I have lost my disks for my imac computer and now its on a grey screen cause i have no time machine backup. How can i restore my imac to the original out of box state please
Is there anyone that can give me the steps to erase everything and have out of box state again. i lost my disks. i ordered a os from apple
not the lion that my machine had but another one. is there anyway i can just erase everything and start over. please help
You need to contact Apple Customer Service about purchasing replacement discs for the computer. You have posted in the PPC forum, so I assume you do not have an Intel Mac, but since you haven't stated what you have we simply don't know enough to assist you.
Customer Service: Contacting Apple for support and service - this includes international calling numbers.
Similar Messages
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I have several versions of itunes on my computer and hard drive. Now my itunes library has become mixed up with my husbands how do I resolve?
assuming the copy files ... when adding option is checkmarked in preferences > advanced, drag the folder into an open iTunes window while holding option (⌥).
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IMac stalled and now is stuck on grey screen
So, I got on my iMac(2008 I believe; it's got the black border, pretty sure it's got a core2duo processor. Running mountain lion) and while the screen was on, nothing was working. The desktop was completely frozen, the mouse wasn't moving, and the keyboard provided no response. So, I reset the system, and it hung up at the grey screen, with the apple logo and spinning wheel.
after a few minutes I reset it again, and had the same issue. I tried loading up a backup, and the one from when I installed ML showed up, but after selecting it, nothing happened.
So I tried safe booting it. No effect, other than it takes longer before the wheel appears.
Next step was resetting the PRAM. First couple of attempts didn't result in a reset, so I moved on to the SMC.
After resetting the SMC, I still saw no improvement to my situation, so I tried resetting the PRAM. This time it did reset, but the computer still hangs up.
Now, I'm not really experienced in all this stuff, but I tried taking a peek in verbose mode... things got interesting here... things seem to load up like normal until it gets to a line along the lines of "USBMSC non-unique identifier ############### device not responding"(Sorry, going by memory here, no computer at home). This line begins repeating to infinity, with the occasional "timed out" message thrown in for good measure.
Now, there's nothing plugged into my computer, I haven't had any issues leadinig up to this, and I haven't recently installed new hardware or software. I tried holding down cmnd-option-o-f, but nothing happened. I had to get back to the office, so maybe I just didn't hit the buttons properly. If I get into openfirmware, is there anything I can do from there?
I don't have regular access to another mac. And, seeing as I work, it's not that easy for me to get in to the genius bar.
Thanks for whatever help you guys can provide!
edit: upon further reading, I see that I may not have tried safe mode properly. the instructions I read said to hold shift from before pressing the power button, now I see some instructions that say to wait until you hear the tone. So I will try that when I get home.... but please, feel free to throw in any theories until then!
edit2: if I ever got a restore disk, I don;t know where it is now.
edit3: 2009 iMac, not 2008. It's 27 inches.Try booting with Command + R depress to enter the Recovery Partition.
Then start Disk Urtility and repair the disk.
Allan -
How Can I restore my mac without the original software disks?
Hi I have a preowned macbook pro that i got from a friend. I would like to restore the computer back to its original settings because it is asking me for user passwords when i go to install something and the old owner does not remember the password. I do not have the disks the computer came with. Is there any other option to restoring the computer back to its original settings without the disks? I am still trying to figure out the mac "world" so may not be aware of all settings.
Welcome to the Apple Support Communities
First, open "System Information" app or "System Profiler", and copy "Model Identifier", and copy it here. I'm not completely sure if you have a MacBook Pro with Retina display.
Instead of reinstalling OS X, first try resetting the user password. To do it, open > About this Mac, and see "Version". If it's 10.7 or 10.8, follow these steps > http://discussions.apple.com/docs/DOC-4101 If it's 10.6 or older, you need the DVDs, so call Apple to get replacement DVDs > http://support.apple.com/kb/HE57
After doing that, open System Preferences > Users & Groups, and press the + button to create a new administrator user for you -
please help me in changing my iphone sync to new laptop
Follow the directions here:
https://discussions.apple.com/docs/DOC-3141 -
My Time Machine backup keeps failing. I get a message the "Volume has the wrong case sensitivity for a backup". Please advise.
Thanks, HowardYou can change the case sensitivity of the sparsebundle.. but I really doubt the error is real.
See A8 here.
http://pondini.org/TM/Troubleshooting.html
The sparsebundle should have case sensitivity turned on.
I cannot even fathom how it could have changed.
Let me recommend before you start fooling around with the sparsebundle.
Do a full network start.
Power everything off.. start up modem.. wait 2min.. power up the TC.. wait 2min.. power up any other network gear like switches.. wait..
Now power up the computer and try it.
If the error is the same.. I would do a factory reset of the TC.. give it all short names, no spaces and pure alphanumeric. Then reset TM .. see A4 in the same reference as above.. and do a verify of the backups.. A5 above and try the backup again..
No luck..
Then erase the TC and start over.. it is sometimes necessary as TM does get itself in a knot. -
A year ago I brought a 1 TB hard drive (My Passport), I have not used it for over 4 months and now when I use the USB cord to connect it to my mac, it does not register the hard drive. Does anyone know why this is happening?
