I have mozilla thunderbird email but I can't get any new emails.

I've had Mozilla thunderbird for quite a while and have never had any problem with my emails. however, I now can't receive any a all and the 'green bar' is just moving backwards and forwards with the message 'downloading message 1 of 30' but the emails never download. I've been in touch with EE who are my internet provider and they say I'll have to ask Thunderbird.
they've given me my IN and OUT plus IN and OUT port but I don't know what else to do.
any idea?

http://kb.mozillazine.org/New_messages_do_not_appear

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