I have a credit but it is asking for the the redemption number. I no longer have the card

I have a credit on my accuont but when I want to purchase a song it is asking me to plug in the redemption code on the card. I no longer have the code number. Why is it asking for the numer if my acount clearly indicates the credit?

Try getting a refund for it. Unless you’re the device’s original owner, Apple won’t unlock it for you.
(120198)

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Hi. How can I delete my icloud account on my iPhone? I don't have that email address I was using anymore. I tried deleting it but it is asking for the password and I don't remember it.

Hi, How can I delete my icloud account on my iphone? I don't have that email address I was using before anymore and I already tried deleting the account but it is asking for the password and I don't remember it.

Hi ale.vica,
You need to go to Manage your Apple ID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, and sign in with your current Apple ID and password and do the following:
1.     Edit your current Apple ID and change it back to the ID which is displaying for your iCloud account. You do not need to verify it - this is only a temporary change
2.     Go into Settings>iCloud on your device and delete the iCloud account. Use your current password when your are prompted for a password
3.     Once the old iCloud account is deleted, go back into Manage your Apple ID and change your ID back to the current one
4.     Go back to Settings>iCloud and sign on with your current ID and password
That should take care of your issue!
Cheers,
GB

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...????

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...???? In the box with the disk came the product key, have put it in and it doesnt work. Please help..x

unfortunately - you can not. you can't even buy outlook by itself at microsoft's own website.
does it have to be outlook? maybe you can get away with using something else that's outlook compatible.
how about trying Thunderbird for Mac OS?
or maybe you can call apple and let them know you purchase the wrong version - they might give you a break and just pay the difference for the home and business version.
good luck

HT1766 I have restored my i phone 4 and trying to restore from the back, but it is asking for the password, but when I entered the Itunes password it is not accepting it, how can I restore the password?

I have restored my i phone 4 and trying to restore from the back, but it is asking for the password, but when I entered the Itunes password it is not accepting it, how can I restore the password?

Hello hskod,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
You can keep trying to restore the device from backup until you remember the password. If you're having trouble, try:
Leaving the password field blank
Your Apple ID password
Your computer account password, if you have one
Email passwords you may have used
Your Wi-Fi network password
Website passwords you may have used
A password for hard-disk encryption software, if you use it
Have a nice day,
Mario

I have an airport extreme space station which works fine, but does not ask for the password so anyone can get on my network. I don't know what to do to fix this.

I set up airport wifi with a WEP password, but it never asks for the password and anyone can enter my network...what to do?

Is it possible to backtrack your way out of the keychain?
Yes:
Run the Keychain Access utility found in \Applications\Utilities
In the category column (on the left side of the utilities' window), select "All Items."
In the right column look for your Network Name. It will have a "Kind" of "AirPort network password."
Delete every entry that has both your Network Name with this Kind.
What can I do to test or reset?
You can completely erase all the base station's passwords by performing either a "hard" or "factory default" reset. You can also temporarily disable these passwords for up to five minutes so that you will have enough time to change them using the AirPort Utility, by just performing a "soft" reset. I would recommend this one first.
This would also be a good time to consider using WPA or WPA2, instead of WEP, as WEP is no longer considered secure.
I got the airport extreme based used with no softward and set up with reset on airport base and followed instructions.
You can download a copy of the AirPort Utility, that runs on OS X Tiger here.

I have the activation problem to. I deleted my iPad from my iCloud account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do

I have the activation problem to. I deleted my iPad from my Find My iPhone account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do. I can't use the apple id Apple is asking for because my iPad is not linked anymore.

Hi JL Kamsoerie,
Try using the information in this article to help you troubleshoot this issue with the Activation Lock on your iPad:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

HT3702 I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

HT201441 Hi, I purchase an ipad from a private party and the ipad was working properly until one day my daughter screw up the password he set. Now the ipad is locked and I try to restore and reset it over again. But it keep asking for the owner id to do i

Hi, I purchased an ipad from a private party a while back. The Ipad was working properly until today my daughter scew up the password and it now locked. I did a restore to the Ipad. But I could not set it up. Cause it kept asking for the previous owner id. And I now don't have the previous owner number. Is there a way that I could set up Without his ID?

