I have been on hold on your chat service and phone line forever - cancel my auto renewal immediately - adobe exportPDF. I mean immediately.

Your marketing strategies are unconscionable.
I have been trying to cancel my Adobe ExportPDF "auto renewal" (pfft) for an hour now and can't reach anyone. I am a busy man, and this time is costing me money.
I want it cancelled now.

Hi leej97822608,
I'm sorry that you had difficulty getting through to Customer Care--we certainly don't want that experience for our customers. I've checked your account, and it looks like you've already canceled.
Please let us know if there's anything else we can do for you.
Best,
Sara

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Terrible Customer support, I upgraded my account they took the money and nothing works. I have done chat support and was told they were levating to the next level of support and have heard nothing. I have been on hold on the phone for over an hour.

I upgraded my account yesterday. They charged my card and nothing works, I was on with online chat support for a hour last night. I was told they were levating my support to the next level. Never heard back from anyone I have been on hold for over an hour on phone support.
This is really awefull way to treat your customers.

Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I have been on hold for over 3 hours now. 3rd time calling billing department this week

I was told that I was being transfered to the billing department over 180 minutes ago. I have been on hold for over 3 hours and was on the phone with tech for 2 additional hours. This is extremely unprofessional. I was to get a refund for the past 2 months since the issue with PS and DW crashing and the ticket is still open. now i have lost productivity for 2 days due to tech additional day on hold. How is this even possible.

I am on terminal hold in the chat room. Tomorrow, I have to try calling them on the phone. This is what I have sent them so far.
"I see that some of the people in the "community" may have been waiting to chat for several hours! I am trying to purchase adobe cloud on line and I keep getting a message
"Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
I have double-checked my billing address several times and I get the same message. How many times am I being charged for this?"

My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is a

<blockquote>Locked by Moderator as a duplicate/re-post.
Please continue the discussion in this thread: [/forum/1/688252]
Thanks - c</blockquote>
== Issue
==
I have another kind of problem with Firefox
== Description
==
My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is always closed. I need one on one help. Please reply with resolution.
== This happened
==
Every time Firefox opened
== two or three months ago
==
== Firefox version
==
3.6.3
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 (BT-canvas) Firefox/3.6.3 GTB7.0 (.NET CLR 3.5.30729)
== Plugins installed
==
*-npdnu
*npdnupdater2
*Coupons, Inc. Coupon Printer DLL
*Coupons, Inc. Coupon Printer Plugin
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*6.0.12.448
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Shockwave Flash 10.0 r45
*Yahoo Application State Plugin version 1.0.0.7
*3.0.50106.0
*My Web Search Plugin Stub for 32-bit Windows
*Google Updater pluginhttp://pack.google.com/
*Google Update
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll

* If the menu bar is hidden then press and hold the Alt key down, that should make the Menu bar appear (Firefox 3.6 on Windows) (see [[Menu bar is missing]]).
* Make sure that you have the ''Navigation Toolbar'' and other toolbars visible: View > Toolbars .
* If items are missing then see if you can find them in the View > Toolbars > Customize window.
* If you see the item in the Customize window then drag it back from the Customize window to the Navigation toolbar.
* If you do not see that item then click the Restore Default Set button in the View > Toolbars > Customize window.
See also [[Back and forward or other toolbar buttons are missing]] and [[Navigation Toolbar items]]
See http://kb.mozillazine.org/Toolbar_customization

I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?

I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
or
Adobe contact information - http://helpx.adobe.com/contact.html

TS4212 can anyone help please.. since iCloud came on the scene My all in one printer keeps saying it is not USB connected. I have been looking for over a week now   and even chatted with the USA but cannot get it to work

can anyone help please.. since iCloud came on the scene My all in one printer keeps saying it is not USB connected.   what do I do
I have been looking for over a week now   and even chatted with the USA but cannot get it to work.
I am really struggling

Thanks
someone named Eloisa   she gave me   a phone no.   or visit hp.com/uk
cannot make head nor tale of it all. I am old. and find everything hard to undertstand

Have been on hold....

I have now been on hold for over an hour and twenty minutes. This is the fourth call for the
same problem....Photoshop CS4 will not install on a new MacPro.
To see Adobes customer/tech support decline from exemplary to pathetic is astounding.
Sorry Adobe, I no longer see any need to update my products or purchase anything new
from you.
This is just a message from an extremely unhappy customer( I date back to Photoshop 2.5).
I will follow this up with a letter to corporate also.
Uhmmmm.........GM got so big they didn't have to worry about quality. Watch out for GIMP!

One Horse wrote:
…Photoshop CS4 will not install on a new MacPro…
Did you happen to remove a previously installed trial or regular copy of CS4 or a CS3 installation improperly?
"Improperly" means by any other means other than using the respective Adobe Uninstallers in Applications/ Utilities/ Adobe/ ….
For instance, if you dragged anything to the trash. That would have been improper starting with CS3. Previous versions could be trashed, but no more.
If that was the case you need to look for the CS3Clean and CS4Clean scripts on the Adobe site, download them and run them.

