I have downloaded the extensions Pin it & Awesome screenshot and they are in the manager but they dont show up as icons in my browser.

They are not disabled and when I downloaded them to my firefox on my old laptop (just got a new laptop) it wasnt a problem. They just popped up in the top right corner.
Help?

hello KiKiKi, please see if you can move them to your toolbar like it's described in [https://support.mozilla.org/en-US/kb/customize-firefox-controls-buttons-and-toolbars#w_how-do-i-customize-or-rearrange-toolbar-items How do I customize or rearrange toolbar items?]

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Adobe Paper extension for PS CC has worked for many months. Today it disappeared from the Extension menu. I reinstalled and received a "successful reinstall" message but the extension does not appear any more.

Why has the Adobe Paper extension for PS CC disappeared from the Extension menu?

And, of course, as soon as it isn't 3am, I realise that it is because I haven't run the programs in the background. Oh dear...

I have smart playlists on my iphone that i never created and when i connect to itunes and go to "on my phone" they are not listed there but they are definately on my phone. How do i get rid of them?

I have smart playlists on my iphone that i never created, a couple of them are duplicated and I cant figure out how to delete them. When i connect my phone to pc using Itunes these "Ghost" playlists do not even show up when I click "on my phone". These lists are there and they do have songs and work, I just want to get rid of them and I dont know how. Any help would be appreciated.

Okay. Try checking "manually manage music and videos", and then click the flippy triangle next to your device. Then select the items you want to delete and just press Delete on your keyboard.
Uncheck when you're done.

HT1349 I used the 30 day trial of IWork and want to purchase it. But they are asking for my serial number. I don't have one? I signed up on line, and don't have a box with a number. What do I do?

I need help locating a serial number for the 30 day trial of IWork. I would like to purchase it but can't get beyond that point. If it was emailed to me I don't have it anymore. How can I purchase the product?

Peter,
Apple doesn't sell iWork that way anymore.
You have to get it from the Mac App Store if you want to purchase from Apple, or purchase a disk from a software retailler like Amazon. They're quite cheap online now.
If you do purchase an iWork '09 disk, you will need to trash the trial copy and any plist files it has generated before you install it.
Jerry

I just downloaded Firefox 4. None of my bookmarks will load. They are all still listed, but they won't load. I downloaded 4 again and still won't work. I really don't want to go back to IE ...HELP!!

I have Windows Vista 64 bit.
I click on the bookmark and the address comes up on the bar, but it doesn't open. When I go to Internet Exlporer the website does work.
In addition, before I downloadedI loved playing Yahoo gin. But the new Firefox does not load it.
I love Firefox, but it looks like I'll have to go back to IE.
I've downloaded Firefox 4 again to see if that helps. It doesn't.
I'd like to go back to the previous Firefox and download that. This 4 is a pain.
Can anyone help?
Thank you!

This can be a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

I recently had to reinstall the factory settings on my laptop and lost all songs in itunes but they'e on my phone. how do i get them back on my phone its so frustrating.

Previously I could drag and drop my songs from desktop to folder, I had to get iTunes 10.4 could that be the cause of my frustrating attempts to get my songs back to iTunes library?
i am also unable to see previously dowmloaded application in itunes. If i select manage songs manually would that require syncing of the two and therefore losing the songs on my phone?

http://www.wideanglesoftware.com/touchcopy/index.php?gclid=CNyMyIvbtqoCFcE42godv DJR7g
I am assuming you never backed up your computer.
Sounds like you still may have problems with your PC.

Downloaded CreativeCloud and Lightroom 5 onto my desktop, but they won't open[was:need help]

I downloaded CreativeCloud and Lightroom 5, they are on my desktop, but they won't open. What can I do, so I can try out thhis new software and have fun with my photos?

>but they won't open
Win...Mac...?
What error message do you receive?
Chat Now button near the bottom for Activation and Deactivation may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

HT1212 my kid brother entered the wrong pin on my ipad and now it is disabled and i was told to connect tt itunes for restore but every time i do that it tells me to update the ios but i have downloaded the new ios 7 on my ipad 2 and i also have the soft

my kid brother entered the wrong pin on my ipad and now it is disabled and i was told to connect tt itunes for restore but every time i do that it tells me to update the ios but i have downloaded the new ios 7 on my ipad 2 and i also have the soft copy of the ios on my windows pc. please how can i reload my ipad

Try using recovery mode
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Trying to load a Dreamweaver CS5 extension called Image Show Pro to mac operating system 10.9.2. Trial version worked fine, but when I try to load full version, Adobe Extension Manager crashes. I have downloaded new Extension Manager for CS5. and still c

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Hi bigd_bud,
Can you see if the solutions in this post help?
Re: Adobe Extension Manager crashes on mac 10.8
Thanks,
Preran

Can't install safari extensions, I get the error message "Safari can't install this extension, An error occurred while installing the extension "Pin It Button"." Any suggestions?

