new zip code already works).
I tried to make a purchase last night but the iTunes Store profile with my old zip code threw up a flag. I changed the new zip code back to the old one but that doesn't work anymore either. In the pull-down menu of possible zip codes for my town, the new zip code isn't listed. I'm stuck between a rock and a hard place.
I tried finding a phone number to speak to someone but that doesn't work either. Anyone have any ideas?Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html
http://support.apple.com/kb/HE57
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