I have an activex prompted and still not working why not

I have called customer service earlier today to try and
resolve why my flash player will not show movies. I have had flash
player in the past and it worked fine.
Now I have prompted my system to allow activeX to "prompt"
and still now movie will play after it has been downloaded and
uninstalled and downloaded again and again.
Please help me.
/kc

There are two different versions of Flash for Windows, the '''''ActiveX''''' version for IE and the '''Plugin''' version used by Firefox and most other browsers.
1.Download the Flash Plugin version setup file from here: 
[http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe Adobe Flash - 32-bit Plugin version]. 
Save it to your Desktop. 
2. Close Firefox using File > Exit 
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, 
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.
4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/

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<Edited by Host>

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I have an activex prompted and still not working why not

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