I have an iPod touch 3.1.1 and want to update it to a newer version, can I do this or not. I am getting very frustrated.

I need help, I have been at this for the last 2 hours and getting no where closer to an answer. Can anyone help me.

I suspect y have a 1G (original) iPod tuch. those can only go to 3.1.3
Identifying iPod models
If not then
To update
The Settings>General>Software Update comes with iOS 5 and later.
Connect the iPod to your computer and update via iTunes as far as your iPod model allows
iOS: How to update your iPhone, iPad, or iPod touch
A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage
A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later. With OSX 10.4.11 you can only go to iTunes 9.X which gets you as high as iOS 4.1
A 3G to 5.1.1 Requires iTunes version 10.5 or later
A 4G to 6 Requires iTunes version 10.7 or later. For a Mac, that requires a Mac with OSX 10.6.8 or later

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If you have both a device that supports AirPlay, and the iPod has Bluetooth turned on, then it should appear in Control Center (swipe up from bottom).
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Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

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I have an ipod touch that is disabled and I get message to connect to itunes. When I connect to itunes, the response is unable to connect due to device password protected. It does not appear under devices so I can't get in to reset it. What can I do?

polaricee1319 wrote:
I have an IPod Touch that is disabled. ...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have it resolved... have a look at this link...
http://support.apple.com/kb/ht1766

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You do not have a 3rd gen 8Gb iPod Touch. There is no such thing - really, truely, double true, extra double protected true. {lllaass, back me up here}
Jailbreaking cannot be discussed on Apple forums., except to point you to the following article: http://support.apple.com/kb/HT3743 which will let you know why Apple strongly cautions against "jailbreaking".
You could sell your current iPod and buy a new one, which will be able to use iOS 5.
GM: gross mismanagement
I suppoose jailbreaking would be a GM!

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i dropped my ipod touch in the street and there is a large crack in the screen can i take it to the apple store and pay to have it fixed there or do i have to send it out?

They can fix it at the Apple Store. I wish you could get it fixed for free, but the warranty doesn't cover accidents like this . It sounds like you understand this, I just want to make sure you know.

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See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

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You will need to get it serviced. You need that Sleep/Wake button working to try a Reset.
Basic troubleshooting steps
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Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself
iPod Touch Repair – iFixit

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Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
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