I have a macbook and I'm having trouble backing up my pictures on an external hard drive. The Macbook won't install the backup drive soft ware? It is a new Sea Gate hard rive from costco.

You don't want to install the software that came with the drive, you don't need it and it will be problematic. Connect the new drive, open Disk Utility, select the new drive and partition it using the GUID partition scheme, then format it as Mac OS extended journaled and it will be easy to use with your Mac.

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HT203167 I have a ipad and I am having trouble downloading a rental that has already been paid for

I have a ipad and I am having trouble down loading a rental that I have already payed for

I have an iMac late 2007 and made the jump from Snow Lepeord to Mavericks with only one problem - iPhoto will not update in my ADMIN account but all of my STANDARD accounts did, but that is a problem for a different thread.
The only suggestions I have is to make sure you have an Aluminum iMac and not the WHITE model, another poster made the mistake of thinking he bought a 2007 model because he bought the 2006 model in 2007.
Make sure you have the Intel Core 2 Duo processor as I think that is part of the minium requirements.
I have included a screen cap. of About this Mac - and yes I am running 6 GBs of RAM as I later found that this mac could run 6 GBs.
Hope this helps......

I have a new MacBook and I'm having trouble with the help section. I would like to rearrange the order of my photos with in an Event, how do I do this? I follow the directions but it will not work. Thanks for some tips.

I have a new MacBook Pro and I'm having trouble with some of the Help sections. I want to rearrange the order of my photo's within an Event. I have followed the directions but it will not let me do it, what am I missing? Thanks for any tips.

Are you talking about iPhoto? If you are please post this in the iPhoto forum, thanks!

Having trouble backing up Aperture Library to an external hard drive

I'm using a brand new 27" imac and simply trying to back up my Aperture Library from my finder menu to my external drive. My Aperture Library currently is about 65gb. The file starts transferring (takes about an hour), and about 2/3 of the way through it, I get an error message that states "The operation can’t be completed because an item with the name “Aperture Library” already exists." The operation stops, and the file size of my Aperture Library on my external drive ends up about 45mb approx, only partially transferred, so not a full backup. Happens every time. I have deleted everything and reformatted my external drive and still get the same message. When I try to create a vault and back it up on my external drive, I get an immediate error that states "The new vault could not be created because the file system of the destination volume is unsupported". Any ideas how to address this? All I really want to do is have an off-site backup of my full Aperture library.

You will have this problem using that format, the Library needs to be on a disk formatted Mac OS Extended (Journaled). You can reformat the drive. Or you could try creating a disk image formatted correctly and putting the library on that, then storing that on the MS format drive.
Regards
TD

I have Photoshop CS6 and I am having trouble opening the software.

The software opens until the P CS6 opening page says "Reading Preferences..." and then the Force Quit Applications area says "Not Responding"? Any ideas as to why this might be happening? I did an update for Adobe on Oct. 2 and ever since then I have had problems with it crashing or not opening.
Thanks

First, report problems with MacOS 10.10 to Apple so they can get the information they need to solve the problems introduced in MacOS 10.10.
Second, make sure FileVault is off (a few people have seen performance problems with it on).

I have an '09 mac book pro with an iDVD 7.1.2 (1158) and I'm having trouble DVD burning.

I have an '09 mac book pro with an iDVD 7.1.2 (1158) and I'm having trouble DVD burning. I attempted to burn a DVD but the following error message appeared - 'Burning preparation error. Not enough free disk space for encoding the remaining assets. iDVD needs 6,541 GB of disk space to encode the remaining assets, but only 2,179 GB is available at "Macintosh HD". I've moved several items over to an external hard drive but this error message remains. How do I save this movie to the preferred external hard drive?

You can move the iDVD project file to the EHD but you still need plenty of free space on your boot drive for encoding.
It's strongly recommended that a minimum of 20-25 GB of free space be maintained on the boot drive. Otherwise you'll run into what you're experiencing and increased encoding times.
OT

HT201250 I have two external hard drives. One is my Time Machine backup drive. The other I use for external storage of files (documents, photos, movies, etc). Can I set Time Machine to backup BOTH my Mac hard drive and my other external hard drive?

I have two external hard drives. One is my Time Machine backup drive. The other I use for external storage of files (documents, photos, movies, etc). Can I set Time Machine to backup BOTH my Mac hard drive and my other external hard drive?

Yes you can make multiple backups on one hard drive, for example if you’ve 1TB hard drive installed in your PC and you’ve two Mac Machines with 500GB drive each then you just make two backup images with size of 500GB each.
http://www.halfspot.com/use-your-pc-hard-drive-for-time-machine-backup/

I Have a Macbook Pro that does not have a disk drive. How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased. I registered the S/N and I can't find the Free download anywhere only trials.

I Have a Macbook Pro that does not have a disk drive. How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased. I registered the S/N and I can't find the Free download anywhere only trials.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have a Mac, IPad, I phones, and 2 Windows Vista Pcs and I'm having trouble with the Windows Laptop staying connected. I have to re-boot after and extended period of time please help

I have a Mac, IPad, I phones, and 2 Windows Vista Pcs and I'm having trouble with the Windows Laptop staying connected. I have to re-boot after an extended period of time please help. Thanks!

