I have forgotten my security questions I cannot by itunes on line for my ipod i have credit on the account

I have 'fogotten my the answers to my security questions. and cannot find a way to reset them, I am now unable to purshase any songs on itunes. and there is credit on my account!? I have checked an online forum but there is no way to reset?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Similar Messages

How do you set up a rescue email if I have forgotten my security questions without calling apple

How do I set up a rescue email when I have forgotten my security questions and without calling apple?!?!

You first have to reset the questions/answer. If you do not want to call, see #1 below
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

I have a iPad mini, I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699?viewlocale=en_US&locale=en_US
Try the link above. Try to find a phone number for your country, call and ask for account security.

Forgotten my security questions and cannot purcahse any apps etc. solutions on internet with rescue e-mail don't work . Have been trying to resolve this issue for 3 days now

Forgotten my security questions and cannot purcahse any apps etc. solutions on internet with rescue e-mail don't work . Have been trying to resolve this issue for 3 days now

If you don't have a rescue email address (or you do but aren't the receiving the email to it) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I have forgotten my security question answer, i click the link to reset questions to my email address(done this about 20 times) no email is sent by apple,what can i do as i am wanting to make purchases but cannot

i have forgotten my security question answers,i clickthe link to reset questions to my email address(done this about 20 times) no mail sent back by apple i want to make purchases but cannot

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html

HT5312 I can no longer access my rescue email address. I have forgotten my security questions so am locked out. Is there a way round this?

I have an Apple ID which I use for itunes. I cannot now access the rescue email account I gave when registering. I have forgotten my security questions and they keep sending emails to the email address I can't access and now I am locked out.

If you don't have accessto your rescue email address (you won't be able to change it until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

How do you change your rescue email if you have forgotten your security questions?

I've had my IPad for about 2 years now and I have bought a lot of apps since but all of a sudden it asks me to answer my security questions whenever i try to buy an app! I click the link to the apple Id page and it says resend security information to my email. apparently the end of my email ends with yahoo.com and whenever I log on to that it's yahoo.ca and I cannot find the email with the instructions to change my security questions!! So please me as this has never occurred before! How do you change your rescue email if you have forgotten your security questions? And can you somehow purchase apps without answering your security questions because I just put 25 dollars onto my apple id and I don't want it to go to waste! Please help me!

You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

I have forgotten my security questions and do not have access to my email, what do i do?

I have forgotten my security questions and do not have access to my email, what do i do?
PS this is my spare account but i desperately need the other one!

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

I have forgotten my security question answers and can not access my account settings without them. What is the answer?

I have forgotten my security question answers and can not access my account settings without them. What is the answer?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

I want to buy an in app purchase, I have forgotten my security questions. And I can't change them in the apple website unless I answer those as well. What do I do ?

I Want to Purchase something from an app, and I can't do so unless I answer the security questions. I have forgotten my security questions. I cannot change them in the apple website either. Unless I answer my original security questions. What do I do ?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108901)

I have forgotten my security questions and need to send a reset email, but the email address that it wants to send it to doesn't work anymore. How do i change the email they send the email to?

I have forgotten my security questions and need to send a reset email, but the email address that it wants to send it to doesn't work anymore. How do i change the email they send the email to?

You cannot and need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95774)

HT5621 I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96610)

I have forgotten my security questions but the email to reset them is no longer active how do i change it to send it to a different email?

I have forgotten my security questions but the email to reset them is no longer active how do i change it to send it to a different email?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

I have forgotten my security questions and the email linked to these is no longer working. How can I change my security questions?

I have forgotten my security questions and the email linked to these is no longer working. Is there another way I can change my security questions?

Click here and request assistance.
(75745)

Hey plz i need help i have forgotten my security questions answers how to reset them

plz i need help i have forgotten my security questions answers how to reset them

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

I have forgotten my security questions I cannot by itunes on line for my ipod i have credit on the account

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