Have been on hold....

I have now been on hold for over an hour and twenty minutes. This is the fourth call for the
same problem....Photoshop CS4 will not install on a new MacPro.
To see Adobes customer/tech support decline from exemplary to pathetic is astounding.
Sorry Adobe, I no longer see any need to update my products or purchase anything new
from you.
This is just a message from an extremely unhappy customer( I date back to Photoshop 2.5).
I will follow this up with a letter to corporate also.
Uhmmmm.........GM got so big they didn't have to worry about quality. Watch out for GIMP!

One Horse wrote:
…Photoshop CS4 will not install on a new MacPro…
Did you happen to remove a previously installed trial or regular copy of CS4 or a CS3 installation improperly?
"Improperly" means by any other means other than using the respective Adobe Uninstallers in Applications/ Utilities/ Adobe/ ….
For instance, if you dragged anything to the trash. That would have been improper starting with CS3. Previous versions could be trashed, but no more.
If that was the case you need to look for the CS3Clean and CS4Clean scripts on the Adobe site, download them and run them.

Similar Messages

Terrible Customer support, I upgraded my account they took the money and nothing works. I have done chat support and was told they were levating to the next level of support and have heard nothing. I have been on hold on the phone for over an hour.

I upgraded my account yesterday. They charged my card and nothing works, I was on with online chat support for a hour last night. I was told they were levating my support to the next level. Never heard back from anyone I have been on hold for over an hour on phone support.
This is really awefull way to treat your customers.

Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I have been on hold for over 3 hours now. 3rd time calling billing department this week

I was told that I was being transfered to the billing department over 180 minutes ago. I have been on hold for over 3 hours and was on the phone with tech for 2 additional hours. This is extremely unprofessional. I was to get a refund for the past 2 months since the issue with PS and DW crashing and the ticket is still open. now i have lost productivity for 2 days due to tech additional day on hold. How is this even possible.

I am on terminal hold in the chat room. Tomorrow, I have to try calling them on the phone. This is what I have sent them so far.
"I see that some of the people in the "community" may have been waiting to chat for several hours! I am trying to purchase adobe cloud on line and I keep getting a message
"Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
I have double-checked my billing address several times and I get the same message. How many times am I being charged for this?"

I have been on hold for 40 mins 16 sec Need tech assistance!

I have been on hold for 40 mins 16 sec Need tech assistance!

One Horse wrote:
…Photoshop CS4 will not install on a new MacPro…
Did you happen to remove a previously installed trial or regular copy of CS4 or a CS3 installation improperly?
"Improperly" means by any other means other than using the respective Adobe Uninstallers in Applications/ Utilities/ Adobe/ ….
For instance, if you dragged anything to the trash. That would have been improper starting with CS3. Previous versions could be trashed, but no more.
If that was the case you need to look for the CS3Clean and CS4Clean scripts on the Adobe site, download them and run them.

I can't get my recording to work properly. I have been on hold for 55 minutes and I need help

Please someone help me. I have been on hold for ever.
I am writing a project where student are being shown how to create tables in Word. But when I do the recording the recording are screwed up and I can't get student to enter in the text I need them to enter. This project has to be done tonight.
Please advise

Rod meant sharing the screenshot on this post, which you can do by clicking the tiny camera icon. Rod is not an Adobe employee (nor me).
Sreekanth

I have been on hold on your chat service and phone line forever - cancel my auto renewal immediately - adobe exportPDF. I mean immediately.

Your marketing strategies are unconscionable.
I have been trying to cancel my Adobe ExportPDF "auto renewal" (pfft) for an hour now and can't reach anyone. I am a busy man, and this time is costing me money.
I want it cancelled now.

Hi leej97822608,
I'm sorry that you had difficulty getting through to Customer Care--we certainly don't want that experience for our customers. I've checked your account, and it looks like you've already canceled.
Please let us know if there's anything else we can do for you.
Best,
Sara

I have been on hold for 55 minutes??!!!

are they closed???!!!!

i received a bill today for $526. i called 2 times, the first woman was putting me thru to the finance department, i went back in the loop. the second woman i spoke to said i needed to contact my bank because they did not receive my payment made on 4/23 and that my bank would have to contact them to verify the payment. i called my bank, they told me i needed the fax number of verizon and they would send them a proof of payment. i called verizon back and was on hold for 64 minutes waiting for the billing department. i called from a different line, got thru immediately and spoke to Michael. When i asked michael to speak with a supervisor, he laughed at me and told me he was not going to waste his supervisor's time with my phone call???!!!!!!! ARE THEY CRAZY????!!!!! Is this the way customer service is supposed to treat people???!!!! i am ready to have a stroke.

I have been on hold for over 2 hours!

I haven't had HD channels for 3 days. I have refreshed my set-top box multiple times. This is ridiculous! I will switch back to Comcast this weekend if I don't get resolution to this problem.
Solved!
Go to Solution.

two things that you can try while waiting that sometimes helps when just missing a few channels.
Disconnect the coax from the stb and then reconnect it. A poor connection here can cause some channels not to show up or have tiling.
Then go into Menu-->Customer Support-->Settop box auto correction.
This will reset and refresh all the stb's. With any luck that will take care of the issue.
====================================================================================
Error exists between keyboard and chair.

This is **. I stayed up to order my kids new 6's. I have done nothing all night but get ECPD errors. I have been on hold for 40 min and no live chat is available. Nice job Verizon.

Seriously?

I went onto the apple store app, it at least let me reserve an iPhone and will send an email when apple can talk to Verizon to finalize the order. It's not a perfect solution but at least it's something that I have one reserved! Worked on the website for over an hour and because I get 25% off my calling plan through my company I kept getting an error.