The beeps could be caused by something as simple as a loose internal wire or connection. If it is under warranty (not sure how long that is, as WD drives range from 1 to 5 years depending on the model's series - I think "my passport" drives are 3 years) you could contact WD and ask them about it.
If it is out of warranty, you could also try opening the case and check the connections - the drive may be fine, and there have been posts on TomsHardware forums of people getting the beeps, opening up the case and the drive is fine, just some wire worked loose. -
When I try to set up Time Machine, there are no back up disks displayed. Therefore, I cannot turn on Time Machine. How can I fix this?
Thanks - let it finish, but zero out data is unnecessary. That option is intended to thoroughly erase previously recorded data so that it cannot be recovered without sophisticated data recovery techniques.
Case sensitive is OK but I suggest you simply select Mac OS X Extended since "case sensitive" may complicate things for you in the future, should it be necessary to restore files to a case-ignorant volume.
Once it finishes, make sure it appears as a selectable option in Time Machine. If it does your problems are solved, but consider using Disk Utility and reformatting it. This time don't worry about zeroing unused space, and select Mac OS X Extended (Journaled). It will only take a few seconds this time.
For a more thorough description read Apple Support Communites contributor Pondini's FAQ: http://pondini.org/TM/5.html Read the pink box regarding the subject of case sensitivity.
Also: Mac Basics: Time Machine -
Having a bad day my iTunes library got corrupted and my back up disk has failed how can I restore my purchases from the iTunes store? When I try it tells me the pruchases have already been downloaded to this computer.
Does your purchased rmusic appears under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (music can't be re-downloaded in all countries) ? If they do and you don't have the cloud symbol against them so as to re-download them, then do you still have the entries for them in your library i.e. where you would normally click on them to play them ? If you do then try deleting them from there (iTunes will be seeing them and assuming that you still have them somewhere) and they should then get the cloud symbol for re-downloading in the Purchased link.
If you aren't in a country where music can be re-downloaded then you could try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, -
I was accidentally deleted pictures last week in my ipad mini. How can I restore them without any back up (icloud, itunes, etc)? Please help me.. Thank you
iPad Photo Recovery: How to Recover Deleted Photos
http://www.iskysoft.com/iphone-data-recovery-mac/ipad-photo-recovery.html
How to Restore Lost or Deleted Files from iPad
http://www.iphone-ipad-recovery.com/recover-ipad-mini-files.html
How to Recover Deleted Files from iPad
http://www.kvisoft.com/tutorials/recover-deleted-files-from-ipad.html
iSkysoft Free iPhone Data Recovery
http://www.iskysoft.com/iphone-data-recovery/
Recover iPhone/iPad/iPod touch lost data, Free.
Free recover iPhone/iPad/iPod touch lost contacts, photos, videos, notes, call logs and more
Recover data directly from iPhone or from iTunes backup
Preview and recover lost iOS data with original quality
Wondershare Dr.Fone for iOS
http://www.wondershare.net/data-recovery/iphone-data-recovery.html?gclid=CJT7i9e 6gb4CFcvm7AodbUEAJQ
Recover contacts, messages, photos, videos, notes, call history, calendars, voicemail, voice memos, reminders, bookmarks and other documents.
Cheers, Tom -
I've just received Snow Leopard disc and tried to install it but nothign is ever that easy. It says that hard drive in use for Time Machine backup so can't install. I've never used Time Machine and settings appear to confirm that. I don't want to set it to restore and lose everything and have to install it again so not sure what to do. Can anyone advise me
Jane Doubleday wrote:
I've got an Intel mac otherwise I wouldn't have bought Snow Leopard.
Please update your profile info, then Jane - we can only go on the info you give us.
Glad you're sorted though -
HOw can I restore my sons itouch to original settings without going through iTunes restore? When I plug into iTunes it will never complete the update/restore without timing out? He can't remember his password. I can't get my iTunes to update to the newest level either without timing out. Please help!
The thread title differs from the original post, sorry for the confusion. I read password instead of passcode.
The only way past a passcode lock is by entering the passcode. Refer to HT1212 iOS: Wrong passcode results in red disabled screen:
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.
As for timing out during the restore...
If there isn't any antivirus or firewalls in the way, I would try restoring from a different user account or even a different computer. If still unable to restore without timing out, I would try a different network. -
itunes will not update on my computer and now wont detect my ipod. it says i have to contact an addministrator. what do i do?
Hi enp518,
Welcome to Apple Support Communities.
We have some information in this article that may be helpful:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
Windows 7: How do I log on as an administrator?
Otherwise, refer to the Help documentation from Microsoft, contact your IT department, or visit support.microsoft.com for more information.
Best,
Jeremy -
I've just found the keyboard shortcut in Garageband for 'copy region' had changed from cmdC to ctrlC. I went to Preferences and clicked Restore Defaults for shortcuts. Now its altC . How can I get it back to the original commands.
When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive. It would be a few months old so it wouldn't have the complete library on it....any ideas? I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.
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i have not used ipad from last 1 year and now its not starting any suggestion how to start,
Using the Supplied iPad charger, Connect it to the mains for at least 60 minutes...
Then try to turn it on.
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