I have 2 emails accounts one sends and receives fine with a POP account the other IMAP and I'm buggered if i know how to change it or to even check the answer from this question. OMG is there a computer buddy who can help this idiot pleeeeease

Firstly I apologise for my dumness when it comes to computers.
We have a new imac and i have tried to set up our emails. One is setup up under POP (and is fine) and the other under IMAP, its the later that doesnt send or receive. What do I need to do to change the setup. I go into 'account' and where to from there??

You can access, usually under the Apple (icon) menu in the main desktop
window, note item with name "About this Mac" & click on that, to see more
information about your computer, its OS X version, and other. The system
version and build model are there. Do not post a serial number.
If you are setting up Mail in a Mavericks OS X 10.9.x system, there often
is access to information in the Help viewer from the main menu bar, or
in an open mail application. If you have a Gmail or other account, that
info is often on their home page where setup and help are located.
The settings of each email account may vary according to their provider;
so you would have to change your computer to accept them. An older
link to a general look at that issue, change IMAP to POP, is covered here:
https://discussions.apple.com/message/16770816#16770816
While that may not answer your question, you could use the info in
your Mac OS X system Help viewer and use its search; or maybe
a Spotlight search to see an answer online.
You have to learn some basic things in order to actually use these...
and it helps to expand that so you won't have to pay for tech service
on things you can do yourself in a few minutes, beyond easy stuff.
Of course, you're hearing this from a guy with no ISP email, ever.
So mine are web-mail only; & I never save email to a computer.
PS: If you have a new Mac with an AppleCare plan, you may be able
contact Support for help. Ask someone (for 90 days, or up to 3 years
if the Plan was extended) there at AppleCare, for their guidance.
http://www.apple.com/support/contact/
Good luck & happy computing!
edited

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HT1338 I can no longer use Macmail for my btinternet account. I was advised to delete the imap account and begin again with a pop account for incoming mail. My Macbook will not let me do that and neither BT nor Yahoo have been able to help.

I can no longer use Macmail for my btinternet account. I was advised to delete the imap account and begin again with a pop account for incoming mail. My Macbook will not let me do that and neither BT nor Yahoo have been able to help.

Btinternet being your internet service provider? If I'm correct, have you followed their directions:
http://btbusiness.custhelp.com/app/answers/detail/a_id/7073/c/2048,2053,3883,206 5
Just found a seemingly newer article (and there are several more on the right of those pages):
http://btbusiness.custhelp.com/app/answers/detail/a_id/7071/related/1/session/L2 F2LzEvdGltZS8xMzU0NzI1NTMyL3NpZC9qaThFVi1jbA%3D%3D

Please, please is there anyone in BT who can help ...

Sorry this saga is a bit long.
I have been a BT customer for about 25 years.
Since December 2011 I have been on their Unlimited Anytime and Mobile plan. I paid for my Line Rental Saver in October 2014, i.e. To October 2015..
In September I received notification that the price of the Unlimited Anytime and Mobile plan would rise from £15.96 to £16.99
In December 2014 I received my bill (including the December 1st price rises).
It was about £7 more than it should have been.
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1.Unlimited Anytime and Mobile Plan 1 Dec-11 Dec 14 £ 2.08
This is the cost of your Phone Line up to 11 Dec 2014 at £5.66 a month
2. Unlimited Anytime and Mobile Plan 12 Dec-11 Jan 15 £ 5.66
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from 12 Dec 2014 to 11 Jan 2015
Includes your Anytime calls plus calls to UK mobiles
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On 12/1/15 I raised another complaint 150112-***** to ask why. I did not get any response on this one.
On 13/1/15 I received my next bill to say I was now £20.86 in credit and that “You've stopped your Unlimited Anytime and Mobile Plan”. Which I hadn't of course.
I received another email from BT Order Management to say they'd call me on 22/01 before 8pm to discuss further. They never did.
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Can anyone in BT help?

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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>

I have 2 emails accounts one sends and receives fine with a POP account the other IMAP and I'm buggered if i know how to change it or to even check the answer from this question. OMG is there a computer buddy who can help this idiot pleeeeease

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