I have a Mac, IPad, I phones, and 2 Windows Vista Pcs and I'm having trouble with the Windows Laptop staying connected. I have to re-boot after an extended period of time please help. Thanks!

I have been having trouble getting my email on my iPad. It started when I brought it to the US on vacation (I live in London and my email provider is Virgin Media). It worked once since I returned, but that is it. I can send emails, but can't get them

I have been having trouble getting my email on my iPad2.
It started when I brought it to the US on vacation (I live in London and my email provider is Virgin Media). It worked once since I returned, but that is it.
I can send emails, but can't get them.
Any ideas, people?

Hi Kharels
Just posted this reply to 2 others with same sort of question:
I have the same issue as i have my own email address and only want to use.
There are two ways around this annoying problem. The first is to set up your own domain email account alongside your iCloud one, and when you go to send each email tap on From and you get a choice of emails addresses to reply from... ie your own domain or the iCloud one. This is tedious though.
The other is to set up your iCloud email as normal, then create a new one altogether. Choose 'Other' when creating this new account. Then put for the incoming server mail.me.com, along with your user name and password. For the outgoing server put the server you want to use - ie your own domain one. This is therefore a hybrid account and does work.
Now switch off the email for iCloud (leaving on Calendar, Address Book etc). Switch on the email for your hybrid account (which of course is iCloud incoming as well).
Providing you have directed your own domain email address to your me.com one, you will find the iPhone should behave itself and you can use the folders etc and these will synch with your Mac ok.
Hope this work for you - let us know.
Simon

I have a macbook air and and hdmi that i have used many times, but not all of a sudden the tv won't recognize the hdmi. The computer flashes when it is plugged into the hdmi but the tv says "no signal" and the airplay displays option says "no device"

I have a macbook air and and hdmi that i have used many times, but not all of a sudden the tv won't recognize the hdmi. The computer flashes when it is plugged into the hdmi but the tv says "no signal" and the airplay displays option says "no device detected" and the drop down bar is grey and locked.

I have a macbook air and and hdmi that i have used many times, but not all of a sudden the tv won't recognize the hdmi. The computer flashes when it is plugged into the hdmi but the tv says "no signal" and the airplay displays option says "no device detected" and the drop down bar is grey and locked.

I have mail Ver. 7 and I am having trouble syncing my work gmail account

Hi,
From the time I have upgraded to Mavericks, I am having trouble syncing my gmail emails. After the mail update my personal mail accounts from gmail are working fine but I am still having trouble with my office gmail account. I am receving new emails in my web browser inbox but not in the mail application. Also, I could only see the new messages if I quit the mail application and relauch it. Please suggest any remedy?

So you don't want any help from your fellow users, then. OK, that's fine. But #1 is not a "recourse", it's just a complaint.
As to #2, if you don't want to call Apple Support again, you can use Apple's Support Feedback page:
https://ssl.apple.com/support/feedback/
Regards.

I have the iPhone 4 and I am having trouble updating to iOS7

I have the iPhone 4 and I am having trouble updating to iOS7. Though I initially didn't care about updating, I can't download certain apps without updating to i0S7. I have tried to update while wireless and while connected to iTunes, but it is saying that I do not have enough storage space to update. I have heard that I can remove the music from my iPhone (creating space), update my phone to i0S 7 and then put my music back onto my iPhone, but how do I go about doing this? I don't want to make a mistake and lose all of my music. Does anyone know of another way that I can update without having to delete more music, photos, apps etc. ?

As long as your music is in iTunes, you can delete it from your iPhone no problem. iTunes will not change. You cannot update if you do not have enough space, so if you can remove that music and some photos, it should work then.

TS2446 Hello, I'm Bethany and I'm having trouble with my apple ID I tried to buy something from he app store and they assed me some questions and anyway i have locked my account and don't know how to unlock any help with be very helpful thanks.

Hello, I'm Bethany and I'm having trouble with my apple ID I tried to buy something from he app store and they assed me some questions and anyway i have locked my account and don't know how to unlock any help with be very helpful thanks.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have an older Sony digital camcorder, and I am having trouble importing the movie files. Sometimes I get the audio in iTunes without the picture. I have a Pinnacle Dazzle interface. What am I doing wrong. Is there a way to skip the dazzle device?

I have an older Sony digital camcorder, and I am having trouble importing the movie files. Sometimes I get the audio in iTunes without the picture. I have a Pinnacle Dazzle interface. What am I doing wrong. Is there a way to skip the dazzle device?

Chances are the pinnacle is producing .avi files or MPEFG1/2 streams - iTunes may know how to decode the audio but not the video. Download Handbrake and try running the Pinnacle files through it and adding to iTunes - use Universal format unless you have a specific device in mind.
Keep copies of the originals.
Another option might be to try to install Perian. Can't remember if the Apple MPEG2 plugin allows MPEG2 to be played in iTunes.
AC

I have a macbook and I'm having trouble backing up my pictures on an external hard drive. The Macbook won't install the backup drive soft ware? It is a new Sea Gate hard rive from costco.

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