Cancel the sale, return it to the original owner temporarily, and tell him to take the device and its purchase receipt to a physical Apple Store.
(120467)

HT1766 I am trying to restore my new iphone from a previous backup but itunes is asking for the backup password. But I never had one.

itunes is asking for a password for the backup that I did not set. I can NOT set up my new iphone and restore it from an old backup. What can I do?

This message is asking for the password that was added when the backup was first created IF you don't have this passcode you will be unable to restore from this backup.
Good luck Friend.

HT1689 Changed apple ID but it always asks for the old I'd

I changed my apple ID but every time I sign in it asks for the old one, even if already signed in on new id. Please advise.

Did you create a new account or update the old one ? If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can download updates to its apps.

My iPad security code was reset, but I can't remember it. I have tried to restore it in Recovery mode, but it still asks for the passcode, and therefore can't be found in iTunes. What else can I try?

How can I reset the passcode/connect the device to iTunes/restore?

If you follow the steps below closely, it should not ask you for passcode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

Have installed and reinstalled flash player, but videos still ask for the latest which I did

I have installed, removed, reinstalled the latest flash player, but the videos still ask me to download the latest
Trying to view adobe games STAGEJUK3D it tells me you need the latest Adobe Flash plugin to enjoy this INSTALL FLASH PLAYER 11

What operating system?
What browser?

I updated my phone but it's asking for the wrong apple ID email. It is the same account, I just changed the email it is linked to.

In the iTunes & App Stores section of my Settings it is under the correct email address. For iCloud settings, though, it is under an email address that is so incredibly old I haven't used it in years. You can't change the Apple ID field in the iCloud settings. It is greyed out. How do I get it to change? It keeps alerting me constantly that it can't update because I'm not signed in.

Settings>iCloud>Delete Account.
Settings>Mail, Contacts, Calendar>Add Account>Sign in using the correct username and password.

HT1595 In a hilton hotel and the honors internet is recognized by my apple tv but it doesn't ask for the password. It says it's connected but it won't bring up iTunes because it's not really connected. help!

I'm in a Hampton Inn trying to connect my apple tv to the wifi. Apple TV recognizes and says it's connected but doesn't ask for the password and is not actually connected because it can't download Itunes. How can I get the Apple TV to ask for a password. I noticed another wifi connection from someone in another room and when I clicked on that the Apple TV asked for the password, but doesn't for the hhonors wifi. Anyone know what to do?

Thanks vazandrew. I had to call the provider, but they have 24/7 service. They had to manually add the device. Thanks for your help.
Hank

Ask for the file name when printing on XP x64

I have just installed my CS3 on Windows XP x64. Installation was successful and all is working fine. But there are few things which are working differently and I can not find any way to fix it.
One of the problems I have is that I can not have it so that I will be asked for the name of the PDF file created. It simply goes through and allocates name of the file used for printing. It happens for all applications i.e. Word, Excel, InDesign, Corel. In my automatic processes I realy need to be prompted for the file name / location. Is it possible to modify some settings to have it under XP x64 ??? I hope it is.
Thanks for advise.
Tony

I would like to add few details which may help to find the source of the problem.
When I will select Adobe PDF as a printer, then click on Properties and select
Prompt for Adobe PDF filename
in Adobe PDF Output Folder then printing starts and will not progress at all. If I will change the Adobe PDF Output Folder to local it prints OK but is not asking for the file name / destination.
How I can have it printing and asking for the file name / destination ? Or maybe on XP x64 it is not possible at all ?
Regards,
Tony

I have a credit but it is asking for the the redemption number. I no longer have the card

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