I have a contact in blackberry messenger that has shown ...

I have a contact in blackberry messenger that has shown busy for about a week now. I have not tried to send a message to them. I set an alert to let me know when concat is no longer busy and the alert has not went off. Could they have switched devices and no longer have that pin number, but if that was the case then wouldn't the contact be deleted from the list completely? Please advise as to why contact shows as constantly busy.
Thank you so much,
Melody

When a user A changes device, the new owner B stays in YOUR contact list, with the same name as A. Then if you write to that contact, believing it is A, then your message is sent to B.
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