I have installed the new OS X Yosemite and now my FaceTime is causing problems. I can make and receive calls, the recipient can hear me, but I can't hear them. All I can hear is a crackling noise.

I have installed the new OS X Yosemite on my macbook pro and now my FaceTime is causing problems. I can make and receive calls, the recipient can hear me, but I can't hear them. All I can hear is a crackling noise. The speakers work fine for everything else. Help, I need this functionality to speak to family.

Got the same problem – even after the upgrade to OSX 10.10.1. A restart usally helps. Even though the calls sometimes drop I got no crackling noise problem on iOS, though.

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I have installed the new OS X Yosemite and now my FaceTime is causing problems. I can make and receive calls, the recipient can hear me, but I can't hear them. All I can hear is a crackling noise. The speakers work fine for everything else.

I have installed the new OS X Yosemite on my macbook pro and now my FaceTime is causing problems. I can make and receive calls, the recipient can hear me, but I can't hear them. All I can hear is a crackling noise. The speakers work fine for everything else.

Got the same problem – even after the upgrade to OSX 10.10.1. A restart usally helps. Even though the calls sometimes drop I got no crackling noise problem on iOS, though.

I have 10.6.8 and have installed two new printers HP 8610 and an Epson 7880 and can not find the Page Set-up menu anywhere in the applications I a trying to print from. There are no page sizes, paper types, appearsto be locked on a 13x19 size but It.

Hi to the Mac Folks,
I have 10.6.8 and have installed two new printers HP 8610 and an Epson 7880 and can not find the Page Set-up menu anywhere in the applications I a trying to print from. This is regardless of either printer selected.
I primarily print photos from Photoshop CS5. The term Page Set-up has gone missing in the file pull down menu. Can't make any choices There are no page sizes, paper types, appearsto be locked on a 13x19 size paper format. Either being too large or too small.
Saw a 2008 locked issue about this however none of the help fit my situation, options discussed are not available to me.
Preview has no "Page Setup" - or does it?
Does the constant struggle with computer compatability weirdness issues ever end or is it a enslavement scheme?
Woody

Hey,
if you know the name(s) of the root folder(s) you want to access (eg. by making a note on the Windows side) then you can make them appear by just doing Shift-Command-G in Finder ("Go to Folder…"), and entering the full path to the required folders. You can then navigate all the contents as normal.
HTH,
S.

How can I get RAW pictures to open in PSE 12 and PSE 13? I have installed the plugin 8.7.1 but it wont work with either.

What can I do when I have downloaded RAW plugin 8.7.1 and it wont work on either PSE 12 or PSE 13????

Hi I asked a computer engineer to install RAW plug in 8.7.1. on PSE 12 for me, and he couldnt do it either.   I have bought PSE 13 and followed the advise I was given - go to Edit - expert - Help - plugins - RAW - update- and IT WORKS !!!    DW
Original message----
From : [email protected]
Date : 25/01/2015 - 11:53 (GMTST)
To : [email protected]
Subject : How can I get RAW pictures to open in PSE 12 and PSE 13? I have installed the plugin 8.7.1 but it wont work with either.
    How can I get RAW pictures to open in PSE 12 and PSE 13? I have installed the plugin 8.7.1 but it wont work with either.
    created by susanl96972449 in Photoshop Elements - View the full discussion
Hello, I have been experiencing similar problems and followed the suggestion and yes, the raw icon comes up as illustrated but there is nothing there to indicate any further action can be taken. So I am presuming that means it is installed and no further action required?
Here's my problem: I have had no problems getting my pics into my organiser in Elements 12 from either my Nikon D7100 or my Fujifilm X100S - until last week. Suddenly when they are imported all I see is the timer icons but they don't open to let me view them. If I click on one it will open and I can then edit it but it will not save an image onto the grid for me to view so it's really frustrating not being able to view all my photos in order to decide what to edit and compare them.
Here's what action I've taken so far - restarted the computer (endlessly), checked the updates and installed them, checked I have the latest raw plug in (I do) and gone into edit/update thumbnail (doesn't do a thing) - and torn out a fair amount of my hair. So anyone out there experienced this and can give me some advice? Please?
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When I start iTunes I get the following message. "A required iTunes component is not installed. Please repair or reinstall iTunes (-42404)" I have installed the latest version of iTunes but still get this message. Can anyone help.

When I start iTunes I get the following message. "A required iTunes component is not installed. Please repair or reinstall iTunes (-42404)". I have installed the latest version of iTunes but still get this message. Can anyone help?

Hello mustangcim243,
iTunes has various components bundled with it that it requires for general usage. I advise that we completely remove iTunes and all of these related components, verify that they have been removed, then reinstall. To do so, please follow the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Note: it is important to remove the 7 components in order. Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
If the above does not resolve your issue, I recommend we reset the SC Info folder:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
(See Step 4: Remove the SC Info folder)
Thanks,
Matt M.

I have install the os x lion software, but accidentally purchase again, how can i cancel the purchase?

i have install the os x lion software, but accidentally purchase again, how can i cancel the purchase?

http://www.apple.com/contact/
http://www.zdnet.com/blog/virtualization/apple-needs-a-better-app-store-refund-m ethod/4369

HT204053 I have installed the latest version of Apple but still can't see ICloud in System Preferences- how can I fix this?

I have installed the latest version of Apple but still can't see ICloud in System Preferences- how can I fix this?

