I have a samsung note and i was aable to work with outlook web app in detail or premium view. Suddently, 2 - 3 ago, i can have only the light version. Help !!

Microsoft says that firefox is a browser that shows the full or premium or detail view of outlook web app. Is there something changed in firefox, or i did something to my samsung, and maybe you can tell me what i made wrong ? Thanks

Hi,
I'm sorry you are having this problem. Are you able to find a link to the webapp in your history that doesn't have 'm' or mobile in it? Maybe you are now being redirected to the simpler version?
Thanks,
Michelle

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PowerPoint presentations not working with Office Web Apps

Hi,
I have deployed Lync 2013 and Office Web Apps Server in order to share PowerPoint presentations. All te sharings are working fine (Desktop, Program, Whiteboard, Poll) but PowerPoint presentations.
I have re-installed Office Web Apps Server several times but it doesn't work:
Discovery URL is OK
Event IDs in Lync Server Event Viewer are OK
I have checked certificate and created it twice and that's not the problem (when tried to use a wrong certificate, the behaviour was different).
Tried aspnet_regiis but didn't worked.
Both Lync Server and Office Web Apps Server are updated.
Servers are Windows Server 2008 R2 SP1.
I have tested both Lync 2013 and Lync 2013 Basic clients but no one works.
When I share a PowerPoint, I can see it follows the whole way through LyncShare, Lync Server and Office Web Apps Server. PowerPoint files get to Office Web Apps Server (different name but I can move then to other workstation and check
they are the files shared).
Clients begin showing a "Loading..." but end showing "Network connectivity lost or server too busy" (after 90 seconds more or less).
If I get URL from Lync-UccApi-0:
https://wacserver.domain/m/Presenter.aspx?a=0&e=true&WopiSrc=https%3A%2F%2Flyncpool.domain%2FDataCollabWeb%2Fwopi%2Ffiles%2F11-1-90C848&access_token=AAMFEECCjUt7489YhSlhQY4GBWcGEIsJ8vG8JQH9w0g_TTTVe3aBEECCjUt7489YhSlhQY4GBWeCApwQgyBHjXVmSaUT70sAAlMNX4oAfTt5Nqgy5sJwqlLneNAxGYYIsFS5edC90AgIDURhdGFDb2xsYWJXZWI&<fs=FULLSCREEN&><rec=RECORDING&><thm=THEME_ID&><ui=UI_LLCC&><rs=DC_LLCC&>
If I put this URL in the browser, it turns black and shows "Loading..." and, after a long while, "PowerPoint Web App...", but it remains in this state (loading) without working.
In the Office Web Apps Server Event Viewer there are some errors related to other services I'm not using, as OneNote, or for Monitoring with the "PositiveDirect" and "NegativeDirect" tokens. Machine also answers it's
Unhealthy, but as I have read, this is not a problem.
In the ULS Logs I just see errors related to these events but logs for PowerPoint work fine. And IIS is answering with "200" (although there are a number of petitions that seem to be repeated:
2013-12-02 16:23:15 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001395077
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 218
2013-12-02 16:23:15 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001396078
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 203
2013-12-02 16:23:17 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001397093
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 203
2013-12-02 16:23:18 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001398093
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 218
2013-12-02 16:23:19 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001399078
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 328
2013-12-02 16:23:20 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001400076
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 234
2013-12-02 16:23:20 WACSERVER_IP GET /m/getdata.ashx s=a%3D0%26WopiSrc%3Dhttps%253a%252f%252flyncpool.domain%252fDataCollabWeb%252fwopi%252ffiles%252f11-1-90C848%26access_token%3DAAMFEECCjUt7489YhSlhQY4GBWcGEBpfUkNifoaqnZCEMbqB4haBEECCjUt7489YhSlhQY4GBWeCApwQgyCHF8jSo70Xws4SrDZyRP3zgH8FZLobf75sHXgxfCmyK4YIxsoPfNC90AgIDURhdGFDb2xsYWJXZWI%26rec%3Dfalse%26thm%3D1%26ui%3Des-ES%26rs%3Des-ES%26%3D&n=-1&r=1386001401076
443 - Client_IP Mozilla/4.0+(compatible;... 200 0 0 203
It seems that something is not working between the clients and Office Web Apps Server. There is not a firewall and machines see each other. Certificate is accepted.
I have tried so many thing but none of them worked.
Does anybody have an idea?
Thanks!

Hi Thamara,
There is a HLB but I thought of that and tested both: with HLB and pointing just a Front End, without HLB. In both cases, results were the same.
I can access the Front End pool web services from the WAC server using the IE.
I'm watching now this event:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
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of format errors appear. I don't know how I could fix it in Windows 2008.
In addition, as I'm making test for share PPT and they aren't finally showed, this error appears also:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>PowerPointViewingServicesWatchdog_App reported status for PPTConversionService in category '0'. Reported status: AppManager: A request appears to be stuck in the queue. [State: ReadyToWork] [Start Time: 12/03/2013 10:35:07] [CorrelationId:
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</HealthReport>
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Thank you very much.
Kind regards.

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I have a samsung note and i was aable to work with outlook web app in detail or premium view. Suddently, 2 - 3 ago, i can have only the light version. Help !!

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