I have a black box showing up on my desktop that I cannot get rid of which is preventing me from getting into Itunes. How can I get rid of it?

I have a black miniplayer box that has shown up on my desktop that I cannot get rid of that is blocking me from getting into ITunes.
How can I get it off ?

Reboot and see whether it goes away.

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Hello,   I just bought Acrobe Pro, and a box shows on my screen saying that it cannot be validated. What should i do?

Hello,   I just bought Acrobe Pro, and a box shows on my screen saying that it cannot be validated. What should i do?

Where did you “buy” this software? If you purchased directly from Adobe or an authorized Adobe reseller, contact Adobe Customer Support via website chat or phone.
          - Dov

HT204150 i have deleted all contacts in icloud but still have them on my iphone (which is backed up as well to iTunes) how can i restore the iphone data to the iCloud so it will resend it to my mac book and iPad?

i have deleted all contacts in icloud but still have them on my iphone (which is backed up as well to iTunes) how can i restore the iphone data to the iCloud so it will resend it to my mac book and iPad? I have switched my iphone to airplane mode so it is not connected to the internet and so icloud can not wipe it at the moment.
thanks roy

There's a menu choice (I think under "Files") that lets you sync purchased items on a device back to itunes. Look for that.
iCloud does not store music. If you want to do that you'd have to subscribe to itunes Match, but to get music to the match servers, you need the music in the itunes library on your computer.

HT4972 I have a new computer and a old iphone 4 that hasn't been updated in a long time. I logged into itunes on my new computer and plugged in my phone and there is no option to sync. ;( suggestions?

I have a new computer and a old iphone 4 that hasn't been updated in a long time. I logged into itunes on my new computer and plugged in my phone and there is no option to sync. ;( suggestions?

The ipod is not a backup device. The music sync is one way - computer to ipod. the exception is itunes purchases. Without syncing: File>Transfer Purchases
Copy everything from your old computer, or your backup copy of your old comptuer, to your new one.

HT5035 I credited my iTunes account with an iTunes Gift Card. I now have $0.41 left in it which is preventing me from amending my iTunes account details. What do I do?

I have a small balance left on a iTunes card - $0.41 which is preventing me from changing my country on my iTunes account. How do I bring my account to a nil balance?

Click here and request assistance.
(75013)

Hi I have a paid ExportPDF subscription valid to novembre 2015, but I cannot convert because I am registerd as having a free account. How can we change this asap. I need it now.

I need this problem solved asap.

Hi walther.hasswijk,
I checked your account, but don't see any record of an ExportPDF subscription. There was, however, an order placed today, which looks like it may be for an Acrobat Pro subscription. It appears there may be an issue with the order processing. I would like to suggest that you Contact Customer Care. An agent should be able to get things sorted out for you.
We'll get you taken care of!
Best,
Sara

I have a black dialog box on my display that I cannot get rid of. It displays text of whatever I am in, apps, docs, etc, and I have been unable to get rid of it.

I have a black dialog box on my display that I cannot get rid of. I was cleaning my keyboard and must have hit some combination of keys that caused it. It shows text announcing everything I open on the display or am looking at. Can anyone help me turn this off? Thanks.

Hi there francone,
It sounds like you may have the Picture-in-Picture Zoom option enabled. Take a look at the article below for more information as well as how to disable it.
OS X Mountain Lion: Zoom content on the screen
http://support.apple.com/kb/PH11488
-Griff W.

I have these black boxes surrounding things, e.g., there is a black box around the red "close" button on the upper left corner of this page. There is also an oblong black box

Hi - I'm not only having trouble waking up my MBP from sleep and having to restart repeatedly which is a pain in itself, but now when it restarted, I have these black boxes surrounding things, e.g., there is a black box around the red "close" button on the upper left corner of this page. There is also an oblong resizable black box sitting on top of anything. The content changes depending on the actions I take. Right now it says, "You are currently on a close button. To click this button, which closes the current window, press Control-Option-Space." Right now I'm open in Firefox, but it doesn't matter if only Finder is open, it's still there. I've tried closing all my applications and restarting and I also reset the PRAM. It won't go away. It's probably something simple, but I don't know how to get rid of it. Any suggestions are welcome.
Thanks,
Janet

Thanks so much. I saw this on "desktop strangeness" immediately after I posted and tried to retract my question. It worked perfectly. I'm not sure how VoiceOver got turned on unless something happened when I was trying to wake up the computer. I open the lid and it flashes whatever is open and then the screen goes black and I can't wake it up. Still looking for the resolution to this.

