I have no broadband and BT are making me pay twice...

Hi all, I have posted this in the business forums but feel it will get more attention over here.
I started up a small business in June with two working directors, and wanted to setup an email exchange server so i decided it would be easy to convert my resi package for phone and BB to business and opt for a Static IP address.
Since June, when i requested converting to a Business package, I have been paying bills for my previous residential phone and BB, whilst footing the bill for the new business package......After a very long and painful call to India, i was swapped between two operators who did not know what to do with me, and I think they realised the problem but gullible as I was I thought it would soon all be sorted so did not keep a record of the reference number.
I then chased up when I hadn't heard from anyone at BT for a month, and eventually got through to someone called "Rupert" in India said he had also discovered the problem and said it would be rectifed asap, although it could take up to 10 days.  A week later i received a "Sorry you're leaving BT" letter but as it was for the residential account (Which i was still paying for!) i assumed this was part of the process and let it be.  Now we come to the date of the residential cut-off and lo and behold my existing broadband service has been cut-off...Which means no internet, no emails for me or my staff and a ton of hassle emailing all my clients via my iPhone, explaining to them the situation.  This is going to cost us about £200 for every week that we dont have Broadband.
Yes, 'not my problem' sums it up perfectly really.  EVERY time i have tried to sort this out, I have been transferred from Residential accounts to business accounts, customer service to technical support etc etc etc.   It seems BT is totally geared towards taking your hard-earned money but not commited to helping customers who are having problems.  It's not my fault, it's your shoddy service and I should not have to chase you down every day to find out whats going on. 
And to top it all off I came home today and there is a nice bill for £105 for the business broadband waiting for me!
Ok so if anyone from BT wants to help, please get in touch.
This is costing me money in lost revenue, but I am still paying my BT bills as i know from experience thats its better to pay them up now rather than risk the wrath of the unpaid direct debit and that will cost me even more money - you couldnt really make it up.

adamlimelight wrote:
Hi all, I have posted this in the business forums but feel it will get more attention over here.
I started up a small business in June with two working directors, and wanted to setup an email exchange server so i decided it would be easy to convert my resi package for phone and BB to business and opt for a Static IP address.
Since June, when i requested converting to a Business package, I have been paying bills for my previous residential phone and BB, whilst footing the bill for the new business package......After a very long and painful call to India, i was swapped between two operators who did not know what to do with me, and I think they realised the problem but gullible as I was I thought it would soon all be sorted so did not keep a record of the reference number.
I then chased up when I hadn't heard from anyone at BT for a month, and eventually got through to someone called "Rupert" in India said he had also discovered the problem and said it would be rectifed asap, although it could take up to 10 days.  A week later i received a "Sorry you're leaving BT" letter but as it was for the residential account (Which i was still paying for!) i assumed this was part of the process and let it be.  Now we come to the date of the residential cut-off and lo and behold my existing broadband service has been cut-off...Which means no internet, no emails for me or my staff and a ton of hassle emailing all my clients via my iPhone, explaining to them the situation.  This is going to cost us about £200 for every week that we dont have Broadband.
Yes, 'not my problem' sums it up perfectly really.  EVERY time i have tried to sort this out, I have been transferred from Residential accounts to business accounts, customer service to technical support etc etc etc.   It seems BT is totally geared towards taking your hard-earned money but not commited to helping customers who are having problems.  It's not my fault, it's your shoddy service and I should not have to chase you down every day to find out whats going on. 
And to top it all off I came home today and there is a nice bill for £105 for the business broadband waiting for me!
Ok so if anyone from BT wants to help, my account number for the resi package is/was and the account number for the Business package is.  I also have on one of the bills.
This is costing me money in lost revenue, but I am still paying my BT bills as i know from experience thats its better to pay them up now rather than risk the wrath of the unpaid direct debit and that will cost me even more money - you couldnt really make it up.
Hi there,
I would advise you to drop an email to [email protected] with your Account number, landline number and a link back to this thread and one of the Mods (they're also BT Customer Care agents) will look into your issue and hopefully expedite a resolution for you.
I agree with the other poster that you (or a mod) should remove the acct numbers above. NOT wise at all to list those in an open forum like this.
I hope this helps.

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