Every time I try and install an extension for Safari I get the error message "Safari can’t install this extension, An error occurred while installing the extension “Pin It Button”." I have all the latest updates, working on OS X Yosemite v 10.10.2 / Safari v 8.0.3. Any suggestions?

Back up all data before proceeding.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Use the search box in the toolbar of the Keychain Access window to search for an item named "Safari Extensions List". If found, delete it. Quit Keychain Access.
Quit and relaunch Safari.

TS1545 I have downloaded 10.5.8 combo several times and cannot get it to install because the disc won't mount or the installation gets hung up after restart. My current os is 10.5.1, and I am trying to upgrade to snow leopard. This is on a dual core macbo

I have downloaded 10.5.8 combo several times and cannot get it to install because the disc won't mount or the installation gets hung up after restart. My current os is 10.5.1, and I am trying to upgrade to snow leopard. This is on a dual core macbook pro.

You don't need to update to Leopard 10.5.8 unless you want to keep Leopard. Upgrading to Snow Leopard requires that your purchase the retail install disk.
The following covers Leopard:
Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
[b]If you are updating Safari (or just have):[/b]
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
/Library/InputManagers
~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).
Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
http://support.apple.com/kb/TS1541?viewlocale=en_US

I have 100's of CDs that I have downloaded to my itunes library and they are in the library playable but they do not show up in the C drive under the iTunes Music folder under users. Why are they in the libary and not in the itunes music folder. Win 7 OS

I have 100's of CDs that I have downloaded to my itunes library and they are in the library playable but they do not show up in the C drive under the iTunes Music folder under users. Why are they in the libary and not in the itunes music folder. Win 7 OS. When I look in the library under the get info screen it says they are in the folder itunes music, under the c: drive but when I actually go to that folder to look for them they are not there....HELP!

Hello RumDog,
I think this article will help you find the media in your library.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Discovering and changing the iTunes Media folder location
Note: You would usually only change the iTunes Media folder location to share music between accounts on the same computer. See this article for specific steps on how to accomplish this. Also, see this article if you want to know how to move your music to a new computer.
Mac OS X: Click the iTunes menu and choose Preferences.
Windows: Click the Edit menu and choose Preferences.
Click the Advanced pane. iTunes displays the location of your iTunes Media folder.
You can then:
Note where your media folder is, such as for backing up your media.
Use the Reset button to reset it's location to the default (which is the iTunes folder).
Click the Change button to select a folder for a new location. Once you change this location:
If you make a new or alternate iTunes library, the new location will be used by that library.
Existing files will not be moved unless you choose File > Library > Organize library and choose the option to "Consolidate files."
From: Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Cheers,
Sterling

I have purchased a ringtone in the iTunes Store for my iPad, and I cannot find the download together with my music. I have received the invoice but I have no product. I am working with iOS6, if that helps. Can anybody help me?

I have purchased a ringtone in the iTunes Store for my iPad, and I cannot find the download together with my music. I have received the invoice but I have no product. I am working with iOS6, if that helps. Can anybody help me?

I am confused. Do you mean you found the music, not the tones, or you can't find either?
If the former, then this is normal. You can't redownload tones from the Cloud.

When I try to open a recent document I get the following message "You need a newer version of Pages to open this document." I have downloaded version Pages version 5.2.2 and the app store confirms this, but my Pages About reports that I am using 4.3

When I try to open a recent document I get the following message "You need a newer version of Pages to open this document." I have downloaded version Pages version 5.2.2 and the app store confirms this (and won't let me download it again), but my Pages About reports that I am using 4.3

Here is the solution that I received from the chat line.
When you update applications like Pages it usually keeps both versions on the computer. So what most likely happened is it didn’t put the new version on your dock. So to fix this, open a finder window. And go into applications which should be listed on the left. Scroll down and you will see Pages listed in here. And the icon should look different. You can drag that icon down onto your dock.Open that and you then can access your documents

I have two apple id accounts ,when i used to update application it used to prompt a default id and if the application was downloaded using the other id i would cancel and it would prompt the other id but not any more .

i have two apple id accounts ,when i used to update application it used to prompt a default id (the old one) and if the application was downloaded using the other id i would cancel and it would prompt the other id but not any more .
it just prompt the old id which im not signed in with im signed in using the new id and when i cancel nothing happens and when i try to update applications separately i have the same problem .
im signed in using the new id
the old one is my wife's so i can't delete it
the problem happens when i update all or each application by its own
using ios 5.0.1 on a iphone 3gs
the applications are downloaded using both the new and old id's
any help will be greatly appreciatedِ

These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums - I've asked the hosts to remove yout account ids from your post.
In terms of combining accounts it's not currently possible to do so, nor to copy/transfer content from account to another.

I have downloaded the extensions Pin it & Awesome screenshot and they are in the manager but they dont show up as icons in my browser.

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