I have 2 apple ID one of the emails i used was hacked into a while back and now the password don't work to open that particular account in order for me to update my apps ? how do i get round this problem

further to the outline in the description above - i cant play a dvd on my mac book it keeps spitting it out ?

Maybe some help here:
http://www.apple.com/support/appleid
http://www.apple.com/support/mac/app-store
https://iforgot.apple.com/password/verify/appleid
http://support.apple.com/kb/HE57
Sorry forgot the disk part.
You may have a dirty lens on the optical reader, you can try a DVD/CD cleang disk (available at most places that sell DVD/CD players, some canned moisture free compressed air, or a buisness card wrapped in a micro fiber cloth to try to wipe the lens clean.
Hope this helps

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I updated to the latest IOS and now my passwords don't work. Reset 4 time which reset for my iPad and iPhone but I cant log into my itunes account using my apple ID it indicates an error, Help?

I updated to the latest IOS and now my passwords don't work. Reset 4 time which reset for my iPad and iPhone but I cant log into my itunes account using my apple ID it indicates an error, Help?

This may sound crazy, but download any free app. This often "shocks" the other apps into working.

HT1414 If I don't update an app how do I get rid of the reminder?

If I don't update an app how do I get rid of the reminder

You don't. Sorry.

I'm trying to sign in to icloud on my laptop to access my itunes but it says my apple id is valid but wont open. I don't have an apple phone, I have an android phone. How can i get round this?

I am trying to access some of my songs on itunes on my pc but it's says I need to install icloud. I did this but it says I need to sync my phone but that is an android phone. It says my apple id is valid but still won't let me sign in. How can I get round this?

Enchanted1 wrote:
All this and I still don't have enough space on my startup disk, but that's another whole question!
No, this should be the number one thing you are concerned about.
Until you get this sorted, there is a good chance you may simply lose everything.
Do you hav ean external drive?
If so copy the entire /Music/iTunes/ folder to the external drive.
Then you can delete /Music/iTunes/ empty the trash and recover this space.
Do this then Apple menu > Software update.
Restart the computer
Then post back.

HT5621 I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!!

I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

For some apps it seems impossible to determine the price before, or even after, installing them. How can I get round this?

For some apps it seems impossible to determine the price before, or even after, installing them. How can I get round this?

Can you be clearer about what you're seeing? The price should be clearly stated up front... Is that not the case? Note that there may be additional taxes that will increase the final price, and that can't be included in that up-front listed price, since taxes are different everywhere.

I have the iPhone 5 and already have it set up, however im trying to put CDs on it from my computer and itunes is trying to get me to set it up from scratch. How do I get round this?

I have the iPhone 5 and already have it set up, however im trying to put CDs on it from my computer and itunes is trying to get me to set it up from scratch. How do I get round this?

You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

Have downloaded 5s iPhone. Instructions for activating iCloud gives wrong email address to verify account. How can I get around this problem and get my phone set up with iCloud

Have downloaded 5s iPhone. Instructions for activating iCloud gives wrong email address to verify account. How can I get around this problem and get my phone set up with iCloud

elhoseny wrote:
... Instructions for activating iCloud gives wrong email address to verify account..
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

I've logged onto iTunes, but it's asking me security questions because it's a new device, and I'm getting the answers wrong, but iTunes wants to reset but send the new passwords to my ex partners email address how can I get round this.

I've logged onto iTunes, but it's asking me security questions because it's a new device, and I'm getting the answers wrong, but iTunes wants to reset but send the new passwords to my ex partners email address how can I get round this.

I believe part of the recovery process is you get an e-mail allowing you to reset questions. If that e-mail isn't correct either because your son set it up then you really have no option but to ask Apple again. They are getting strict abotu security and given the number of "My iTunes account got hacked" posts here I can guess why. They have no way of knowing you really are the owner of the account. It's like me going to a policeman and saying, "See that car over there? That is mine, can you open the door for me?" and the police opening it on that basis alone.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

I want to switch countries but I have a small amount of money left in my account so it won't let me change. How do. Get around this?

I want to switch countries but I have a small amount of money left in my account so it won't let me change. How do i get around this? It's the princely sum of 6p.

If it is your Apple ID account you should know the answers...if you cannot remember, contact AppleCare at http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team, or the site from http://support.apple.com/kb/HT5699

TS4006 I want to set up "find my ipad" on my sister's ipad, so we can find each other's iPads. However, this seems to require differing individual cloud email addresses, so one ipad wouldn't recognise the other one. How do I get round this?

I want to set up "find my ipad" on my sister's ipad, so we can find each other's iPads. However, this seems to require differing individual cloud email addresses, so one ipad wouldn't recognise the other one. How do I get round this?

Many thanks for the quick response.
I'm fine with using the same ID for iCloud, so I'll give that a try.
You mention that a lost ipad can be found from any computer. As a relative computer novice, I didn't know this. How would I go about carrying out such a search?
I don't think I'd use the find friends app. My concern is to find a lost or stolen ipad.
Thanks

HT1212 My device is disabled and I can't open/unlock it to trust the computer so I need to know how do I get around this problem please.

My device is disabled and I can't open/unlock it to trust the computer so I need to know how do I get around this problem please. I don't mind restoring it updating anything that will work

Follow the instructions in the support document that you linked to the forum with. See the section about not syncing. You will probably need to erase it in iCloud to be able to restore it as new. Remove the device from your iCloud account which will disable Find My iPhone.

I put the wrong birthdate in when I originally set up my icloud account. How can I get past this problem?

I Originally put in a wrong number in my birthdate when creating my new account. How can I get past this problem to fix this?

Go to My Apple ID to manage your iCloud ID, sign in and select the Passwords and Security section, answer the two security questions to the right, then enter the correct birthdate on the bottom right.

I have given my old iPhone to a mate and now I can see what is going on inICloud on his phone. How do I get round this please?

I have given my old iPhone to a mate and now I can see what is going on inICloud on his phone. How do I get round this please?

he should stop using ur apple id.

I've just downloaded itunes on a new computer, and I'm downloading music from the cloud, but it seems to stick on certain songs and won't download them at all, stopping at a certain point. How do I get round this?

Hi all,
I've just downloaded itunes onto a new computer, and I'm currently downloading previously owned music from the cloud. However, it keeps sticking on various songs - it will get part of the way through and just stop, this seems to happen to about 1 in 10 songs. How do I get round this?
Also, once I've finished dowloading from the cloud, how do I get my library to display only the songs I've downloaded, and not all the other ones that I don't want anymore?
Cheers, Alex

On the new laptop, launch iTunes. From the menu bar click Store / Authorize This Computer.
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer

I have 2 apple ID one of the emails i used was hacked into a while back and now the password don't work to open that particular account in order for me to update my apps ? how do i get round this problem

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