I just upgraded to iPhoto '11. When it was finished many pictures do not appear. I have a black box but the information for the picture is still there. Some are raw and some are jpeg. Also lost all albums. Can anyone offer assistance?

I just upgraded to iPhoto '11. When it was finished many pictures do not appear. I have a black box but the information for the picture is still there. Some are raw and some are jpeg. Also lost all albums. Can anyone offer assistance? Using iOS 10.7.5

Apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - run Option #4 to rebuild the database.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

My kids have been playing on my iMac and I now have a black box on the screen that describes where the cursor is or what I am typing etc.

My kids have been playing on my iMac and I now have a black box on the screen that describes where the cursor is or what I am typing etc.
Can anyone help me with removing this box
I thought it might be subtitles but not sure?

How about asking your kids?
Care to share which OS you are using?

I have these black boxes around my active pages, but I have voice-over disabled, any help?

I have these black boxes around my active pages, I looked online for pointers but they all pointed to me disabling my voice-over in the universal access option on system preferences. My voice-over wasn't enabled and the boxes are still here, any help?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

I have a black box always open on my desk top , telling me what commands i am doing . it started when i pushed all the keys on my keypad !

i have a black box always coming on my desk top , telling me every command that i am doing , it happened when i pressed all the keys on my keyboard.

Hi Josh,
Thanks for taking the time to contact us here a Novation for technical support. Lets continue to correspond via email so we can get your issue resolved.
Thanks.
Mike Towns

I am running OS10.6.8 and have a mail box duplication. I use gmail and when I open my mail I have both the Apple Mail and another set of boxes for Gmail. Both get all mail and when I delete from one, it deletes from the other. How can I get rid of the dup

I am running OS10.6.8 and have a mail box duplication. I use gmail and when I open my mail I have both the Apple Mail and another set of boxes for Gmail. Both get all mail and when I delete from one, it deletes from the other. How can I get rid of the dup

Hi,
According to your descriptioin, I don't think this is system problem, it should be Intel driver problem. It would be contact Intel to confirm this issue whether this is their driver problem.
Roger Lu
TechNet Community Support

I have a new Apple TV which is working fine except that I cannot access .mov files which are in my iTunes Library. How can I get to these? I can run them on my computer and select Apple TV on the screen, but the Apple TV goes to a black screen

I have a new Apple TV which is working fine except that I cannot access .mov files which are in my iTunes Library. How can I get to these? I can run them on my computer and select Apple TV on the screen, but the Apple TV goes to a black screen

Mov is a container format, you'd need to look at the codec used by the movie file inside the container to know whether it will work with the Apple TV or not.

HT2305 I have forget my 4 digit passcode for my ipad 3 and exhausted all the attempts, Now the screen shows "ipad is disabled connect to itunes" How can I unlock my ipad now. Also I have not put "Find my iphone" in icloud as well. Please guide me to unloc

I have forget my 4 digit passcode for my ipad 3 and exhausted all the attempts, Now the screen shows "ipad is disabled connect to itunes" How can I unlock my ipad now. Also I have not put "Find my iphone" in icloud as well. Please guide me to unlock it.

Also when I am trying to connect ipad to my windows PC, it shows, your software is up to date and later starts restoring while updating again. Then automatically it stops to update halfway and I have to repeat the process again and again, still in vain.

I have a black box showing up on my desktop that I cannot get rid of which is preventing me from getting into Itunes. How can I get rid of it?

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