I have been on hold for 40 mins 16 sec Need tech assistance!

I have been on hold for 40 mins 16 sec Need tech assistance!

One Horse wrote:
…Photoshop CS4 will not install on a new MacPro…
Did you happen to remove a previously installed trial or regular copy of CS4 or a CS3 installation improperly?
"Improperly" means by any other means other than using the respective Adobe Uninstallers in Applications/ Utilities/ Adobe/ ….
For instance, if you dragged anything to the trash. That would have been improper starting with CS3. Previous versions could be trashed, but no more.
If that was the case you need to look for the CS3Clean and CS4Clean scripts on the Adobe site, download them and run them.

I can't get my recording to work properly. I have been on hold for 55 minutes and I need help

Please someone help me. I have been on hold for ever.
I am writing a project where student are being shown how to create tables in Word. But when I do the recording the recording are screwed up and I can't get student to enter in the text I need them to enter. This project has to be done tonight.
Please advise

Rod meant sharing the screenshot on this post, which you can do by clicking the tiny camera icon. Rod is not an Adobe employee (nor me).
Sreekanth

I have been sampling new imported drum loops. And if I adjust region to song or time strecth it updates the audio file in the library. How to stop this? I lost the original setting to one loop. automatically doing it ??

I have been sampling new imported drum loops. And if I adjust region to song or time strecth it updates the audio file in the library. How to stop this? I lost the original setting to one loop. automatically doing it ??

This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

I have been trying to move pictures to iphoto and am now receiving a message that "you cannot open the application iphoto because the classic environment is no longer supported.

I have been trying to move pictures into iphoto and am now receiving a message the say I "cannot open the application iphoto because the classic environment is no longer supported."

Launch iPhoto the the Option key held down and create a new library. See if you can import those photos into it. If you can then your current library is damaged.
If that's the case make a temporary, duplicate copy of the library and try the three fixes below in order as needed:
Fix #1
delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your Home/Library/Preferences folder.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding the the Option key. You'll also have to reset the iPhoto's various preferences.
2. delete iPhoto's cache files that are located in the Home/Library/Caches/com.apple.iPhoto folder.
Fix #2
Launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library. Select last three options.
Fix #3
Use iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your User/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File->Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

My iphone 4S wont allow me to restore a bckup of icloud it has just rebooted the os and for over 24 hours i have been trying to fix it i use this phone for my job so i need help

My iphone 4S wont allow me to restore a bckup of icloud it has just rebooted the os and for over 24 hours i have been trying to fix it i use this phone for my job so i need help. when i try to restore it says "Your iphone could not be activated becuase the activation server is unavailable, If the problom presests goto apple.com/support" It has done this for 27 hours now PLEASE HELP!!!!!!!!!

- Connect the iPod to the computer and see if iTunes sees it. If it sees it try to get the photos off the iPod.
- Next let the battery fully drain. It will likely take days. After charging for at least an hour try again
- Last, make an appointment at the Genius Bar of an Apple store.

I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct tho

I spend good money for my iPhone i have the iPhone 5 with the new charger slot which is smaller. I have been through at least 3 charging cords and this is not acceptable to me. i never had a problem with this on my older phone. apple needs to correct this and reimburse me for this cord.

Charging cords are covered by the iPhone warranty or their own warranty
if puchased separately. Take your iPhone and the cords to your local
Apple store for evaluation and possible replacement.

HT202159 I have been on to apps store logged in and gone on my purchurse to try and re down load Mountin Lion however it just states an error as accord I can't get it to re down load to launch pad in lion

I have been on to apps store logged in and gone on my purchurse to try and re down load Mountin Lion however it just states an error as accord I can't get it to re down load to launch pad in lion

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

I have an apple id which I have been happily using to purchase from iTunes and it appears on iPad and iPhone. Now I have done something wrong in iCloud and my mobile me Id comes up on iPhone and iPad so I can no longer purchase. What should I do.

I have an apple id which I have been happily using to purchase from iTunes and it appears magically on iPad and iPhone, MacBook and partner's iPod touch. Now I have done something wrong in iCloud and my mobile me Id comes up on iPhone and iPad so I can no longer purchase using this and i can't find a way to reset What should I do? I want to be able to buy apps from iPhone and iPad from this same account and still synch with my mac book and share with my partner's iPod touch.
Any suggestions?

We are users, not Apple. We cannot trace your phone, and neither can Apple.
Please change every password you have. Posting your email addresses and Apple IDs on a public forum is insane. Hopefully a Mod will edit them out for you.

I have been on hold on your chat service and phone line forever - cancel my auto renewal immediately - adobe exportPDF. I mean immediately.

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