Please, please is there anyone in BT who can help ...

Sorry this saga is a bit long.
I have been a BT customer for about 25 years.
Since December 2011 I have been on their Unlimited Anytime and Mobile plan. I paid for my Line Rental Saver in October 2014, i.e. To October 2015..
In September I received notification that the price of the Unlimited Anytime and Mobile plan would rise from £15.96 to £16.99
In December 2014 I received my bill (including the December 1st price rises).
It was about £7 more than it should have been.
There were two items that I did not understand:
1.Unlimited Anytime and Mobile Plan 1 Dec-11 Dec 14 £ 2.08
This is the cost of your Phone Line up to 11 Dec 2014 at £5.66 a month
2. Unlimited Anytime and Mobile Plan 12 Dec-11 Jan 15 £ 5.66
This is the cost of your Phone Line at £5.66 a month, charged in advance
from 12 Dec 2014 to 11 Jan 2015
Includes your Anytime calls plus calls to UK mobiles
The cost of the plan had already been calculated in the first three items in the bill which came to £19.25. This was what I was expecting.
On 21/12/14 I raised a Complaint 141221-******, These two new items refereed to the plan had already been calculated in the first three items in the bill and also they then state "This is the cost of your Phone Line" and I have already paid for this by Line rental saver. I asked them to reissue this bill.
I received a call the next day and was told there had been an error in the account (he called it a “Bridge” error). He said it would be corrected in the next couple of weeks.
Great I thought. He also said he would update me further but I did not receive any updates and so I raised another complaint (150106-******) on 6/1/15 to ask for an update as I had been told the original complaint would be closed on 5/1/15. I received a call to say that the problem was being handled by someone else.
I then started receiving emails from BT Order Management who said they would call me but they never did.
On 12/1/15 I raised another complaint 150112-***** to ask why. I did not get any response on this one.
On 13/1/15 I received my next bill to say I was now £20.86 in credit and that “You've stopped your Unlimited Anytime and Mobile Plan”. Which I hadn't of course.
I received another email from BT Order Management to say they'd call me on 22/01 before 8pm to discuss further. They never did.
On 22/1/15 I then received another email “Thanks for your BT Order: here's the detail”. It said I had ordered “Unlimited Anytime Plan “which I hadn't and it also included a £50 Connection Charge!
After this on 22/1/15 I tried On Line Chat who put me through to the Order management Team and said she would cancel the order. It disappeared off my account on BT.com.
On 23/1/15 the order re-appeared on BT/com and so I phoned 0800 800 150 and asked for the Billing Team. They could not understand the problem and eventually she said she would cancel the order and that I would be put on the basic BT call service (i.e. £0.00/month).
On 23/1/15 I lost my phone connection. I get dial tone but I just get the message “The number you have dialled has not been recognised.
Can anyone in BT help?

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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