Trying to disconnect Xfinity Home Security - been on hold for 90 minutes.

I recently signed up for Xfinity Home Security, and the service has not worked well at all. We have had technicians out to our house multiple times. Also, I get errors all the time when trying to arm the system from my cell phone. Additionally, it will report doors being open, when they are closed. I have been on hold for over 90 minutes, and they are trying to charge me a huge termination fee to stop the service. I never signed an agreement or agreed to any terms verbally. They added it on at the Xfinitity store and were not able to even give me a printed copy of the services.

@tjg2015
I am sorry for the delay and your troubles. I have sent you a private message to assist you further.

Hi, can anyone please help, ive been on hold ?call for 2hrs this morning !!! GRRR

Telstra has been billing me for additional $250 per month for April and May. You have confirmed that i have been overcharged but the total on screen does not confirm this. The telstra call centre in the Phillipines has just confirmed that i have been on hold and on a call for 1 hr 58 mins!Why is this so hard to fix?????I have wasted over 4hrs on this problem !!!!This is Frustrating the **bleep** out of me !!!!!!!!!!!!!!!!!!

Hello there! Being put on hold for that too long is really frustrating and I know how it feels.I may provide some ideas on how to solve that issue, however, it will not assure you that any of these solutions can solve any of your concern.. Have you checked your account online?Does your device usage justify the amount being charged at your account?
Have you ever enrolled in some plans or promos lately?Have you made any downloads in the net which requires money transactions?Have you checked your data limit if you gor over it?Have you connected your account in some websites that requires money transactions?
If you ever answered YES to any of those questions,better HAVE your ACCOUNT USAGE on your SCREEN and TRY TO REMEMBER your TRANSACTIONS.. or Call Customer Service Representative and tell them to forward your call to the collections department... *there are instances where in an account user device makes downloads over the net without the authorization of the account holder.
HOPE THIS MAY SOLVE YOUR CONCERN, Regards,

When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.

When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.

Finally got through to tech support and found someone who seemed to know what was going on, he walked me through and using appleid.applesupport got me to a point where i could get a new password for the apple id that kept showing up.
I think you were on the right trail and I want to say thanks for your help. Much appreciated
ccl43

I have been lied to and Verizon has wasted over 18 hours of my time hanging up on me and placing me on hold with no solution

On the morning of a charity event that I was running for 350 inner school children my phone asked if I wanted to do an update. I clicked yes and life as I know it has changed. The whole charity event was messed up because I had everyone’s assignment in the phone and the lollipop update made it hard to navigate. One of many things that is wrong is everything I do, I get a pop up asking me if I want to use One Touch Wizard. No matter how many times I click always use one touch, I have to go through 2 extra steps for every move I want to make on the phone. I called Verizon and they stated that they are sending everyone new phones because this update was so bad. However, they cannot send me one because on day 3 after I bought the phone I dropped it and it has a tiny crack in the screen. This crack has never effected the phone and my problems are simply because of this update. In approximately 18 hours of tech support, I have been but on hold for 15 to 45 minutes at a time with no one coming back until I ultimately just gave up and hung up. Often I was promised a call back and it never happened once. Again, I had to call back and start all over. I would call back and have to start the support process all over again. Because of all of my time and the data I had to use for updates and such a Verizon rep gave me 1 gig of data per month for 12 months. I called another time and they said the rep was not authorized to do this because I was on a loyalty plan. So this means that when a Verizon rep tells a customer something you cannot believe it because they can take it back. The only reason I am on this plan is because I paid for several months while I had a non working phone. Verizon sent me 18 straight defective phones. They were deemed defective by the manufacturer. Verizon has no respect for all the time I wasted and I almost lost my job because of it. I now have a phone that is effecting my job and my life and Verizon wants me to pay for a new one. I feel that I am being strong armed and this is a principle thing for me. I decided to post here before I file reports with the BBB, Attorney General and the FCC. I look forward to Verizon’s reply. Thanks!
Michael
Personal Information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Im wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.

I am dual booting my mackbook pro with windows 7 64 bit. Yesterday it started locking up at the disk drive selections screen, when you hold down the "option" butting when powering on. I have been searching all morning, and so far nothing. Thanks. :)

Hey folks,
I have been using bootcamp for months now with windows 7 64 bit, and its been fine, yesterday while I was rebooting to do some gaming, at the hard drive selection screen when you boot holding the "options" butting down, it locks up when I select the windows drive and just sits there for ever. It doesn't throw an error, it boots fine into Lion.
I searched all morning and didn't find anything, was hoping that someone might have an idea.
Thanks in advance

Search again. Microsoft has tips on what to do and Windows has a number of features
system restore points
automatic system repair using the Win7 DVD
system restore image creation
Just like you would with OS X Lion and Lion Recovery and Repair
Use WinClone 3 www.twocanoes.com $20 to make an image just like you would with Disk Utility Restore or Carbon Copy Cloner
rollback to last known good boot check point
rollback a driver or program or any changes
clean out temp files
clean registry
chkdsk
https://discussions.apple.com/people/The%20hatter?view=bookmarks

The Ipod I have been using for years no longer will hold a charge. My wife doesn't use hers so I would like to use it as my main ipod now. How do I get it to sync my play lists?

The Ipod I have been using for years no longer will hold a charge. My wife doesn't use hers so I would like to use it as my main ipod now. How do I get it to sync my play lists?

Hi BFW29,
Thanks for visiting Apple Support Communities.
You can use these steps in this article to set up syncing with your computer and the new iPod:
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
Regards,
Jeremy

Have been on hold....

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