Lion is required to see the iCloud Preference Pane: this is an upgrade, not an update, and has to be paid for. If you want to install Lion, go to the Mac App Store and purchase and download it there ($29.99).
First check that your Mac meets the requirements for Lion:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space

Facetime Version 3.0 won't make or receive calls - OS X Yosemite 10.10.1

Facetime Version 3.0 won't make or receive calls - OS X Yosemite 10.10.1
Used to work and not sure why all the sudden says face time failed.
Works on my ipad with the same apple id.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

HT4757 I have installed the Raw update 3.12, but still couldn't import the D800 NEF files

I installed the raw update 3.12, but still couldn't import the D800 raw files to Aperture & iPhoto.

I found a solution. My E–P3 raw files still showed up as “unsupported” after reinstalling the update from the standalone updater. I discovered that selecting one of the “unsupported” raw files and having Aperture reprocess it (even though it had never been processed at all) made the file recognizable by Aperture and allowed me to make adjustments to it. I then reprocessed all of my E–P3 raw files and the only problem I have noted is that the vertical files were not auto rotated.
In reprocessing the raw files, I selected "only photos without adjustments" and "reprocess existing images". I hope this helps anyone who experienced this problem.

Trying to watch the live tv add on. have installed the windows media plug in, but it keeps saying in order to watch the channel need the plug in which I have already installed. Any ideas?

Every time I choose a channel, it will not load. A box opens and it says I need to download the windows media player firefox plugin. I have done this though

The Windows Media Player plug-in frequently installs in the wrong place. Try copying it to the correct place as instructed in the following article section to see if that solves your problem.
*http://kb.mozillazine.org/Windows_Media_Player#Installing_the_new_plugin
 
 
'''Other issues needing your attention'''
The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins. 
 
*Adobe Shockwave for Director Netscape plug-in, version 11.0
**Several updates behind
*Adobe PDF Plug-In For Firefox and Netscape
**Appears to be an old version
**Current versions are 9.2.4 and 10.0.1 (Reader X)
**More info about version 10.0.1 (Reader X):
***New Adobe Reader X (version 10) with Protected Mode was released 2010-11-19
***See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode
*Java Plug-in 1.6.0 for Netscape Navigator (DLL Helper)
**24 updates behind
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''Download link and more information''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''if you have it already installed'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do NOT have Adobe Reader installed'''):
#**Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
#**Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
#**Click "Save to File"; save to your Desktop (so you can find it)
#**After download completes, close Firefox
#**Click the installer you just downloaded and allow the install to continue
#***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
#**'''Download link''': ftp://ftp.adobe.com/pub/adobe/reader/
#***Choose your OS
#***Choose the latest #.x version (example 9.x, for version 9)
#***Choose the highest number version listed
#****NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
#***Choose your language
#***Download the file, SAVE it to your hard drive, when complete, close Firefox, click on the installer you just downloaded and let it install.
#***Windows: choose the .exe file; Mac: choose the .dmg file
#*Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
#**''Also see Download link''': http://get.adobe.com/reader/otherversions/
#**Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras")
#*After the installation, start Firefox and check your version again.
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#**'''''Be sure to un-check the Yahoo Toolbar option during the install if you do not want it installed.
#*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
#*Java Test: http://www.java.com/en/download/help/testvm.xml

I have installed the latest version of iTunes but it still shows outstanding in the App Store

I have updated the latest version of iTunes [11.2.1] but in the App Store it is still showing as outstanding and that it needs to be installed. How do I fix this?

Hello mustangcim243,
iTunes has various components bundled with it that it requires for general usage. I advise that we completely remove iTunes and all of these related components, verify that they have been removed, then reinstall. To do so, please follow the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Note: it is important to remove the 7 components in order. Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
If the above does not resolve your issue, I recommend we reset the SC Info folder:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
(See Step 4: Remove the SC Info folder)
Thanks,
Matt M.

Plug-in adobe flash player for windows 7 64 bit ???? i have install the flah player many times but no succes ????

i have windows 7 home 64 bits and the adobe flash player cannot be install in mozilla firefox ??????
i have install many times

Try to install it manually.
To begin with download these two files:
* [http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe uninstall_flash_player.exe]
* [http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe install_flash_player.exe]
These are direct download links so you won't see a page, merely the files which you see in the screenshot.
Close Firefox and then run the uninstaller even if you think you don't have it installed.
Next, reboot to remove the Registry entries.
When the system reboots to the desktop, run the installer. ''Do not open Firefox first though''.
Finally, go to http://www.adobe.com/software/flash/about/ to test the installation.

Hi I have an iphone 5. When making and receiving calls I can't hear the other person. Has anyone else had this problem?

Hi I have an iphone 5. When making or receiving calls I can't hear the other person? Anyone tell me what is going on?

Try taking a look at this support document to see if the steps there help. If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support

HT201263 I have had a new I phone 5s and am trying to update from i cloud but new phone is telling me it needs an update to ios 7.1.1. How do you do this,

My phone saying 'no icloud backups are compatible with the version (ios 7.0.6) on this phone. But doesnt explain how to get the new update.
Hoped/expectyed it would update automatically but sadly not

It sounds like the iPhone setup is asking if you'd like to restore from an iCloud backup, and the Apple ID being used does not contain any backups which are compaible.
If you tap "Back" on the top left, choose to "Set up as new phone" and then attempt to update. Once the update is completed you might be able to restore from a backup if you have one.
If your iOS backup is from an updated/later version than what the iPhone is on, this may cause problems.

I have installed The Lion through App Store but i'm unable to find it in applications in order to create a bootable disk ? what can i do ?

What to do ?

If you've installed it, the installer is no longer there - it self destructs after the install. You will have to downlod it again; when the download is finished, stop the installer and go to the Applications folder. You will find the installer there - save it to a safe place.

I have installed the new OS X Yosemite and now my FaceTime is causing problems. I can make and receive calls, the recipient can hear me, but I can't hear them. All I can hear is a crackling noise.

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